It’s Soda(mn) Cheap

, , , , | Working | July 17, 2018

(It’s early morning and I am shopping. The store has been open for maybe half an hour and there are almost no customers. The cashier has just made small talk with the customer in front of me. I can easily tell she’s unhappy since her work hours have been cut short lately. I am buying three items. She scans a bottle of oil, then attempts to scan a soda; the way the sticker is on, however, the register refuses to take it. She types it in by hand.)

Cashier: “1.74€… That’s wrong. Give me a second.”

(I watch as she voids the soda again, then presses the button for price reduction, types the 1.04€ in and tries to scan the soda. When it refuses she just huffs and sets it aside, saying she’ll do that once my third item is through. That item scans, automatically reduced to 1.04€ because she forgot to take the reduction out.)

Me: “Oh, now it rang that up as the other price.”

Cashier: “Hmm, let me see.”

(She finishes the transaction like that, I pay via card, fully aware of what has happened, and still perfectly okay that I will have to pay full price. She takes the receipt, looks it over, and sighs, hands it to me, and nudges my items over.)

Cashier: “You know what? I didn’t see a thing. I’m so done. I don’t care anymore, and the manager always grumbles about how we need to cash people faster, so I will just adhere to that. You really got an awesome deal.”

(I thanked her profusely, told her I could fully understand, since I heard her previous chat, and that she was doing a good job. You’re awesome, lady! And I hope you didn’t get in trouble for that.)

A Cents-less Principle

, , , , , | Working | July 17, 2018

(I’m at the till of a supermarket. My items are scanned and I need to pay 2,36€. I hand over 2,50€. The cashier takes the money, puts it in the till, and closes the lid, before handing me my receipt and no change. It’s maybe important to know that in these parts of Germany, a friendly roughness and sass is normal, and “customer is king” obedience is not a thing.)

Me: “Sorry, but you forgot my change.”

Cashier: “No, there was no change. Look at the receipt.”

(I look at it and it indeed shows no change, as she hit the button for me paying the exact amount.)

Me: “I’m sorry. I mean, it’s just 14 cents, but in the future please make sure to put in the right amounts and give out the correct change. If your drawer comes up with the surplus cents, just drop them in the charity tin, okay?”

(I’m about to leave when the cashier decides to quite loudly address me again while ringing out the next customer:)

Cashier: “Well, if you are cheap enough to try to scam 14 cents from me, I am sure you need the money more than the hungry children in Africa.”

(People in line look at me, and some snigger. I am quite embarrassed, and pissed enough to not let this go.)

Me: “No, I’m sure I gave you 2,50€, and I want my change.”

Cashier: “You have some nerve. Do you need 14 cents that bad to risk my manager calling the cops on you?”

Me: “I think your manager is needed, indeed; please call him.”

(She finishes the next customer and turns to me again in a totally sarcastic tone.)

Cashier: “All right, all right. Here, let me give you some money out of my own pocket, as you are oh-so-poor. But, I’m sorry, will 15 cents do? I don’t have it any smaller.”

Me: “Get your manager, or I will ask shop security for help finding someone.”

(She huffs and puffs but calls someone over on her headset, giving me dirty looks. The manager comes over and, before I can explain anything, the cashier talks to him.)

Cashier: “She says I did not give her her precious 14 cents of change. I offered to give her the money from my own pocket, but she wants to make a scene of it, I guess.“

(The manager takes me aside and offers me 15 cents, as well, but I demand that her drawer is counted out and any surplus put in the charity tin. He grudgingly agrees, another cashier takes over, and we all go into an office in the back. Security joins us, as well. All the while, the cashier gets more and more agitated, even “generously“ offering me 5€ because, “maybe I made a mistake after all,” and, “I don’t want you all to waste your time,” etc. Turns out, there was a reason for her sudden change of heart. After counting the bills, the amount that should have been in the till was already almost covered. With the short change, it came up over by 58,12€. The manager told her to wait in his office and offered me my change, and asked me to keep things to myself, as he would deal with the cashier himself. I agreed to not get police involved, as 14 cents are really nothing to call them over, but again asked him to let the money go into the charity tin, which he agreed to. He left and let the security guy accompany me to the exit.)

Security: “Between you and me, she had it coming. We all had a hunch about her. Every cashier counts their own drawer, and any surplus, which is usually not much, goes into their pockets. Some people like to tip, and as any minus has to be paid out of their own salary, as well, it usually balances itself out. She was always boasting about her plus, though she never said how much. She must have been at it for a while and never got called out, so she got cocky. I’m sorry for your trouble, but thank you for standing up to her.“

Crazy With Laser Precision

, , , , | Right | July 13, 2018

(I am checking out a customer at the grocery store where I work.)

Customer: “I’m going to read out the barcode numbers to you.”

Me: “My scanner is working, ma’am. It will be a lot faster if I just scan it for you.”

Customer: “No! I need to read the numbers aloud to you; I don’t want any lasers touching my food.”

Acting Like A Spoiled Princess

, , , , , , | Right | July 13, 2018

(My friend is on the tills, on a break between customers. A little girl comes up with a few items, including a fairy princess wand and another toy. She loads them onto the belt and starts to walk over. A woman rushes in, barges past, and loads her stuff on the belt.)

Friend: “Excuse me, madam. That young girl was here first.”

Woman: “Oh, she’s just a child! She can wait! I’m in a hurry!”

(The girl is looking slightly confused by the whole thing.)

Friend: “No, sorry, she was here first and I’m serving her first.”

(He grabs the girl’s items and starts scanning them through. Deciding to keep the rude woman waiting, he starts talking to the young girl.)

Friend: “So, you’re a fairy princess?”

Girl: *smiling* “Yes!”

(The conversation goes on for a minute or two. The rude woman is getting crosser and crosser. My friend gives the girl her change, after slowly counting it out, and she happily goes on her way.)

Friend: *sweetly, to the rude woman* “Next, please.”

(She glared at him throughout the transaction, and didn’t say a word, grabbing her shopping and flouncing away. That will teach her for being rude!)

Waiting Won’t Cost You Anything

, , , , | Right | July 11, 2018

(I am the first customer in line at the checkout. When I swipe my card, I ask for cash back. The cashier’s drawer opens, and he realizes he doesn’t have enough cash. He calls for an assistant manager. He, in turn, calls for the manager. The manager has to go to the back of the store. By now, the line is backing up.)

Me: “You can wait on other customers, and I can wait out of the way.”

Cashier: “Great.”

Customer #2: “Hey, thanks!”

(Cashier rings up [Customer #2] and [Customer #3] completely, since they each have one item. He then starts on [Customer #4].)

Manager: “[Cashier], here’s your cash. Don’t you have a customer waiting?”

Cashier: *to [Customer #4]* “Excuse me, I just need to count this real fast.”

(The cashier counts out the total cash he was given, takes some cash out of the pile and puts it in his drawer, then calls to me to give me my cash.)

Customer #4: “Hey! She can wait. Finish my order.”

Cashier: “Sir, I’m sorry, but she was ahead of you. She’s been waiting for my manager.”

Customer #4: “I don’t care. You started my order; you finish my order. She can f****** wait!”

Customer #5: “HEY! Shut your face and let him do his job. She was nice enough to let the line keep moving while she waited; you can wait ten seconds for her to get her cash.”

([Customer #4] turns towards [Customer #5], screaming something obscene, and stops suddenly. Evidently seeing a guy in a state trooper uniform made him think twice about screaming and swearing. The cashier hands me my cash and receipt.)

Me: “Okay, great. Thanks.”

Customer #5: “…and thank you for letting the line move. Sorry about this guy.”

([Customer #4] was now staring at the ground, totally silent.)

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