The Boobishly Designed Cash Register

, , , , , , , | Working | November 29, 2018

I used to work at a coffee stand on a college campus. It was run by the college, so our financial paperwork was occasionally audited by state auditors. We had to account for every time we opened the cash register because the register would log the time stamp on a report we had to file.

We weren’t allowed to open the drawer for anything but a shift start, a sale, and shift end. Unfortunately, due to the placement of the register and the stand itself, most of us baristas ended up having to lean in close to the register and its handy “drawer open” button. Also unfortunately, most of us had boobs that got in the way and hit the button. We were instructed to write down a brief note about why the drawer was opened.

And that’s the story about how some state auditor had to handle a file full of little notes that read, “Sorry, hit with boob.”

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Adult Illiteracy Overtaken By Adult Stupidity

, , , | Right | November 28, 2018

(The card payment system is down, so we have a prominent sign on the main counter stating that we are taking cash payments only. We’ve also turned the EFT machine around so it can’t be used and put another sign in front of it stating EFT is down and we can take cash only. This particular customer walks past the first sign and up to the till. She picks up the second sign and, while holding it, turns the EFT machine around to face her.)

Customer: “This isn’t working.”

Me: “No, sorry, it is cash only at the moment.”

Customer: “Why haven’t you got any signs to warn us of this?”

Me: “There is one on top of the counter here.”

Customer: “I didn’t see that; you should have one here by the till.”

Me: “We have.”

Customer: “Where is it, then?”

Me: “Er, right there in your hands.”

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Learn To Express Yourself At The Express Checkout

, , , , , | Right | November 25, 2018

(After work one night, I quickly run to the supermarket to pick up some things. Since I only have a few items, I go to the line for the express checkout for ten items or less. While the cashier checks out the lady in front of me, a woman and her daughter come up with a loaded trolley, full to the brim with groceries and start piling it onto the belt behind me. The cashier, looking tired and clearly at the end of a long day, notices and visibly winces but says nothing.)

Me: *catching her eye and grins* “Do you want me to tell them?”

Cashier: “Oh, no, it’s fine! I can just fire it through quickly. It won’t take long, and they’ve already put half of it on; it’d be too much of a hassle.”

Me: “I worked retail through university. I had to deal with people who didn’t read huge obvious signs all the time; I would really like to tell them.”

(The cashier insists that it’s fine; she can do it quickly while it’s not busy. Not wanting to cause her trouble, I say nothing while the mother carries on without paying attention to what’s going on. When I pay for my things, she smiles when she hands me the receipt and leans in.)

Cashier: “Thank you for the offer, anyway; it’s nice when people speak up and pay a little attention.”

(Little shows of solidarity do go a long way.)

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They Get “Cheeky” When The Cheeks Aren’t Slapped

, , , , , , | Related | November 25, 2018

(I’m working on the tills when a young boy and someone I assume is his mother approach.)

Mum: *to child* “Now, give the lady your sweets and money. Don’t forget to ask for a receipt.”

Child: *tossing sweets onto counter* “Give me the receipt. Now.”

Mum: *laughing* “Wait until she’s scanned them!”

(I scan his sweets and read him the total. He throws a £5 note onto the counter.)

Child: “Here. Take it.”

Mum: *still laughing* “Now don’t be cheeky!”

(I gave him the change, and neither of them thanked me. I’d love to have told the mother that her darling child wasn’t cheeky; he was downright rude!)

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Black Friday Cashiers Required! Must Have Computing Degrees

, , , | Right | November 23, 2018

(It is around Black Friday and we are packed. All of a sudden, all of our registers go down. I immediately get on the phone, which is at the registers, to call the help desk. Customers are generally understanding, but there is always that one. A customer comes up and starts screaming at me:)

Customer: “Why the h*** don’t you do something ? Don’t just stand there… Fix this!”

Me: “I am doing something. I am on line to the help desk.”

Customer: “Just let me pay cash and I will go. I am busy today.”

(All this time, I am trying to hear the person on the phone and follow his instructions. All the noise in the store makes it hard, and I am NOT good with computers.)

Me: “I am sorry, sir, they usually get things fixed in a few minutes, and I am sorry, but this rarely happens. The help desk is working on it.”

(I try to stay calm and smile.)

Customer: *still screaming at me* “You mean this has happened before? Why didn’t you fix the computers before you opened the d*** store?”

(Very shortly after, the registers were rebooted and we rushed to check everyone out. I think it took a total of ten minutes. The “screamer” left the store right before the registers came back online. All the others were annoyed but understanding, and we thanked them for waiting. Never will understand why customers think we have an IT person waiting to fix glitches. We keep one in the closet, for emergencies.)

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