Sales End, But Bad Customers Are Forever, Part 2

, , , | Right | August 22, 2020

The small supermarket I work at used to have these weekend deals from Friday to Sunday and would usually involve two or three items. These deals were really popular and really good value. Quite sometime after we stopped doing these weekend deals, I get tannoyed to the till.

Coworker: “Hey, [My Name], can you do a shelf-price check on this?”

I get handed a jar of coffee.

Coworker: “The gentleman here claims it is only £1.99.”

I am initially puzzled as that particular coffee is very well known and very expensive, brand. I check the shelf and find that the man is mistaken.

Me: “It says £6.99 on the shelf.”

Customer: “But last time I bought it, it was £1.99. It was some kind of weekend offer.”

Then, it clicks. That coffee was on a weekend deal at £1.99 at one point. I put the sign out myself. But that was months ago.

Me: “Sir, the weekend deals changed every week. And we don’t do weekend deals anymore.”

Customer: “Oh.”

He looks slightly crestfallen at the news. As he leaves the shop, my coworker and I can’t help but giggle.

Coworker: “But today is Wednesday.”

Related:
Sales End, But Bad Customers Are Forever

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Save It For The Break Room Next Time!

, , , , | Working | August 21, 2020

A customer has been trying to return a blouse she bought nearly three years ago. Our return policy is one month and the blouse isn’t even on our system anymore. I’ve spent several minutes going around in circles with her before she asks for a manager. I turn around to beep for one and quietly let out my frustrations to the colleague stood next to me.

“God, I wish this b**** would f*** off! It’s thirty days, not thirty months! Learn to read!”

My colleague gives me a funny look but I don’t fully register why. I turn back around and the customer is bright red in the face and the entire checkout is staring at me, wide-eyed. The customer grabs her blouse and runs out.

It turns out my colleague had just switched on the tannoy when I started my rant, and the entire store heard me.

I was written up for it and agreed not to be on the checkouts for a while. The store manager found it hilarious, though, and said it wouldn’t go on my quarterly review as it was my first mistake and in his words, “People do make them, just not as spectacularly.”

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Paper, Plastic, Or Panic?

, , , , | Right | August 20, 2020

My mom and I are standing in line at the checkout when my mom says that she forgot to grab something and asks me to watch the cart for a minute. While she’s gone, the cashier finishes ringing up the customer in front of me. I am extremely shy, and I start getting very flustered as I unload the cart.

Cashier: “Do you want paper or plastic?”

Me: *Mumbling* “Um… I, uh…”

Cashier: *Patiently* “Paper or plastic?”

Me: “Yes.”

We both stare blankly at each other for several seconds.

Cashier: *Still patiently* “Paper or plastic, ma’am?”

Me: “Oh, um… plastic. Wait, no! Paper!”

My mom mercifully returned at that point and paid for the groceries.

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Ringing And Ringing And Ringing

, , , , , | Working | August 17, 2020

I am purchasing a few things from a clothing store. I find a few things I like and notice a discount bin that includes a bunch of rings with stickers on them at a discounted price. I like the look of some and pick up one to purchase. I approach the sales desk. The salesperson is playing around on their mobile.

Salesperson: *Annoyed* “Yes?”

Me: “Just these, please.”

I place the items on the counter. The salesperson sighs, slams her mobile on the table, and then grabs my items. This happens when she gets to the ring.

Salesperson: “This is still full price.”

I’m a little surprised because there were many of the same rings with the same discounted price on it in the discount bin.

Me: “Oh… That’s odd, because I could have sworn—”

Salesperson: *Really annoyed* “WELL. That is the price it scans at, and that’s what it is. Do you want it or not?

I was almost tempted to walk out based on her attitude, but I just paid for everything else and left. I was working in retail myself at the time and would have never spoken to a customer like that if they questioned the price of something.

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Coupon Contamination

, , , , , , | Right | August 17, 2020

I am a teenager working at a craft store, manning the till. We no longer take paper coupons due to potential contamination issues. Most customers have their coupons on their phones, and while people have paper coupons with them and we occasionally have one behind the register, we aren’t allowed to give out coupons unless we are unable to scan the ones they bring or we are authorized to.

[Customer #1] comes up to buy a handful of items.

Me: “Hi! Welcome to [Store]; how are you?”

I ring her few items up. She takes out her phone and scrolls through it, looking for coupons. She has five items, one that is 80% off and the other four being full-priced items under $3. She keeps looking before leaning on another register. The line gets longer, so I call for backup. Two coworkers come up, and [Customer #1] moves back to my register as the one she is leaning on is now in use.

Customer #1: “Do you have any coupons?”

Me: “We do have a coupon for [Discount] on [Store Website].”

Customer #1: “You don’t have any back there that you can give me?”

Me: “Unfortunately, no. Customers have to have their coupons with them.”

As I say this, my coworker rings up [Customer #2] and uses a discount coupon on one item, which would not have done much for a [Customer #1]. I did not see where that coupon came from.

Customer #1: “You really don’t have any back there?”

I have one but it isn’t scanning, nor would it help.

Me: “No, sorry.”

[Customer #1] gets irritated at this point.

Customer #1: “Fine, I’ll just buy it, then.”

Me: “…”

Customer #1: “I guess I’m just not the right customer to get coupons, huh.”

[Customer #1] is quiet for the rest of the transaction, snatching the bag and the receipt from me when I hand it to her and not responding when I tell her to have a nice day. She stomps out.

Me: *Thinking* “You think I’m biased against you and won’t give you coupons when you… don’t have them?”

Thank God we wear masks. I don’t think I would’ve been able to keep a fake smile for all of that!

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