They Are For Me, Myself, And ID

, , , , , | Legal | June 27, 2018

(When we sell cigarettes we always check that the person buying them is 18 or over. My colleague and I are behind the counter chatting when a girl comes in, who is on the phone to her friend.)

Customer: “Yeah, I’m just in the shop about to buy some cigarettes; do you want any?” *after what I assume was a yes to cigarettes* “What ones do you want? Okay, I know the ones you mean.”

(She comes up to the counter and, as my colleague and I have just heard, she wants to purchase some cigarettes.)

Customer: *whilst her friend is still on the line waiting for her to be done* “Hi, can I get some [Brand] cigarettes please?”

Me: “Sure, are they for yourself? Or are they for your friend?”

Customer: “They’re for me.”

(Despite the fact she’s asked for the exact brand her friend requested.)

Me: “Okay, we have to check the ID for anyone who looks underage and is purchasing cigarettes. It sounded to me and my colleague that you are buying these for your friend, and if that’s the case, we would need to see his ID.”

Customer: “They are for me! I have ID.”

Colleague: “They obviously aren’t, as you walked in the shop talking loudly on your phone and your friend requesting that specific brand of cigarettes.”

Me: “I’m afraid that I can’t let you buy the cigarettes, as it’s obvious that they aren’t for you as your phone conversation proved, and we would be breaking the law if we didn’t check the ID of the person who was actually having the cigarettes, regardless of whether he’s old enough.”

(The girl looked annoyed and didn’t seem to understand what I’d just explained. Her friend was saying how ridiculous it was that we can’t serve her over the phone. She didn’t understand that walking into a shop to buy cigarettes and loudly saying on her phone she’s going to buy someone else cigarettes is completely idiotic! Evidently she left as we wouldn’t serve her and we laughed at how stupid it was to think we wouldn’t overhear her conversation.)

Somehow… It Fits

, , , , , | Right | June 22, 2018

(I’m a customer, in line and waiting at the register. A woman is screaming at the cashier for so long that another lane is opened up for everyone else. As I’m putting my things on the counter, the lady stops shouting after the manager is involved, and I hear this conversation from a mom and her son behind me:)

Boy: “Can I have a candy?”

Mom: “No, you already have one.”

Boy: “What if I throw a fit?”

Mom: “When has that ever given anyone anything?”

Boy: “It gave that lady a discount!” *pointing at the lady from the other lane*

(Needless to say, she looked ashamed, and the rest of the small shop had a good laugh.)

A Bad Case Of Not Scanning The Case

, , , , , , , , | Working | June 18, 2018

(I work at a large discount store. Apple sauce packets can be purchased either individually or by the box. I am buying a large, 24-count box, and have opened it while shopping so my child can eat one pouch as a snack. It is priced by the box, so I am paying the same amount whether one pouch is missing or not. I have folded the four flaps over each other to reclose it before checking out. The cashier then, inexplicably, reopens the box, dumps all the pouches out, and starts scanning them individually.)

Me: “Excuse me; those are sold by the box, not individually.”

Cashier: “Okay.” *continues to scan*

Me: “If you scan each one individually, it is going to take a lot longer, and—”

Cashier: *interrupts* “No, it’s fine. It will be fine.” *continues to scan*

Me: “Ma’am, I’d really rather you didn’t scan it that way, because—”

Cashier: *interrupts again* “It’s all the same. It’s fine doing it like this.”

(I’ve had enough at this point.)

Me: “Ma’am, please stop, and please let me speak. Those pouches are ringing up at $0.99 each. If you ring it up by the 24-count box, it is $13. By scanning each pouch individually, it will cost $24. Please put the pouches back in the box and start over.”

Cashier: “Well, I had no way of knowing that. Now we have to cancel it all, and it might take longer.”

Me: “Yes. I tried to stop you in the beginning, but you didn’t listen. For future reference, things are usually cheaper by the case.”

(Mistakes are no big deal. Everyone makes them. But the bad attitude was totally uncalled for.)


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In For More Than A Penny

, , , , , | Right | June 14, 2018

(Like any other cashier, sometimes I’ll add a cent or two to the amount a customer gives me to save time when making change. This takes place during a typical, if not a bit slow, shift. The amounts have been changed, but show the basic idea of what happened.)

Me: “Your total is $50.01.”

([Customer #1] hands me a fifty dollar bill and a one dollar bill. I hand back the one and put $50.01 in the machine.)

Customer #1: “Haha, thanks. Sorry about not having the penny.”

Me: “It’s no problem. I’m not too concerned about missing one cent. I’ll probably find one during my shift today, anyway.”

(I hand them their receipt and items and give the usual retail goodbyes. [Customer #2] comes up to the till, we exchange pleasantries, and all seems well for a while.)

Me: “Your total is $75.50.”

Customer #2: “Oh, I only have $70.”

Me: “Then I’ll need to void something off, unless you have multiple ways of paying?”

Customer #2: “Oh, no, no, no. I need all these things. But I only have $70.”

Me: “I’m sorry, sir. But I need the full amount or I’ll have to void something off.”

Customer #2: “Can I just give you $70 and pay the $5.50 later?”

Me: *my typical happy retail worker face pulls back into a slightly irked look* “Um, no, sir. I am not allowed to do that.”

Customer #2: “You did it for that guy in front of me!”

Me: “He wasn’t short. I just decided to cover the one cent instead of making him 99 cents in change.”

Customer #2: “So do the same for me!”

Me: “Certainly! That’ll be $75.49, then.”

Customer: “No, no, no! For the $5.50.”

Me: “A penny is not a problem. I am not going to let my till be $5.50 off.”

Customer #2: “The other cashiers would do it!”

Me: “If they want a write-up and to be fired for the till being that far off, that is their choice.”

(He argues with me for a while, yelling and beginning to curse while I keep politely saying no. I have already signaled for my manager to come over who, inevitably, takes my side.)

Manager: “If her till is off at the end of her shift, it is her fault. She is allowed to choose who she compensates change for.”

Customer #2: “Then give me a discount so I can afford my things!”

Manager: “No. Even if you had been polite, there is nothing wrong with the merchandise, and you will be charged full-price.”

Customer #2: “Then I’ll break something. You’ll discount it then, right?”

Manager: “Probably not. I’d call security for you tampering with merchandise.”

Customer #2: *yells angrily*

Me: “Sir, I can still void something off so you can afford most of these things.”

Customer #2: “No! F*** you, and f*** this s***ty store!”

Me: “Then this arguing is a waste of my time, sir.” *I look to my manager* “Can you abort or suspend this order? I have other customers to tend to.”

(My manager did just that despite the man’s protests, and lead him to the service desk while I helped other customers. I was told, after my shift, that he refused to pay the $5.50 and tried to convince the manager to take it out of my paycheck. When my manager said no, he threw something at her, called me a “stupid f***ing millennial,” called her an “incompetent b****,” and then was quickly dealt with by security and banned.)

Wish They’d Been Carted Off

, , , , , | Right | June 13, 2018

(I’m at work and the store is about to close in fifteen minutes. I have this couple come to my till a few minutes before closing.)

Me: “Hi! All ready to check out?”

(I start scanning items.)

Wife: “Uh… Wait, my husband’s cart got stolen.”

Me: “Okay.”

(I start checking out the other customers. The wife returns with her husband and his cart with over A THOUSAND ITEMS.)

Me: “…” *begins checking them out*

Couple: *argues over which frame to buy*

(I was the only cashier on the floor along with my supervisor. They left fifty minutes AFTER the store had ALREADY closed.)

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