Regroup When You Can’t Recoup

, , , , , | Right | November 8, 2018

(The store I work at has a “super double coupon week” every so often. However, there is a limit of twenty coupons per store card per day.)

Me: “Find everything okay?”

Customer: “Oh, yes.”

(I scan her store card and she tells me how she wishes she had more time to shop, but she has to pick up her grandkids from school. I see her with a big stack of coupons.)

Me: “Are you aware there is a twenty-coupon limit?”

Customer: “There is?”

Me: “Yes.”

Customer: “I didn’t know that. I never coupon, and I don’t have time to go through and pick out what I want.”

Me: “I can get a manager over to void the whole transaction.”

Customer: “Yes.”

(I call the manager on duty over.)

Manager: “What’s the issue?”

Customer: “I didn’t know there was a twenty-coupon limit. I spent over two hours shopping and I need to get my grandkids!”

Me: “She wants the whole transaction voided.”

(The manager voided the transaction, and we gave her overflowing cart to a bagger to put back. The manager ran to catch the woman and give her the coupons back, but she didn’t want any of them back.)


I Don’t Have The Energy To Argue

, , , , , | Right | November 8, 2018

(It’s before eight am, and I’m manning the check stand. A man walks up and starts looking at the energy shots. He starts to set down an averaged-sized bottle on the counter, then changes his mind and switches it with a large one.)

Me: “Will that be all for you today?”

Customer: *almost helplessly* “Isn’t that enough?”

Where’s Wallet?

, , , , | Right | November 7, 2018

(I’m watching a guy in front of me in line during this one. He’s wearing cargo pants, with tons of pockets.)

Cashier: “…and that will be $27.10.”

Customer: “Sure. Hold on.”

(He proceeds to reach into his pocket and comes up with a wallet.)

Customer: “Wait, wrong one.”

(He puts the wallet back, reaches into another pocket, and comes up with a second wallet.)

Customer: “Nope. That’s not it, either.”

(He puts that wallet back and retrieves yet another wallet.)

Customer: “S***. Give me one more second.”

(The guy then goes through two more wallets before finding the correct one, completing his purchase, and leaving the store as if nothing has happened. I am now looking at the cashier.)

Cashier: *looking at me bug-eyed* “Am I the only one who has no idea what just happened?”

Me: “I have so many questions.”

(Certainly something you don’t see every day!)

Two Prices, Twice The Trouble

, , , , , , | Right | November 7, 2018

(I work at a Canadian outlet of an American retail chain. Many of the products arrive in the store with both US and Canadian prices on them. This is frequently a bone of contention for customers, because the US price is always significantly lower than the Canadian price. I am approached by one such customer:)

Customer: “If I pay in US dollars, I pay the US price, right?”

Me: “We do accept US dollars, but you will have to pay the Canadian price.”

Customer: “Why?”

Me: “Because this is a Canadian store.”

Customer: “But it’s an American company!”

Me: *a bit confused* “But you’re in Canada!”

Meditate On What Kind Of A Customer You Are

, , , | Right | November 7, 2018

(I’m working the cash register when a customer with a full cart comes up to the counter. She looks like she just came from the yoga studio next door, and is wearing a shirt with an ohm symbol. She doesn’t look at me during the entire transaction, flicking through her phone and ignoring me until I state her total.)

Customer: *staring, in a very curt tone* “I’m a member.”

Me: “Yes, ma’am, I see that you entered your number, and it went through.”

Customer: “So, where’s my discount?”

Me: *looking over the order* “It doesn’t look like any of the items you purchased today are one of our member prices, but you do get all the regular sale prices, so you saved ten dollars today.”

Customer: “I was supposed to get five dollars off with my membership.”

Me: “Did you have a coupon or rewards?”

Customer: “Nooooo, because I spent over $65. I got an email about it.” *snatches a flyer off the end of the register and shoves it close to my face* “There, see?!”

Me: *taking the flyer and turning it around to show her* “Actually, that is a promotion for our weekend event. It’s an extra incentive in addition to the sales prices we’ll be having that day. The company sent out emails to announce it ahead of time.”

(I point out the dates, which are in large print right in the header. I’m not supposed to take money off manually unless the rewards they earned didn’t go through, not when they are outside the defined parameters of the offer.)

Customer: “Well! In that case, you can just take all of this back!”

Me: *winces as she throws some of the items on the counter with unnecessary force, bruising the apples and threatening to break glass* “Ma’am, please be careful. We need these items to be in resellable condition.”

(As I cancel the transaction, she rants about how horrible this place is, how she’s never coming back, how she’ll tell everyone she knows to never come here, that she’s an “influencer,” and that our establishment is going to wither and die. Then, she slams her fists on the counter, leans over with an absolutely unhinged expression and spit flying, and delivers this gem of a line:)

Customer: “I can’t come back during your stupid sale, because I’m going to be meditating all day.

(The customer behind her during this exchange burst out laughing, and I was speechless, as it was taking all my concentration to keep my face neutral.  In retrospect, maybe I should have taken the money off, anyway, because of the bottom line, but it was worth it just for that.)