Deliver Me From This Entitlement!

, , , | Right | August 29, 2017

(I tend to go a bit too far to make customers happy, and it’s bitten me in the butt. A customer has called to ask me to send some items to her. As I am writing down the address, I realise I drive through her suburb on my way home. I usually drop deliveries off at a post box in the suburb next to her, so I offer to drop her items off at her home as a favour, and to save her the postage. Her address is more out of the way than I anticipated, and when I arrive I find that the area is a bit dodgy. I quickly give the items to the customer and leave. Ultimately, I have added an extra half-hour to my trip home. A week later…)

Manager: “[My Name], did you deliver to [Customer]?”

Me: “Yes.”

Manager: “She called today to place an order and told me to make that girl deliver it again.”

Me: “Seriously? I barely even got a thank you. I told her that I was doing her a favour last time, and told her I happened to be heading in her direction because she wanted it sent as soon as possible. What did you say?”

Manager: “I told her we no longer do deliveries. You need to stop doing too much for customers. They only take advantage.”

(Unfortunately, it wasn’t the last time I did this. On another occasion, I was going to be heading through the area that a customer lived in, so I offered to drop items off. Again, it took me way out of my way, and again, the customer demanded to have me deliver her next order. No, I didn’t, and no, I’ve never made the offer since.)

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Unfiltered Story #92708

, , , | Unfiltered | August 29, 2017

(I work in a bakery attached to a supermarket. I have the traditional caterer’s black and white checked pants but the store’s uniform shirt on. I get some odd looks now and then as I don’t have the plain black pants for the normal uniform. At the end of my shift I’m picking up a few things in the store to buy, and am walking past the registers to the next aisle idly flipping a drink bottle end over end as I walk. A customer with a full trolley is at the register passing their groceries through and flags me down.)

Customer: “Do you work here?”

Me: *giving a confused look* “Yeah, I do!”

Customer: “Oh are you on break?”

Me: “Actually I’ve just finished but did you need a hand with something?”

Customer: “Oh no! That’s alright!”

Me: “Nah I don’t mind, I’m all energetic cause I’ve got the weekend off. What did you need?”

Customer: “I was actually trying to find someone to carry some canned dog food down from the pet food aisle, I couldn’t find anyone before to do it. It’s just 12 tins; they’re on the floor in front of the shelf.”

Me: “Sure I’ll just go grab them for you.”

(I walk down to the pet food isle, spot the cans on the floor, try to pick them up but the box they’re in starts to break. So I stack all 12 up in my arms, CAREFULLY grab my drink bottle and walk back to the register.)

Customer: “Oh thank you so much! They were too heavy for me!”

Me: “Not a problem! However, I will ask one thing.”

Customer: “What’s that?”

Me: “Could you grab them off me? I’ll probably drop them if I try to unload them myself.”

(The customer happily unloads the cans, thanking me profusely, I wish her well and continue on my way. Still not sure why the customer didn’t just put the cans in her trolley at the start.)

Unfiltered Story #91978

, , , | Unfiltered | August 29, 2017

Myself and my husband both work at a community centre that provides emergency relief (food vouchers and parcels, help to get medications, pay bills such as rent, electricity etc) generally only 4 times a year but some people take advantage of this.
I had just been promoted from a volunteer to a paid worker while my husband has been a paid worker for 2 years. We go to a local pub for dinner to celebrate. After dinner we decide to put a couple of dollars in the pokies. He goes to the bathroom and to get drinks while I choose a machine. There are only handful of people in the gaming room, I find a machine I like and put a couple of dollars in it and second spin I get the free games. I notice an older lady standing behind me watching as I win over $60. As I go to play it down to an even $60 I can hear her mumbling behind me but don’t pay any attention. I happen to get the free games again taking my total up to just over $100 I get a coin bucket and push collect when I’m pushed off my chair. I look up to see the old lady grabbing dollar coins from the machine.
Me: what the h**l?
Lady: this is my machine. Your playing my machine, so this is my money.
I’m confused as there was no credit on the machine or reserve sign up.
My husband and the gaming manager race over to help me.
Husband: what the heck are you doing to my wife?
Lady: shes trying to steal my money. That’s my machine.
Manager after radioing for security: ma’am your werent playing a machine. I have to ask you to give this lady her money back and leave unless she would like to press assault charges. You will also be banned from here.
Lady: no this is my machine, I always play this machine. I spend more here a week then they’d make in a whole month. You ban them.
By this time two security guards have arrived and my husband has helped me up, I decline to press charges and she escorted out screaming about how its her machine. We are given vouchers for drinks and the restuarant.
The next week at work Im being trained in the welfare side of things as i had only worked in the second hand shop before when the same lady comes in. She doesn’t recognise me but I pull the senior worker who is training me aside and explain what has happened. She explains that this lady comes in every week demanding food vouchers, payment for her prescriptions and help with rent and bills. They had already decided to just give her a food parcel and advise her on finacial counselling if she’d came back within three months but after I explained what had happened this is what happened.
Senior worker: I’m sorry mrs (lady) but we are unable to assist you anymore. I can give you the numbers of some other places that may be able to help you.
Lady: what? No, you are a charity, you have to help me. I need food vouchers and these bills paid now.
Senior worker: I’m afraid that no we dont have to help you as we generally only assist every three months and if its more then that we only give food parcels. You have been here every week for the last 3 months demanding assistance. Im sorry we cant help you anymore for the next 12 months.
Lady: what? This is an outrage. How am I ment to pay my rent? How am I ment to eat? I have diabeties you know. If I die because of not eating its all your fault.
Senior worker: ma’m as I said Ive got a list of numbers here that may help you but can I suggest not spending more a week then I make a whole month at (pub).
I try not to laugh as the lady looks between me and the senior worker and she finally recognises me and my husband and another worker arrive to escort her out all while shes screaming how it was her machine and her money and how she was going to die because we wouldnt give her food.
The manager contacted other services in the area to warn them about her.

Dumb As A Pile Of Rocks

, , | Related | August 28, 2017

(My father has taken us to a remote mountainous area to show where his forebears lived. It’s starting to get late and we decide to head home, but it’s obvious that Dad has gotten lost and we are driving around the mountain tracks. I am about ten-years-old and have recently joined the Girl Guides.)

Dad: “All this is just looking the same. It has to be this way.” *takes turn*

Me: “Dad, can you stop for a minute? I want to try something.”

Dad: “Oh, for God’s sake.” *stops the car* “Do what you want, but it’s not going to help.”

(I get out and pile up a small cairn of rocks by the side of the car.)

Me: “Okay, we can go now.”

Dad: “Waste of time that was.” *We drive for another ten minutes.* “Finally, here’s the turn off we have to take.”

Me: “No, it’s not the turn off, keep going straight.”

Dad: “So, what makes you the expert in driving?”

Me: “That’s my pile of rocks there.”

Dad: “What? ” *looks at the pile* “Are you sure?”

Mum: “Yes, she’s sure, just go straight.”

(We had been literally driving in circles around the top of a mountain for almost an hour, the turn off we needed was a few hundred metres down the track.)

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Voicing Your Concerns

, , , | Right | August 26, 2017

(Unfortunately, I’m the odd customer in this one. I approached a checkout at about four pm, ready to pay for my item.)

Cashier: “Afternoon!”

Me: “Good afterno—”

(I pause for a moment.)

Me: “Sorry, I just realised that’s the first time I’ve spoken all day. My voice box isn’t too happy about it.”

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