A Signature Reason Why The Economy Is Failing

, , , , , | Right | September 7, 2017

(Due to issues with credit card fraud, our store has been very strict about checking that customers’ signatures match what’s on their credit card. This type of exchange happens several times a week while ringing up customers using credit cards.)

Me: “Can I look at your credit card please?”

Customer: “Sure, here you go.”

Me: “I’m sorry, this card doesn’t have a signature on it; I can’t accept it.”

Customer: “Oh, I never sign my credit cards. If it got stolen, the thief could just copy my signature and use my card!”

Me: “But if they steal it and it’s blank, they can just sign your name in their own handwriting, making it even easier for them to use it…”

Customer: “But it won’t be my signature!”

Me: “…”

When Life Gives You Lemons, Don’t Hire Them

, , , , | Working | September 6, 2017

(I’m a supervisor in a store and we hire a new employee. I agree to train her on the tills as I often operate them myself, have previously trained other new staff successfully, and will be working the same shift as the new employee most weeks. I am also shift manager the day she comes in for her first training session, and have been given instructions to arrange a second and maybe even third training shift the following week, as the cashier she is replacing leaves the week after. After two hours on the till with her, she’s struggling, but no more than some of the others.)

Me: “You did really well today, so I just need to know when you can come in next week for your next training shift.”

Employee: “I can’t. I’m on holiday next week. I was under the impression that I started the week after.”

Me: “We really need you to do more training, since you’re expected to be able to work independently by your first official shift.”

Employee: “Well, I can’t. I’m sure I’ll be fine. I have to go now; my flight is this evening, so I’ll see you when I get back.”

(I call the managers who, as suspected, were unaware that she wasn’t available to train. But there’s nothing we can do. A week later I’m shift manager for her first full shift. An hour after start…)

Employee: “My back hurts, I need to go home.”

(I have to let her. The next day she comes in again when my manager is in. I spend another hour going through everything with her. Ten minutes after I leave to get in with a job, the bell rings for a supervisor to the till.)

Employee: “How do I ring up lemons?”

Me: “Well, the easiest way is if you press this button that I showed you earlier, type in ‘l-e’ for lemons, and select it from there, but there’s also this list printed by the till with the common produce codes, see?

Employee: “Okay, got it.”

(Five minutes later, the bell rings again.)

Employee: “How do I ring up limes?”

Me: “Same way as the lemons.”

Employee: “And how do I do that?”

(I showed her again. Five minutes later, the bell rang and she needed help with something else I had already shown her. Then ten minutes passed before she needed help with the same thing again. This continued the rest of the shift and for my next three shifts; I really struggled to keep my patience. The managers, another supervisor, and another cashier all tried explaining things to her as well. At the end of the week, I left for a booked week off, and when I got back, she wasn’t there anymore.)

A Sign That Common Sense Already Checked Out

, , , , | Right | September 5, 2017

(I’m cashing out a customer.)

Me: “Debit, credit, or cash?”

Customer: “Here is my card.” *puts it on the table*

Me: “Okay, you can just insert, swipe, or tap whenever you’re ready.”

Customer: “No, I just sign something.”

Me: “You sign the receipt, but you have to insert, swipe, or tap it first.”

Customer: “No! I just sign something!”

Me: “Okay, so, in order for you to sign the receipt, you have to insert your card.”

(The customer continues to refuse, and there is a line growing, so I swipe his card, it goes through, and the receipt prints. I normally don’t like to swipe a customer’s card, because I tapped a customer’s card once and they freaked out, because they didn’t know they had tap and thought I knew their pin.)

Customer: “There! That I sign!”

Gotta Give Those Brits Credit

, , , | Working | September 3, 2017

(I am visiting the UK, but am from the USA. Every single place I visit asks to see my ID, since I don’t have a signature on the back of my credit card.)

Employee: “May I please see your ID?”

Me: “It’s amazing! Everywhere I’ve been in the UK, they’ve checked my ID!”

Employee: “Well, it’s law. We have to check to see if your signature matches.”

Me: “It’s law in America, too, but that doesn’t stop every single place I’ve worked from allowing people to check out after saying they were using their boyfriend’s/mom’s/whatever’s card!”

Employee: “That’s credit card fraud!”

Me: “To an American business, that’s a sale!”

Jesus Entitles You To Nothing

, , , , | Right | September 1, 2017

(The thrift store I work at has a valued customers promotion. Spend twenty dollars, get a stamp. Ten stamps gets you 50% off an entire purchase. At the time of this story, I have been on the register a month. A customer comes up to the register, pulling three full shopping carts.)

Customer: “So you know, I have a full shopper’s card.”

Me: “All right. Could I see the card please?”

Customer: “Oh, I don’t have it with me. I left it at home. But you can trust me.” *she shows her cross necklace* “I’m a Christian.”

Me: “Ma’am, without the actual card, I can’t give you the discount. Your faith isn’t a good enough reason to give you the discount.”

Customer: “Why, don’t you trust a Christian woman?”

Me: “Ma’am, on the list of answers to the question, ‘What would Jesus do?’ I’m pretty sure ‘defraud a thrift store’ is nowhere on it. What I can do is ring up your purchases until you hit two hundred dollars, then give you the full stamp card to get the discount on the rest of the order.”

Customer: “No, I have a full card and you will honor it, because I’m a Christian.”

Me: “Ma’am, may I just say ‘Render unto [Store] what is [Store]’s, and render unto God what is God’s.’”

(At this point, the manager arrives and deals with the customer. Afterwards, the manager pulls me aside.)

Manager: “She’s tried that before, on other new cashiers. You handled that well.”

Me: “You don’t grow up in a church without learning how to deal with ‘Christians’ like that.”

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