Unfiltered Story #96634

, | Unfiltered | October 3, 2017

(I’m working the service counter, which is always a great place to find annoying customers. This particular day just wasn’t my day though, because I’m met with a line of what I’m about to learn is four separate annoying customers. That’s right, strap in and get ready for what may be the first ever ‘Not Always Right’ anthology story.)

Me: “Who was first?”

Customer #1: “Yes, could you call down [store manager] for me?”

Me: “Sure.”

(I go and call the manager down and return to the customer.)

Me: “He shouldn’t be long. Was that all?”

Customer #1: “No actually. I wanted to know why you people never answer the phones. I rang twice just before and no one answered.”

Me: “Really?”

Customer #1: “Yes, don’t they teach you people to answer the damn phones?”

Me: “I’m not actually trained to answer the phones myself, but you should definitely talk to [store manager] about it when he gets down here.”

Customer #1: “It’s ridiculous. I rang twice, and no answer either time.”

Me: “Okay, um, who was next?”

Customer #2: “That’s me. I wanted to find this product.”

(She shows me a picture of what she’s after on her phone. Now, normally I’d just get the supervisor to do a quick search for it on the computer to see if and where we have it, but for whatever reason, the supervisor on duty has told me that after 4:00pm we aren’t going to use the computer anymore and that I’d have to call down someone from the longlife department to help instead. It’s now 4:10, so I call someone from longlife to come to the service desk.)

Me: “Okay, I’ve called someone down from the longlife department. They’ll be able to help you find it.”

Customer #2: “But I just spoke to someone from the longlife department. They sent me here to talk to you.”

Me: “Oh?”

Customer #2: “They said you could look it up on the computer.”

Me: “Hey [supervisor], this customer wants to know if we stock a certain product.”

Supervisor: “Call longlife.”

Me: “I did, but she says she already spoke to longlife and they sent her here. Can you look it up on the system?”

Supervisor: “No, she’ll just have to wait for someone from longlife to come down.”

Me: “Sorry, there’s nothing we can do. I’ve called someone to help.”

Customer #2: “But I already spoke to someone from that department and they sent me here.”

Me: “I know, and I’m sorry, but I can’t do anything.”

Customer #2: “This is ridiculous. I just want you to do a search. Are you new or something?”

Me: “No, not at all. I’m just not a supervisor, so I can’t use the system.”

Customer #2: “Don’t they train you people? This is ridiculous.”

(Meanwhile, remember Customer #1?)

Customer #1: “Hey, where’s [store manager]? Has he gone fishing or something?

Me: “I’ll try him again. Hey [supervisor], [store manager] is in today isn’t he? A customer wants to see him?”

Supervisor: “Yeah, he’s in.”

(I call him again. And I call longlife again. No one comes.)

Me: “Who’s next?”

Customer #3: “Yes, that’s me. I just went through selfserve and I notice that you have signs up saying that you’re now taking Apple Pay.”

Me: “Yes…”

Customer #3: “But you’ve always taken Apple Pay, it’s what I pay with.”

Me: “Oh, really? Huh. That’s weird. I wouldn’t know because I don’t use it.”

Customer #3: “Why would you say you’re now taking Apple Pay if you’ve always taken it?”

Me: “No idea. Was that all?”

Customer #3: “I don’t understand.”

Me: “Well, I mean, if you’ve always paid with Apple Pay and you can still pay with Apple Pay, there’s not really a problem is there?”

Customer #3: “I just want to know why. I don’t understand why you would say you’re now taking it when you’ve taken it for years.”

Me: “I really don’t know sir. I don’t use Apple Pay and I know nothing about it sorry.”

(After a bit more back and forth, Customer #3 finally leaves. Customers #1 and #2 are still waiting for the people I called down to help them.)

Me: “Who was next?”

Customer #4: “Hi, I bought this saucepan here the other day and I want to return it.”

Me: “Um okay.”

Customer #4: “I have a receipt here.”

(Knowing that only supervisors can make refunds, I get ready to tell her that I’ll just need to grab a supervisor, but before I can open my mouth, I notice her receipt.)

Me: “Can I see that receipt?”

Customer #4: “Yes, here you go.”

Me: “Ah, you see, this is actually a receipt from [our competitor].”

Customer #4: “What?”

Me: “You bought this saucepan from [our competitor].”

Customer #4: “Yes…”

Me: “This is [my work].”

Customer #4: “Are you sure it’s [my work]?”

Me: “Well… um… yes. Either that or I was very confused when driving into work today.”

Customer #4: “Oh, sorry. I guess I’ll come back another day then. Thanks.”

(She turns bright red and backs out of the store. Customers #1 and #2 both laugh.)

Customer #1: “It’s really not your day today is it?”

Me: “No, it most certainly is not.”

(Eventually, someone from the back comes down. He’s not the store manager, but he tells me the store manager is busy and has sent him instead. He helps Customer #1 with his issue. Then, seeing that he’s a longlife manager, I ask him if he’ll help Customer #2 find that product she’s after. He does so, by looking it up on the very computer my supervisor refused to use. I shifted onto a bulk register after that. That was more than enough service desk for one day.)

Unfiltered Story #96630

, | Unfiltered | October 3, 2017

I have just bought a sewing machine that has a range of decorative stitches, usually most sewers don’t use most of the stitches. I have found a pattern in a sewing magazine for a teddy bear that uses the stitches as an embellishment. After making the bear I take it to show my new friends at the sewing machine shop.

Me “Hi (Name) I just wanted to show you the latest thing I’ve just made”

Staff 1 “Oh Wow! (My name), you did a really good job and thank you for making my day.” *calls her co-workers “Look what (My name) made”

Staff 2 “O M G, how brilliant is that? (My Name) it’s beautiful and Congratulations (Staff 1)”

Staff 1 “I know right?” *hugs me “Thank you, Thank you, Thank you”.

Me “What for?”

Staff 1 “This is the first time a customer has brought in a finished project from one of my designs”

Me “You designed it?”

Staff 1 “Yes it’s the first time I’ve had a design published too.”

I’ll Have The Massage She’s Having

, , , | Friendly | October 2, 2017

(A friend has decided to start a small business providing healing massages at his wife’s beauty salon. He is relying on word-of-mouth recommendations. He has just given a massage to an acquaintance who has absolutely no filter. She waits until he is having a conversation with other friends.)

Acquaintance: “[Name], that massage you gave me was great; I was like—” *throws head back, moans, and pulls an orgasm face* “—afterwards. I’ll recommend you to everyone, they’ll all want to—” *moans again* “—as well.”

(My friend was clearly embarrassed. His wife just rolled her eyes and shook her head. He stuttered a thank you. She walked off, quite pleased with herself. A few other friends waited until they thought my friend was out of earshot and discussed how they would never let him touch them after that. She did more harm than good with her performance.)

Unfiltered Story #95750

| Unfiltered | October 2, 2017

Was working the register, old white angry racist man enters the store, this fellow has threatened violence on cashiers, and threatened to shoot up the store because he had to wait on service because understaffed or busy, has told cashiers he was going to kill himself etc etc, he is a despicable and creepy fellow who constantly licks his lips every 10 seconds or so. he grabs a soft drink, and bread, comes through my register, I smile, retail face on. say howdy, ask him how he is (the usual friendly routine) he responds with “Tell the bloody Indians to stop eating all the dog food, there’s none on the shelf, fucking Indians are eating it all” I smiled at him, laughed from shock “well you tell me your favourite flavour and I’ll ask them to spare some for you, I am sure their pets wont mind letting you have some of your favourite flavour”
luckily he left quietly and without threatening to kill anybody again. and I was not reported.

and that’s the story of the angry old racist who broke my retail face.

Unfiltered Story #95748

| Unfiltered | October 2, 2017

A woman and her son come in to buy a sewing machine and has brought in print-outs from another store and our price matching policy. The machine is on special at the other place and she wants the extra 15% off that we offer. I read both papers and take note of what they say.

Me “I’m sorry but we don’t match prices with online stores or sale items”

Son “The place has a store front”

Me “They might but right here it says ‘online only special.”

Mother “It’s not on special, you have to match it”

Me “The full price is clearly marked right here and I can’t even match that for you because our regular price is cheaper than their full price.”

Mother “It’s not on special”

Me “I’m sorry but from what it says here it is on special, I have to ring them and find out for sure.”

Mother “They aren’t open today, I want to buy the machine today for the matched price.”

Me “I have to be able to call them to confirm it.”

Mother “Oh great, now you’re just making up your own rules”

Me “No I’m reading them straight from the printout that you gave me”.

Mother “Where does it say that? Prove it”

Me *points to line “It’s right here, see, right above the line that says that we don’t match prices on sewing machines.”

Mother “You made that up” *snatches the papers of me

Me “You printed it”

Mother “FINE, we are going elsewhere” Storms to the door, stops “I’m calling in a complaint about you” I can see it’s a ploy to scare me into giving her the discount, one which would probably get me fired, a complaint could too if the company decide I’ve treated her rudely but by this time I don’t care.

Me “They aren’t open on Sundays, do it tomorrow”.

I make sure I document what was said and give it to my manager. She rarely backs me up.

Manager “You should have given her the discount. I would have approved it, you lost us a sale. A sale is a sale.”

Me “It would have brought it under cost price”

Manager “What? OMG, you’re right. You just saved both of us from possible termination”.

Page 88/114First...8687888990...Last
« Previous
Next »