Not Billed To Be The Next Great Conman

, , , , | Legal | July 18, 2018

(I am working the cash register when an unknown customer walks up to me.)

Customer: “Hello. I have lots of 10€ notes I’d like to exchange for bigger notes.”

Me: “Sure. We are actually low on 10€ notes today, so that is great! How many did you have?”

(The customer then proceeds to pull a big stack of 10s out of his pocket.)

Me: “Oh, I’m sorry, sir. We don’t actually keep that many big bills in the till. Looks like most I can do for you today is 250€.”

Customer: “Okay, fine.”

(I don’t hand him the money yet. I decide it’s best to keep it safely in the till until I’ve checked his notes. Then he starts to count 25 bills from the stack really fast. After he hands me the bills, I check and count them, and notice he actually gave me 24 bills. When I tell him this, he takes the 24 bills back and starts counting them again, lightning fast.)

Customer: “Oh, I’m sorry, looks like you’re right. Here’s one more.”

(He hands me back the stack of bills, plus one more from his pocket. I’m beyond suspicious at this point, so I start counting them again.)

Customer: *slightly panicked* “No, no, you don’t have to do that. You just counted them already!”

Me: “Errm, I’m kind of glad I did. Instead of 24 or 25 bills, there’s 16 now…”

(At this, he snatched the stack of 10s from my hands and ran out of the store. I closed my lane and went to tell the manager. My manager and a few department supervisors checked the surveillance footage of the camera pointed at my till after that. They actually had to play it at a three-times lower speed before they could see at what point he had taken part of the stack and hidden it up his sleeve. Turned out he had done this at lots of other supermarkets in the area, too, and had succeeded most of the time! They gave me a gift card for not falling for it!)

This Is Why We’re In A Recession, Part 79

, , , , , | Right | July 18, 2018

(I work in a single-location clothing boutique, and the credit card chip reading machines aren’t always up and running for smaller businesses. Because of this, we check ID on every credit transaction, no matter the amount.)

Me: “Okay, ma’am, your total is [total].”

Customer: *hands me an unsigned card*

Me: “And would you happen to have your ID on you?”

Customer: *side eyes me, but pulls it out* “W… Why do you need my ID?”

Me: “It’s just our policy, especially if the card is unsigned!”

Customer: *stares blankly*

Me: *trying to make a joke* “I’m just making sure you’re spending your own money!”

Customer: “But… but I’ve had this card since 1986. Why wouldn’t it be my money? You’re supposed to sign your card?”

Me: “Oh, that’s what the little box on the back is for! At any rate, we’d just rather check ID, to make sure you and we are protected.”

Customer: “But it’s my money.”

(She then wandered away, totally confused about how someone who wasn’t her could be using her credit card. Poor lady.)

Related:
This Is Why We’re In A Recession, Part 78
This Is Why We’re In A Recession, Part 77
This Is Why We’re In A Recession, Part 76

It’s Soda(mn) Cheap

, , , , | Working | July 17, 2018

(It’s early morning and I am shopping. The store has been open for maybe half an hour and there are almost no customers. The cashier has just made small talk with the customer in front of me. I can easily tell she’s unhappy since her work hours have been cut short lately. I am buying three items. She scans a bottle of oil, then attempts to scan a soda; the way the sticker is on, however, the register refuses to take it. She types it in by hand.)

Cashier: “1.74€… That’s wrong. Give me a second.”

(I watch as she voids the soda again, then presses the button for price reduction, types the 1.04€ in and tries to scan the soda. When it refuses she just huffs and sets it aside, saying she’ll do that once my third item is through. That item scans, automatically reduced to 1.04€ because she forgot to take the reduction out.)

Me: “Oh, now it rang that up as the other price.”

Cashier: “Hmm, let me see.”

(She finishes the transaction like that, I pay via card, fully aware of what has happened, and still perfectly okay that I will have to pay full price. She takes the receipt, looks it over, and sighs, hands it to me, and nudges my items over.)

Cashier: “You know what? I didn’t see a thing. I’m so done. I don’t care anymore, and the manager always grumbles about how we need to cash people faster, so I will just adhere to that. You really got an awesome deal.”

(I thanked her profusely, told her I could fully understand, since I heard her previous chat, and that she was doing a good job. You’re awesome, lady! And I hope you didn’t get in trouble for that.)

A Cents-less Principle

, , , , , | Working | July 17, 2018

(I’m at the till of a supermarket. My items are scanned and I need to pay 2,36€. I hand over 2,50€. The cashier takes the money, puts it in the till, and closes the lid, before handing me my receipt and no change. It’s maybe important to know that in these parts of Germany, a friendly roughness and sass is normal, and “customer is king” obedience is not a thing.)

Me: “Sorry, but you forgot my change.”

Cashier: “No, there was no change. Look at the receipt.”

(I look at it and it indeed shows no change, as she hit the button for me paying the exact amount.)

Me: “I’m sorry. I mean, it’s just 14 cents, but in the future please make sure to put in the right amounts and give out the correct change. If your drawer comes up with the surplus cents, just drop them in the charity tin, okay?”

(I’m about to leave when the cashier decides to quite loudly address me again while ringing out the next customer:)

Cashier: “Well, if you are cheap enough to try to scam 14 cents from me, I am sure you need the money more than the hungry children in Africa.”

(People in line look at me, and some snigger. I am quite embarrassed, and pissed enough to not let this go.)

Me: “No, I’m sure I gave you 2,50€, and I want my change.”

Cashier: “You have some nerve. Do you need 14 cents that bad to risk my manager calling the cops on you?”

Me: “I think your manager is needed, indeed; please call him.”

(She finishes the next customer and turns to me again in a totally sarcastic tone.)

Cashier: “All right, all right. Here, let me give you some money out of my own pocket, as you are oh-so-poor. But, I’m sorry, will 15 cents do? I don’t have it any smaller.”

Me: “Get your manager, or I will ask shop security for help finding someone.”

(She huffs and puffs but calls someone over on her headset, giving me dirty looks. The manager comes over and, before I can explain anything, the cashier talks to him.)

Cashier: “She says I did not give her her precious 14 cents of change. I offered to give her the money from my own pocket, but she wants to make a scene of it, I guess.“

(The manager takes me aside and offers me 15 cents, as well, but I demand that her drawer is counted out and any surplus put in the charity tin. He grudgingly agrees, another cashier takes over, and we all go into an office in the back. Security joins us, as well. All the while, the cashier gets more and more agitated, even “generously“ offering me 5€ because, “maybe I made a mistake after all,” and, “I don’t want you all to waste your time,” etc. Turns out, there was a reason for her sudden change of heart. After counting the bills, the amount that should have been in the till was already almost covered. With the short change, it came up over by 58,12€. The manager told her to wait in his office and offered me my change, and asked me to keep things to myself, as he would deal with the cashier himself. I agreed to not get police involved, as 14 cents are really nothing to call them over, but again asked him to let the money go into the charity tin, which he agreed to. He left and let the security guy accompany me to the exit.)

Security: “Between you and me, she had it coming. We all had a hunch about her. Every cashier counts their own drawer, and any surplus, which is usually not much, goes into their pockets. Some people like to tip, and as any minus has to be paid out of their own salary, as well, it usually balances itself out. She was always boasting about her plus, though she never said how much. She must have been at it for a while and never got called out, so she got cocky. I’m sorry for your trouble, but thank you for standing up to her.“

Crazy With Laser Precision

, , , , | Right | July 13, 2018

(I am checking out a customer at the grocery store where I work.)

Customer: “I’m going to read out the barcode numbers to you.”

Me: “My scanner is working, ma’am. It will be a lot faster if I just scan it for you.”

Customer: “No! I need to read the numbers aloud to you; I don’t want any lasers touching my food.”

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