Unfiltered Story #163285

, , , | Unfiltered | September 17, 2019

(I am working the drive-thru at (coffee shop) and this college-age guy walks up to the front register. There are no cars currently, so I go to take his order)
Me: Hello, what can I get for you?
Customer: How much are these? *puts pack of mints on counter*
Me: *scans mints* $2.15
Customer: So much would it be for four of them?
Me: *is a bit confused, but starts to scan the mints four times*
Customer: Because I need to buy a gift for Veronica Android the high witch of California and her sister the witch of North Carolina all hail Lucifer he will come back and they think I’m not going to send them a gift but they don’t know that I’m sending them one. They’ll be surprised. So I need a gift for the witches how much please?
Me: …….Um……
Customer: Are these naturally or artificially flavored?
Me: I don’t know
Customer: Are you refusing me customer service? Does anyone else hear this? This person is refusing to answer my question!
Me: No I’m not refusing, but if you look at the packaging it doesn’t say
*shift supervisor comes over*
Supervisor: Sir do you want to buy these?
*I slip away back to the drive thru to take an order and this customer proceeds to stay in the store another 2 hours and talk very loudly about crazy religious stuff and devil worship and witches and make everyone very uncomfortable*

Unfiltered Story #163219

, , , | Unfiltered | September 12, 2019

All of the liquor we have, with the exception of the well is prominently displayed on the wall behind the bar.

Customer: What kind of vodka do you have?

Me: I have literally everything you see behind me.

Customer: I’ll have a skyy and soda.

Me: I’m sorry I don’t have skyy do you have a second choice?

Customer: No skyy? I’ll just have grey goose then.

Me: ….

Unfiltered Story #161882

, , , | Unfiltered | September 1, 2019

In our store, we have a regular deal where you get a ten dollar coupon for every certain amount you spend. Because of this, I try to inform a customer whenever they’re within ten dollars of getting the coupon. We also sell several small items around the register for the exact purpose of filling out the bill. In this case I ring up a man and his family who have several coupons, including a percentage and a conditional dollars-off.

Me: And the total comes to [Price]. I’m afraid you’re still a bit short for your ten-of-thirty coupon. Furthermore, the socks are buy-one-get-one-half-off and you’re only five dollars away from your [Store Coupon].

Wife: Okay, give me a minute.

She walks back to get a few more items, leaving me and her husband in silence.

Me: You know, those chocolate bars are only 2.95. Just two of them would get you the [Store Coupon].

Man: Nah, it’s okay.

We both wait some more. At this point, a line is starting to build.

Me: Would you like me to suspend this for you? I can hold the items here at the register.

Man: Yeah, that’d be great.

Later, the man and his family return. They’ve brought a few more items with them, one of which finally makes them eligible for the ten-off-thirty.

Me: Okay, your total comes to price. Also, due to the ten-off-thirty activating, you’re still five dollars short of getting [Store Coupon]. Would you like to get something more to fill it out? We have some 2.95 chocolate bars right here, plus a few other options on our gift card kiosk.

Man: Nah, just cancel it.

Me: Void the order? You sure?

Man: Yeah.

I void the order, and start to take the items down to the recovery bin.

Man: Wait, give those to me.

Me: Sir, if you don’t want these, we can reshelve them for you.

Man: No, I do want them.

Me: Okay?

Man: I’m just gonna buy them on the other end.

He walks away with the items, and I turn to my coworker mouthing ‘did that just happen?’

The Sound Of Angry Silence

, , , , , , | Right | July 31, 2019

I’m working at a counter in the children’s department, reading a lengthy memo about sales from corporate. I’ve been looking down reading for perhaps two minutes and when I look up there’s a man standing there, fuming. I’m startled since he hasn’t said anything and has been standing out of my line of sight.

I ask him if he needs help and he continues to rant and rave to me about how awful I am at my job. He looks at my name tag and keeps repeating my name and saying how I need to “get it together.” I explain to him that he was out of my line of sight and that I’m visually impaired.

That shuts him up.

He then, of course, goes and complains to my manager saying that if I’m so visually impaired I should have a bell he could have pressed. He could have just said something to me while I was reading, but he was silent. Idiot.

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No ID-ea How This Works

, , , , | Right | February 28, 2019

(The store’s policy states that everyone who looks under forty gets ID’d for tobacco or alcohol. No exceptions, and once the cashier has asked for ID you must produce one to purchase the product. One day, a very young-looking woman approaches my till. I also look very young; no one has ever been able to guess my age correctly, so I’m a bit more careful when ID’ing women.)

Customer: “Can I get two packs of cigarettes?”

Me: “Sure! Do you have your ID on you?”

Customer: *immediately gets irritated* “Seriously? You know I’m over eighteen!”

Me: “Yes, I’m sorry, but it’s company policy to ID anyone who looks to be under forty. I don’t want to get in trouble.”

Customer: “I’m way older than you, that’s for sure! I’m over forty-two!”

Me: “Be that as it may, I need an ID before I can process a transaction. I’d get in trouble if I just handed over the cigarettes.”

Customer: “This is ridiculous!”

(She stomps towards the door, not indicating if she’s coming back, so I set the cigarettes aside and wait a few moments to see if she comes back, and she does. She almost throws her ID at me.)

Me: “Thank you, ma’am. Your total is [price].”

Customer: “Whatever, just finish ringing me up.”

Me: “Okay, here’s your receipt and your bag. Have a good day!”

Customer: “Whatever.”

(This story has a somewhat satisfying ending. Because I set the cigarettes aside, they never made it into her bag. She ended up having to come back about fifteen minutes later with a pissy, self-absorbed look on her face. I just handed them to her without a word.)

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