Memory Of Him Went Up In Smoke

, , , | Right | October 24, 2018

Customer: “Pack of [Popular Cigarette Brand].”

Me: *grabs pack* “That’ll be $10.90.”

Customer: “I wanted 100s! I come in here twice a week and you can’t remember what I smoke?” *slams money on counter* “Just give me my cigarettes!” *begins to walk away*

Me: “What about your change?”

Customer: “Forget about it!”

(The customer leaves.)

Me: *to coworker* “Do people realize how many people come in here every day and buy the same cigarettes? I can only remember so many.”

You Have The Devil To Pay

, , , , , | Right | October 23, 2018

(I worked in a truck rental place in Texas. I am with my manager on a Sunday mid-afternoon. My manager is assisting one customer with an issue in their rental and all of us are talking while he is trying to fix it. Another customer walks in and grabs a few mattress bags. He comes to me to ring out and notices my pentacle.)

Customer: “Isn’t that the devil’s symbol? Do you worship the Devil?”

(I am used to this sort of thing; I keep smiling. My manager does look over to check on me.)

Me: “Nope, it’s something else entirely. Just the two bags?”

Customer: “I’m not sure I want to purchase anything from a place that has a Satanist in the store, but I need these today.”

(Mind you, I am far from that.)

Me: “Well…” *tells him the price*

Customer: *obviously getting nervous* “Why would you wear that? It should be against the law.”

(He is starting to move around a little more. My manager and the other customer have stopped talking and are now watching the other man.)

Me: *repeats price*

Customer: *stands far back and tosses the money on the counter* “Keep the change… I don’t want you touching anything of mine.”

(He left the two bags on the counter and grabbed two others from the rack… that I had just stocked. He practically ran from the store, crossing himself. My manager and the other customer both started stating how impressed they were how I kept it together.)

They Both Get Credit For That One

, , , , | Right | October 22, 2018

(I am working at the customer service desk. We offer many services, but we mainly process returns. I am processing a return for a customer on his credit card when this exchange takes place.)

Me: *swipes his card, hands him the card and the receipt* “All right, there’s your receipt for your return!”

Customer: *places his card flat in his palm and sort of bounces his hand, as though weighing his card* “Hm… It doesn’t feel heavier.”

Me: “Oh, that’s because credit card returns take a couple days to show up on your card.”

Customer: *bursts out laughing* “Okay, that was a good one!”

In Retail Sixty Days Can Seem Like Two Years

, , , , , | Right | October 22, 2018

(The company I work for has been around for a few decades, but about two years ago it underwent a name change and rebranding effort. The whole store looks different, to accommodate the name change and new logo, including the outdoor nameplate. The two names are not remotely similar, but the store is in the same location. We also have a 60 day return policy. I am manning the registers when a customer comes in with a bag with the old logo.)

Customer: “Hi, I’d like to return this, please, but I don’t have my receipt.”

Me: “Okay, we can look it up on your card to see if it’ll show up.”

(I haven’t yet seen the bag fully at this point, so I hadn’t noticed the old logo. We try both of his cards, but can’t find any transactions, so I call over my manager to see about getting store credit. Then he puts the items on the counter.)

Manager: “Oh, these are [Old Store Name] bags and barcode labels. We changed name about two years ago, and we have a sixty-day return policy.”

Customer: “Really? I can’t even get in-store credit for them?”

Manager: “Unfortunately, no.”

Customer: “Oh… okay, I guess. Can I leave them up here while I do my shopping?”

(We held the bag up at the front while he shopped, and he ended up only buying a water. I can’t see how he let this stuff sit in his home or car, in the original bag, for well over two years before he finally got around to returning it.)

Hypocrisy Goes At Its Own Pace

, , , , | Right | October 22, 2018

(I work in a discount supermarket and usually we’re three people on one shift, but today we’re suddenly one worker short. I am walking towards the till where a couple of customers are waiting. Another customer asks me a question as I am walking and I stop for a second to answer her, when I suddenly hear a loud whistling sound.)

Customer: *clearly a bit tipsy, even though it’s only nine am* “HEY! God, that was slow!”

Me: *already at the counter, scanning another customer’s items* “I’m sorry, but we’re really understaffed today. I promise I’m going as quickly as I can!”

Customer: “Yeah, yeah, whatever. It just cannot be that you take such a long time to come over and take care of paying customers!”

(The customer I’m currently dealing with laughs nervously and is clearly uncomfortable.)

Me: “Well, we cannot be everywhere when we’re short on staff and so many products are waiting to be put on shelves, but I am just going to go really quickly with your items here so you can get out of here and enjoy the day!”

(I keep smiling and scan his items in a jiffy. All the while he keeps ranting about how insane it is that I was so slow to serve him. As the time for him to pay comes…)

Customer: *fumbling in all his pockets* “Oh, it seems I cannot find my wallet… Just hold on a sec.”

Me: *jokingly* “Well, I guess it’s your turn to be slow now!”

(The customer looked up at me with a VERY embarrassed look on his face while he kept fumbling for his money, holding up all the other customers in line. He never found the money and left the store with his head low, mumbling apologetically. Even though he didn’t apologize, he clearly realized his hypocrisy and was VERY quiet when he came back with the money. This totally made my otherwise stressful day.)