Some Bags Are Just Always Broken

, , , , , , | Right | October 28, 2018

(We sell more expensive products, so our customers are often given what they want simply to appease them, and they know it. Many of them are also highly wealthy. I am working a late shift. A woman and her daughter come through my register. She isn’t exactly friendly, but it starts off civil enough. Her daughter is at the end of the register counter, where some bags are located for anyone bagging — employee or customer. I have a limited supply of my own bags across the counter by my hips, quite a reach for a customer, but they still do it. This lady suddenly does that, and it freaks me out a little. Calmly, I suggest that the bags at the end will be easier for her to access, because they are. She can only grab two from my side, anyway. Big mistake.)

Me: “Ma’am, if you’d like, the bags at the end of the register would be easier to access, instead of leaning over the counter.”

Customer: “No one else has ever told me not to use those bags before! Why do you think you’re so special?”

Me: “Ma’am, I just said the bags there are…”

Customer: “I know there are bags there! How am I to reach them? I can’t get to them!”

(Sure, her daughter and cart are over there, but the carts have wheels for a reason. I don’t say that, of course. She turns to her daughter, who has stopped bagging.)

Customer: “Stop! Make her do it!”

(Meaning me. I will have to bag her order. Alone. Because of a suggestion. I finish in silence, and she says:)

Customer: “Since you think you’re so smart and have taught me a lesson, let me teach you something: you don’t know everything! Huh? You don’t! So don’t go around acting like you know things like that, because it’s not your place! Think!”

(She jerked the receipt from my hand, which left a paper cut. She later filed a complaint, from which my manager took her side. Funny enough, the woman after her called her an asshole, but I shrugged it off to avoid making it worse. That same lady has come through my line twice since then, and both times she’s said absolutely nothing to me despite my attempts to be nice. Rather childish, in my opinion. Also, funnily enough, after she came through the second time, another woman right after her said, “What a b****! And you’re such a nice young lady!”)

In An Entitled State

, , , , , | Right | October 27, 2018

(Our wine tasting room also has a retail store. All purses we have are well over $230. It should be noted that our wine club membership gives a 10% discount on retail. A husband and wife come in, and go straight to the retail section without tasting any wines.)

Customer #1: “Just these items, thanks.”

(I start to ring up the items. The husband and wife start talking to each other about shipping the items, a single purse and a t-shirt with our logo on it.)

Me: “Oh, where are you guys visiting from? You would like these items shipped?”

Customer #2: “Montana. We don’t pay sales tax when shipping, right? We do not have sales tax in Montana.”

Me: “Yes, unfortunately, you do pay sales tax, since we are shipping it from here in California. I’m sorry about that.”

Customer #2: “That’s ridiculous! I have never paid the sales tax when shipping items from [This Town]. I won’t pay it.”

(The customer continues to berate me about paying sales tax. My manager hears this from her office and comes out to help.)

Manager: “Yes, I’m sorry, but you do have to pay the local sales tax. Unless you had something shipped from a warehouse or something from another place, you will always pay the local sales tax from where your purchased items are being shipped.”

Customer #2: *looking extremely confused* “But why?

Manager: “I’m sorry, but that’s just the way it is.”

Customer #2: “Well, fine. Can you just discount it so we don’t have to pay the sales tax? We’re from Montana; we don’t pay sales tax.”

Manager: “Um, no, I’m sorry. We cannot discount it.”

Customer #2: “Well, do you have some sort of club that has discounts?”

Me: “Yes, our wine club has a 10% discount on re—”

Customer #2: “NO, NO, NO YOU’RE NOT LISTENING TO ME! Do you have a club with discounts?”

Me: “Yes, our club members get discounts on retail and wine.”

(The husband continues to interrupt me and finally decides to not purchase anything. His wife looks at me with a disgusted look on her face.)

Customer #1: “Ugh, hold these until tomorrow. I will think about it.”

(She leaves without giving me her name or number or any reference to hold the items.)

Me: *to my manager* “You’re spending over $300 on two items, yet you’re mad about some tax? Or cannot pack it on the plane? “

Manager: *speechless*

Doesn’t Get How Coupons Are Supposed To Work

, , , , , , | Right | October 25, 2018

(I’m a supervisor at a children’s clothing store. We have a store credit card, and people who are cardholders get a coupon with their monthly statement. It’s paper, and we have no way of looking up coupons on the computer.)

Customer: *brings three bags of clearance to the register* “Price check all of this.”

Me: *politely* “Sure! No problem.”

(I scan everything; nothing is more than $6.)

Customer: “Okay, ring all of it up. I have a card here, but I don’t have it with me.”

Me: “That’s no problem, we can do a card look-up with a few questions. Your total is [less than $70] and you get 5% off for using your card today.”

Customer: “I have a 20% off coupon at home; look that up, too.”

Me: “I’m sorry, ma’am, but our system doesn’t let us look up coupons. Was it an email? If so, I can scan it off your phone.”

Customer: *huffs* “No! It came with my bill. Give me the coupon.”

Me: “I’m sorry, I can’t. We don’t have—”

Customer: *explodes* “Well! I don’t buy anything without a coupon. How dare you be so unreasonable?!”

(She then stormed out, leaving me to rehang and put away every single item. It took twenty minutes. I found out she came back the next day and complained that I didn’t hold the items, and demanded an extra discount for the inconvenience.)

The Couponator 10: Expiration Day

, , , , , , | Right | October 25, 2018

(I am working the register at a popular office supply store. The store has frequent coupons and a rewards program for which customers receive information via email. It is common for customers to complain about not getting their rewards immediately, as they think it is a discount.)

Customer: “I want to use this coupon.”

(The customer holds up his phone displaying a coupon from the week prior.)

Me: “This coupon is expired, so I can’t apply it.”

Customer: “You guys always do this; you send out deals and I can never use them. You are trying to trick me.”

(The customer scrolls through emails and settles on one that is just an ad for an online sale we have, not even on the product he is buying.)

Customer: “Can I use this coupon?”

Me: “This isn’t a coupon; it’s just an ad for a chair.”

Customer: “See? This is all a scam! What about this one? This one says, ‘Last day.’ I wonder if I can use it?”

Me: “Again, sir, this coupon has expired.”

Customer: “Always! You people always send me coupons that are expired.”

(The customer scrolls past the email with a valid reward, and I point it out to him.)

Customer: “Finally you decide to do your job and stop scamming me.”

(Yes, because the store sends out expired coupons and is misleading you when they write, “Last day,” in the subject line. It isn’t our fault you tried to use the coupon three days after the last day email was sent.)

Related:
The Couponator 9: The Passive Aggression
The Couponator 8: The Fabric Of Reality
The Couponator 7: The Forgotten Coupon

Coupon Comeback

, , , | Right | October 24, 2018

(I work at a very well-known pharmacy. It’s a shame how often I have this conversation.)

Me: *while handing them their receipt* “Okay, here’s your receipt. Have a nice day.”

Customer: “Oh, I have a coupon. Is it too late to use it?”

Me: “…”