Deliver Me From This Delivery

, , , , , | Working | April 9, 2019

(Our local fast-casual burrito place offers delivery through a third party. In this story, I’m honestly not sure which company gets the bigger share of the blame. My biggest annoyance here is the lack of F’s given by the restaurant staff. One night around 6:00 pm, I use [Restaurant]’s app to order delivery for myself and two kids. Note: I do not order from the delivery company’s app. It is directly from the restaurant. After my payment goes through, my delivery window is quoted between 6:30 and 6:45. But about five seconds after the confirmation window pops up, the restaurant app goes to an error page. After that point, I cannot get my order confirmation and delivery status to load. I check my email and there is nothing. Around 6:10, I call the closest store to see if the order even went through.)

Me: “Hi. I’m calling because I ordered through your app, but now I’m getting an error message. Did you receive the delivery order for [My Name]?”

Employee: “Yep. It’s made.”

Me: “Okay, great. Did it come through as a delivery order?”

Employee: “Yep.”

Me: “Okay, well, I can’t see the status. Do you have any way to tell if a driver is coming to get it? Is that possible from your end?”

Employee: “Uh… I don’t know.”

Me: “Okaaay, does anyone there know?”

Employee: “Uh… I’m not sure.”

Me: “Can you please get a manager?”

Manager: “So, I’m not sure what’s up with your order.”

Me: “Okay. So, what do I do from here?”

Manager: “I don’t know. You could call [Delivery Company], I guess.”

(I’m thinking, “Okay, maybe restaurants don’t get any communication from the delivery companies they contract.” Seems like a flaw in the system, but not this manager’s fault.)

Me: “Okay… is there a local number you have for them? Because their app doesn’t have one and I don’t really think they are set up to take customer calls.”

Manager: “Um, I don’t know. Maybe you could, like, check the Internet or something.”

Me: “I mean, I’m on the [Delivery Company] app right now and there is nothing.”

Manager: “Oh, well, then I don’t know what to tell you.”

Me: “All right, then please just cancel my order and refund me.”

Manager: “But we already made your food. I can offer you a free bowl for next time, though.”

Me: “No. I ordered and paid extra for delivery. I cannot leave my house right now. I need a refund.”

Manager: “Okay, fine. We’ll refund it. Have a good night.”

(Fast forward a few hours. Dinner was an hour late because of the debacle with [Restaurant], and my grumpy kids, therefore, went to bed an hour late. Then, at 9:30, the doorbell rang, because of course, it did. It was [Delivery Company] with my soggy burritos that had been made at 6:00. For some reason, [Restaurant] didn’t toss the order when I cancelled it, and then sent it off 3+ hours after making it. Gross. The poor driver seemed very confused when I declined delivery, and I tried to explain the situation. I hope he gets compensated. Anyway, the noise from the doorbell woke my kids up, and then they were up for, like, another hour. What should have been a simple order turned into a huge, multi-hour clusterf***.)

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I’ll Be Thankful After You Have Left

, , , , , | Right | April 5, 2019

(I am working in the first drive-thru window — the one where you pay. Normally, when you have somebody in your window slightly pulled forward and not looking at you, you assume they’re waiting for the car in front of them to move. This lady is just sitting there, not looking at me. About three minutes later, I get a message on my headset asking why the line isn’t moving. I ask the lady why she’s sitting there.)

Customer: “You didn’t thank me when I gave you my money.”

Me: “Oh, I’m so sorry about that, ma’am. Go ahead and pull forward, please.”

Customer: “I’m waiting.”

(And it took all my might to not slam the window in her face.)

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They Belong To No Tribe

, , , , | Right | February 20, 2019

(I work as a manager in a clothing store for tween girls. One morning I get this call from a customer.)

Me: “Hi, thank you for calling [Store]. This is [My Name]; how can I help you?”

Customer: “Yes, I’m looking for a leotard for my daughter. I’m on the website and it says it’s tribal print. Does your location have any of those?”

Me: “Yes, we do. Can you tell me which color you’re looking for?”

Customer: “Yeah, it says here the color is tribal print.”

Me: “Okay. The tribal print leotard comes in two color combinations. There’s a blue and pink style and a black, coral, and green style. Can you tell me which one you’re looking at?”

Customer: “Um. It’s tribal.”

Me: “I understand the pattern is tribal. Is the background blue or black?”

Customer: “It’s tribal.”

(I just opened the store website, asked for the item number, and typed it in the search bar myself. For the record, it was blue and pink, and we had the size he needed.)

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Unfiltered Story #139455

, , , | Unfiltered | February 11, 2019

One of the many hourly tasks at the fast food place where I work is the restroom check. Mostly this involves making sure paper products are stocked, picking up the paper towels that inevitably miss the trash can, and wiping down the fixtures. The company recently replaced the toilets with low-flow units, and they have become known for failing to flush completely, so a restroom check often requires a flush or two if any paper or other debris is floating in the bowl.

A customer is in one stall in the ladies’ room, but as I am female, I proceed to enter and check the other stalls while said customer is doing her business. Sure enough, one of the toilets has a wad of paper floating, so I flush it. Almost immediately, I hear from the occupied stall, “Hold on a minute, I can’t hear you because some idiot just flushed… can you believe how rude of them?”

A moment later, she walked out of the stall, talking on her cell phone… and apparently had been talking the entire time she was in there! And left the restroom without bothering to flush the toilet she had used or to wash her hands either. My coworker commented afterward that she acted annoyed that she had to interrupt her conversation to order and pay for her food, too.

All I can say is, the restroom is not a phone booth. I don’t care if you want to continue talking while you do your business, but don’t act offended if a flush drowns out the conversation.

Unfiltered Story #138485

, , , | Unfiltered | February 1, 2019

It was a normal day working the cash register. I am always very cheerful at my job and loved giving good customer service. Until one day this lady came to my register.

Customer: “I’d like to return this item.”

Me: “Sure! Is there anything wrong with it, ma’am?”

Customer:: “No I just changed my mind.”

Me: “Alright, may I see your credit card please?”

(She silently handed me her card. I said thank you when she handed it to me, and when I gave it back)

Me: “Alright, you’re all set. Have a good day ma’am.”

Customer: (blankly stares at me) You’re supposed to say thank you to your customers. That’s good customer service, okay? (leaves store)