Saying It Until They’re Blue

| Right | April 21, 2017

(I work in a major auto parts store. One night, I am working with the manager, and we are getting ready to close the store up. Five minutes before close, a customer walks in and my manager greets him.)

Manager: “How you doing tonight? Can I help you with something?

Customer: “Yeah, I need brake pads.”

Manager: “Great. What kind of car do you have?”

Customer: “That blue one right there.” *pointing at the front door*

(It’s dark outside, and neither one of us can tell what kind of car it is.)

Manager: “Okay. What kind of car is it?”

Customer: “It’s that blue car, RIGHT THERE!”

Manager: “I can’t see the car. What kind of car is it?” *getting obviously irritated*

Customer: “That BLUE ONE, RIGHT. F***ING. THERE!” *pointing angrily*

Manager: “Oh! THAT blue car?” *grabs a random set of brake pads from the shelf and slams them down on the counter* “Here ya go!”

Customer: “Are those going to fit my car?!”

Manager: “They fit blue ones!”

(We proceeded to laugh hysterically as he stormed out of the store.)

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Coming From Bad Stock

| Right | December 30, 2016

(A woman comes in with a sale catalogue that ended two days ago and asks for an extremely popular item we only get in at Christmas, Easter, and Father’s Day, and only stock a limited amount of. We obviously are completely sold out of it country wide. It also states in the now-finished catalogue in her hand ‘store stock only!’ When informed that we do not have them (I didn’t even bother pointing out the ended sale at that point) she demands a rain check and when told “sorry, we can’t do a rain check on that item,” becomes enraged and starts bleating on about legislation and that under this act we have to do a rain check. Then comes the inevitable demand for the manager, who happened to be looking up a part beside me.)

Manager: *politely* “That would be me. First of all, if you want to argue legislation you may want the correct act. Secondly, that item is store stock only. When it’s gone, it’s gone. We can’t order it in. We get sent it the next time head office decides to put it on sale which will be Easter. And thirdly, even if I could order it in, that sale ended on the 22nd. It is now the 24th so it is now back up to full price at $69.99.”

Woman: *glaring* “Well, this is completely f****** pointless!” *stalks toward the door*

Manager: *calling after her* “Yes, it is. Enjoy the rest of your day and have a very merry Christmas!”

(His customer and I could only look at each other and laugh.)

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Razor Sharp Rewards

| Right | September 29, 2016

(I work at an auto parts store. Just like any retail store, we get plenty of returns a day, and it’s our job to verify that the return is valid and make sure parts are not used. A customer comes in to return a roll of window tint.)

Customer: “Hi, I would like to make this return. I didn’t need it after all.”

Me: “Okay, I’ll be happy to do that.” *starts opening package to make sure everything is there*

Customer: “Oh, don’t worry. I didn’t open it.”

Me: “Sorry, sir, just have to make sure.”

(While checking I noticed that the roll has already been cut and there is less than half left over.)

Me: “Sorry, sir, I won’t be able to do this return. The product has been used.”

Customer: “What do you mean? It’s complete!”

Me: *walk over to the aisle to get new package for comparison* “You see, sir, it’s less than half.”

Customer: “Fine, throw it away! I’m never coming here again. At [Other Main Auto Parts Store], they always return what I buy! Better yet!” *starts ripping apart the roll of tint, trying to cause a scene*

Me: “Here, sir, I have a razor you can use. It will probably be easier to cut it with.”

Customer: *takes razor angrily and cuts the roll* “And here’s your rewards card! I won’t need it since I’m never coming here again!” *starts to try to tear the card apart*

Me: “Here, you can still use the razor!”

(The customer stormed out angrily! Funny thing was, a few months later, he came back to the store to buy something. When he was paying I asked for his rewards card and he said he threw it away because last time some girl didn’t wanna do his return! He said he’s sure she got fired because he hasn’t seen her since!  I guess he didn’t recognize me.)

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Poured Oil On Troubled Water

| Right | September 9, 2016

(I work in a major auto parts store. A customer comes in one day.)

Customer: “My ‘check oil’ light is on. Do you think I need some oil?”

Me: “I’d say so.”

(The customer gets one quart of our in-house oil brand and I ring her up. She dumps the oil into her engine, which instantly starts smoking. She then drives off, but comes back five minutes later.)

Customer: “That one bottle wasn’t enough. Do you think I need more?”

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Beautiful Resolution

| Right | July 29, 2016

(I’m the only female employee at a well known auto parts store. I’m at the register with a coworker of mine.)

Customer: *while my coworker rings him up* “You’re gorgeous! You’re very beautiful.”

Me: “Thanks.”

Customer: “No, seriously! You have beautiful eyes. You look like an old movie star. You’re beautiful.”

Me: *obviously uncomfortable at this stage* “Thank you.”

Customer: “You’re lovely. Oh, don’t be worried! I’m married.”

Me: *motioning to my coworker* “That guy? He’s my dad. Trust me, I’m not worried.”

(The customer walked away obviously embarrassed, but now awkwardly stuttering:)

Customer: “Well… your daughter is lovely!”

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