Barely Thinking Outside The Box

, , , , | Related | August 26, 2018

(I am in a grocery self-scan queue behind an older woman and a younger woman — mother and daughter. The daughter is trying to explain to the mother how self-scanning works.)

Daughter: *earnestly* “Now you have to find the barcode on the box. It’s usually on the top, or the bottom, or one of the sides.”

(Very helpful…)

Will Have An Electronic Chip On Their Shoulder

, , , , | Right | August 24, 2018

(My store, since late 2015, has been forcing customers to use the chip on their cards, if they have one.)

Me: *seeing the customer with a chip card* “Sir, the register isn’t going to let you slide that card; it has a chip.”

Customer: “The stripe works, too!”

Me: “Yes, I know it does, but it won’t read it that way be—”

Customer: “MY STRIPE WORKS!”

(He tries to slide it with both the machine and me instructing him to insert the chip portion of his card.)

Customer: “DON’T TELL ME HOW TO USE MY CARD! JUST TELL IT I DON’T WANT TO USE THE F****** CHIP!”

Me: “Sorry, sir, I ca—”

Customer: “Well, then! F*** you and this d*** store!”

(He storms off.)

Me: *thinking* “Yeah, sorry we are trying to be more secure.”

Never A Tea-Total For Good Deeds

, , , , , , , | Hopeless | August 22, 2018

(It is the middle of winter, and I am in line behind two other women at a small grocery store. It appears that the first customer has carefully calculated her purchases to stay within the amount of her EBT allowance, and the cashier has torn the top off of a box of tea so the customer can use the coupon printed on the inside. However…)

Cashier: *scanning order* “Um, so, this tea is scanning as a supplement, and EBT won’t cover it, so you’ll have to pay cash for that part.”

Woman #1: “But… but I don’t have any cash. All I have is my T pass and my EBT card.”

Cashier: “Well, but… I can’t put this back on the shelf, now that the top’s torn off. You’ll have to pay for it.”

Woman #1: “I can’t! I don’t have any cash!”

Woman #2: “You know what? Just add it to mine, no big deal. Hey, it even comes with a coupon, right?”

Cashier: “Are you sure? Do you have cash?”

Woman #2: “Yeah, it’s fine. Who am I to deny someone a hot cup of tea in this rotten weather?”

(The cashier scanned the first woman’s card and packed her groceries, then rang the tea and its coupon first on the second woman’s order before adding it to the first woman’s things. The first woman seemed so grateful, and I found myself agreeing with the second woman — on a day like that one, everyone who wants one should be able to have a nice hot cup of tea.)

Padding Out Your Judgement

, , , , , , , | Working | August 22, 2018

(I’m in line to check out. In front of me is a tall man in his 30s who looks very masculine.)

Cashier: “Excuse me, miss. I think this got mixed with this gentleman’s items when you put down the separator.”

Me: “Those pads are not mine.”

Customer: “They’re my purchase.”

Cashier: “Why the h*** would a man need a chick item?”

Me: “Gee, I don’t know. My guesses are: Friend, girlfriend, wife, daughter, sister, niece, or cousin.”

Customer: “They’re for my daughter.”

Cashier: *mumbles and finishes scanning the man’s items*

What Can I Say Except “You’re Welcome”?

, , , , | Right | August 22, 2018

(I work at an arts and crafts store. Two women come up to my register, checking out separately. During the first woman’s transaction, everything goes smoothly. I have barely handed her the receipt when this happens:)

Customer: “You’re welcome.”

(Thinking she’s talking to her friend to whom she just handed a coupon, I say nothing.)

Customer: “You should really thank your customers.”

(I don’t know how to respond, as I was trained to say, “Have a nice day!” and I already have. I am about to apologize, when…)

Customer: “Oh, so, you’re just going to ignore me?!”

Me: “I’m sorry about that, ma’am!”

(I finish ringing up her friend and try to be super cheerful. I thank them and tell them to enjoy their day.)

Customer: “Who are your supervisors?!”

Me: “Well, we have four, but the ones who are in today are [Manager #1] and [Manager #2].”

Customer: “Thank you.” *storms out*

(I let my manager know she might get a call from a very angry woman because I did what I was trained to do.)

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