Talking In A Grandfatherly Tone

, , , , | Right | September 6, 2017

(My store handles most of our business over phone orders, so it’s not uncommon to pick up a call and have someone checking or double-checking something they already called about with a coworker. I’m a college student, and quite literally the only female at my store in any capacity. Everyone else is at least forty-five and male.)

Me: *answering phone* “[Store], this is [My Name] speaking. How can I help you?”

Caller: “I’m calling to check on an order.”

Me: “All right, can I get the car type and part?”

Caller: “It’s a water pump for a ’99 Buick. I just talked to you this morning.”

Me: *I don’t recall working on any Buick orders at all, but check my notes anyway.* “I don’t see anything. Are you sure you spoke to me?”

Caller: “It was definitely you!”

Me: *I double-check and still don’t see it, so I’m doubtful I took the order.* “Can I just verify your car information one more time? It doesn’t seem as if I took the order.”

Caller: “I know you took it! It was just this morning, lady!”

Me: “Please hold. I’m going to double check something.” *I put the guy on hold. I turn to the rest of the counter people, whose stations are all around me and within easy speaking distance.* “Has anyone dealt with a guy on a Buick water pump this morning?”

Coworker Beside Me: “Oh! Yeah, I did one this morning.”

(My coworker is a grandfather and a heavy smoker with the accompanying rasp. I have absolutely no idea how anyone would confuse our voices.)

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