Well, That Experience Has Gone Right Down The Toilet

, , , , , , | Working | May 14, 2018

(I am a manager of a kid’s play area, and during weekdays we have minimal staff in the afternoons, as it gets rather quiet. We each have our own specific closing duties like tills, cleaning kitchens, toilets, etc. but we have a great team and any of the workload we have that is non-managerial is shared so no one is left behind. We also have high school students join us for a week here and there for work experience, and they are mostly a pleasure to deal with. I am about to clean the toilets when the work experience girl says she is finished with her tasks and asks what she could do next.)

Me: “Well, I know [Coworker] is on time with her tasks, and I need to get a wriggle on with the tills, but I have to do the toilets first. I know they’re not everyone’s favourite task, and since you’re on work experience I’ll go easy on you; do you think it’s something you’d like to tackle?”

Work Experience Girl: “Yeah, I don’t mind at all. I haven’t done it before; can you show me what to do?”

Me: “No problem.”

(I explained what to do and where to find gloves, buckets, and other cleaning supplies. Just in case it isn’t super obvious, it only involves cleaning the bowls, basins, and mirrors, sweeping, and mopping. There are only seven toilets, and my coworker and I are on top of cleaning them throughout the day, so they’re pretty clean already and it usually takes ten minutes. Since she’d never done it before, I imagined it might take longer. She seemed cheerful enough and set to work. After ten minutes, she was done and asked me to check them. They were spotless and I was impressed. I told her so and she beamed. Since there were only my own managerial duties to go and I was nearly finished, I said she could take the last ten minutes as an early mark and gave her a lemonade on the house. I finished up the night’s tasks and I thought nothing of it. The next day, I got a call from the owner, who told me that the work experience girl was not coming back. Apparently, her father had called the school complaining that she was distraught. She was incredibly upset that we would lock her in the toilets and not let her out until they were spotless. She had to clean toilets with her bare hands and wasn’t allowed to wash her hands after. The school decided they would no longer offer our play area as an option for work experience kids. I was too shocked to reply.)

Delivery Driving Up The Price

, , , | Working | May 14, 2018

(I am helping a customer load an item into his car. As we’re doing so, one of our delivery drivers parks next to the customer. After attempting every way we can think of, we give up on trying to load the item, as it is too long. I begin discussing delivery options with him.)

Me: “There will be a [standard delivery price] fee, payable on delivery.”

(As I am confirming the details with the customer, the delivery driver walks over and points to the item.)

Driver: “It’s all packaging up to here, so if you cut the end off, you can make it fit.”

Me: “You’re welcome to unbox it, but we can’t take it back if it doesn’t fit after that.”

Customer: “Have you got a knife I can use?”

(I give the customer my knife, and he cuts open the end of the box and cuts away the foam packaging. The item still won’t fit in his car.)

Driver: “I’ll deliver for you right now for [price higher than standard delivery].”

Number Two Over By Number Seven

, , , , | Right | May 14, 2018

(I work night shifts at a service station. When a customer picks up a fuel hose to fuel up their car, it sets off an alarm inside that alerts the station attendant that the pump needs to be authorized. Fuel won’t pour until they do so, and the alarm won’t stop until it is either authorized or hung up. Unfortunately, a system error crashes one of the pumps with the alarm still going, so the entire pump has been turned off to shut it up until it can be fixed. Each nozzle on the pump has been covered with a bright orange out-of-order sign that must be removed before it can be used. I am in the cold room of the store stocking shelves when I hear thumping sounds and swearing, so I return to the front in time to see a man seemingly standing up from beside the non-functioning pump. There is no car, but I see he has a fuel can.)

Me: *over PA system* “Sorry, customer on pump seven! That one is currently out of order. I’ll just get you to move over to six and you’ll be all set.”

(The customer storms over to the night window, swearing loudly the whole while.)

Customer: “Oh, and you couldn’t d*** well tell me that ten minutes ago, you useless f****** w****r? What the f*** were you doing?”

Me: “I’m very sorry, sir.” *I explain the error, the pump alarm, etc.* “So, when you attempted to fill up, it wasn’t able to notify me, and since you walked in, I didn’t hear a car entering. Again, I’m extremely sorry about the wait. If you want to head over to one of the other pumps, I can get that started for you right away, and I can grab you a coffee card or free drink as an apology.”

Customer: *slightly mollified* “Well, you still should have had some kind of d*** sign out so tha—” *he gestures angrily at the pump, pausing as he notices the fluorescent orange hose-covers* “Huh.”

(He pauses for a moment, then turns back to me, looking absolutely mortified.)

Customer: “Look, I’m really sorry I went off like that. I messed up, and you’ve treated me a lot politer than I deserved. Don’t worry about fuel or a freebie. I’ll just go. Uh… Who… cleans out by the pumps and that here, by the way?”

Me: “The night staff do it, so that’ll be me just before I finish this morning. Why?”

Customer: “Oh, uh… Um, here.” *he shoves a $10 note into the cash slot and leaves hurriedly*

(Some time later:)

Another Customer: “Jesus, did somebody take a s*** over beside pump seven?”

(Sadly, the answer was yes.)

The Drive To Scam

, , , , | Working | May 13, 2018

(We have just had a house built A lot of mistakes were made in the process. Broken bricks were used in the front wall of the house. Windows were scratched, and then the frames damaged while replacing the glass. We get a bill for the laying of pipes along our very long driveway, pipes that were installed and paid for, by us, years before. The only thing that needed to happen was for them to be connected to the water mains across the road. The company is threatening us with legal action if we don’t pay, as they have fulfilled their part of the project by getting the house completed and liveable by the contracted time period. The only thing that needs doing is to turn on the water, gas, and power. It’s now gone over the final payment deadline.)

Company: “But you have to pay; we’ve got a bill here from the contractor for the work.”

Me: “That’s funny, because I have a receipt right here from when we had the work done years ago.”

Company: “The contractors have said that they laid the water pipes themselves, down your whole driveway.”

Me: “I’d like to know how they laid twenty metres of water pipes three feet under the driveway without actually digging up the driveway.”

(After a few weeks, they finally send their inspector out.)

Inspector: “I thought I’d let you know that, as a courtesy, we are taking the laying of pipes off your bill.”

Me: “As a courtesy?”

Inspector: “Yes, for the sake of good customer relations. You don’t need to tell anyone else about this, either.”

(The next day was finally the day when the power, gas, and water were to be turned on. It was then discovered that the grounding wire for the electricity had been attached to the gas pipe instead of the proper pipe. And when the water meter was installed, they found that it wasn’t even connected to the mains. So much for the contractors doing the work in the first place. And yes, we told everyone we knew not to go with this company.)

Unfiltered Story #110677

, | Unfiltered | May 12, 2018

I have a lady looking at sewing machines, she’s asked the price of 2.

Me *taking the empty boxes to the counter, I tell her the prices and add “we are sold of machines, we have only the display models left”

Customer “Ok I’ll take that one then” *waving vaguely at the two models on display “I’ll be back after I get some fabric”.

(She walks off, I have to serve another customer, when I finish I notice another woman looking at the machines)

Customer 2 “I want a machine, how much is this one?” *points to the machine I think the first customer had chosen.

Me “Just one moment please, I already have a customer who has asked for a machine, I think it’s that one.  I can’t sell it to you until I check with her first.  I had just got the boxes down to pack one.  I’ll be right back.”

Customer “Okay”

*I race off to find the customer and ask her to come and verify which machine she wants.  The customer comes back, she just happens to be wearing Hijab.

Customer 1 *points to machine “That’s the one”  *I go to pick up machine.

Customer 2 *takes one look at other customer, rushes over and tries pushing in “I WANTED that one!”

Me *staring her down “No, as I already explained, this lady was here first and this the machine she is buying”.

Customer 2 *lowers head “Oh, ok”, slinks off.

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