Get Your Head(set) Into The Game

, , , , | Working | December 21, 2017

(I’m at the register when a customer comes up wearing a wireless headset and using a walking aid. As I have been looking for a wireless headset for a while, I decide to ask for a review.)

Me: “And your total comes to [total]. And if you don’t mind me asking, does that work well?” *I gesture towards her headset*

Customer: “Honestly, difficult to get used to.”

Me: “Oh?”

Customer: “Yeah, all the instructional videos I see say, ‘Going hands-free in two minutes!’ but I’ve had this thing for about [length of time] now and I just can’t seem to get the hang of it.”

Me: *now thoroughly convinced not the get the headset* “Really? Huh, I guess I’ll look for something else.”

Customer: “Yeah, it’s been such a pain. But, I need it for [medical conditions]. What do you need one for?”

Me: “Well, I’ve been needing something wireless for a while since my desk and my phone and on opposite sides of the room, and I’m really tired of almost killing myself on the headphone cord whenever I have to make a flying leap across the—”

Customer: “OH! Oh, I thought you were talking about this!” *gestures to her walking aid*

Me: “Oh! Oh, no, sorry!”

Customer: “But yeah, get the headset; it’s great.”

This Sale Is No Reward

, , , , | Right | December 20, 2017

(This happened on a very busy day around Christmas, with the lines winding from the front down several aisles. Mostly people have been waiting in line patiently, when a woman comes barreling through the line and sets her items at my counter.)

Me: “Hello, ma’am, I’ll be happy to help you but these other customers have been waiting longer.”

Woman: *who I now notice reeks of urine* “THERE IS NO LINE! IT’S MY TURN!”

Next Customer: “Just let her go through. We can wait.”

Me: “Okay, do you have a rewards card with us?”

Woman: “A what? What are you asking me?”

(I hold up a card to show her what it looks like, and she nods and starts rummaging through her purse as I bag her two items and wait as patiently as I can while eyeing the large queue behind her. She finds it, and I scan the rewards card. She grabs her bag and tries to leave.)

Me: “Ma’am, I’m sorry but we’re not quite finished yet. I still need payment.”

Woman: “I JUST PAID YOU! What are you talking about?”

Me: “No, that was just our rewards card. I still need a payment card or cash for the items.”

Woman: “I don’t have a card! My husband has it!”

(At this point she just walks away, so I void off the sale and start helping the other customers. 10 minutes later however…)

Woman: “I got the card!”

Me: “Okay, great!” *rings items in again* “Go ahead and slide the card for debit, or insert the chip for credit.”

Woman: *stares* “What? What do you want me to do?”

Me: “Erm… is it debit or credit?”


Me: *trying not to laugh at this being too many choices* “Slide your card, and put in your PIN.”

Woman: “Why is it asking if I want cash? I don’t want cash! Why is it doing this?”

Me: “Just hit ‘no’ and you’ll be fine.”

Woman: *muttering*  “…too many choices…”

(The card got declined, which was fun to explain, and the best part was it turned out she had cash on her the whole time and ended up paying that way. What should have been a one minute transaction took nearly 20 minutes total overall, all while trying to politely ignore the overwhelming smell of urine. Who knew debit cards were so complicated?)

One Draw Closes, Another One Opens

, , , , , | Working | December 20, 2017

(I have just finished paying and am waiting on my change. The cashier closes the register, though, and says goodbye.)

Me: “My change?”

Cashier: “What?”

Me: “My change. You haven’t given it to me.”

Cashier: “Oops, sorry about that.”

(She doesn’t do anything.)

Me: “Could you give it to me, then, please?”

Cashier: “No, that’s not my problem.”

Me: “I think it is. You haven’t given me my money back. If you aren’t willing to fix it, could you call someone over?”

Cashier: “I can call my manager, but he will just tell you the same.”

(She calls him over and explains. The manager face-palms, opens the drawer, and gives me my change.)

Cashier: *blushing* “But you said when the drawer was closed it wasn’t my problem anymore!”

Manager: “No, I said it isn’t a problem if you need to open the drawer. You can either ask me or a head cashier.” *to me* “I am so sorry about this, miss. She’s new. Ha, the youth of today, eh?”

(I mock-laughed with him while giving a cashier a sympathetic look, and saying it really wasn’t that big of a deal. Honestly, though, I looked younger than her, so either she wasn’t too bright or she genuinely misunderstood. Either way, further instruction would have fixed the problem rather than humiliating her.)

Please Take 20% Off Your Attitude

, , , , | Right | December 20, 2017

(At my store, we’ve been giving out coupons for customers to come back between certain days to receive 20% off their purchase. It’s the day before the most recent coupon activates. I’m at the register.)

Me: “Hi, how are you? Did you find everything you were looking for?”

Customer: “I did! I was in here last week and got a coupon. I’d like to use it today.”

Me: “Sure, can I see it?” *she’s holding the recent bounce-back coupon that will activate the next day* “Oh, that’s the coupon that starts tomorrow, but that’s okay; let me check if your items are on sale anyway!”

Customer: “But I came in specially to use the coupon.”

Me: “I understand, and I’m really sorry”. *I scan her items, many of which are already on sale* “So, it looks like most of your purchase today wouldn’t fall under the coupon and you can keep it to use in the next couple weeks.”

Customer: “Maybe you could try to use the coupon.”

Me: “Sure, I’ll try.” *I ring it, but the register won’t accept it because it hasn’t been activated yet*

(At this point, there’s a fairly long line, so I call the only other employee on the floor over to help.)

Me: “My register can’t apply the coupon because it won’t be active until tomorrow. We can either go ahead with the purchase, or I can void it and hold the items for you until tomorrow, whichever you’d rather.”

Customer: “But I want my coupon! You just don’t want to give it to me, you fat, lazy brat!”

Me: “I…”

Coworker: *who is the manager on duty* “Ma’am, my associate has given you both the options available. She has also tried to ring your coupon which did not apply because our registers can’t accept it, not because she didn’t want to. I was going to have her honor it anyway, but since you decided to insult her instead, either purchase your items or let us hold them for you until tomorrow. You’re holding up the line.”

Customer: “Fine! Hold it for me until tomorrow, then!”

Me: “Sure, not a problem. Can I get a name to hold it under?”

(She gives me her name, then storms away.)

Coworker: “Happy Holidays!”

Bagging The Christmas Spirit  

, , , | Right | December 19, 2017

(I work for one of two large superstores which sell things like clothing, electronics, toys, etc. I work in the clothing department. Keep in mind, some of the brands are much more expensive than others, $1,500 vs $80 for a dress. For those brands, we always take extra care to fold the items well and wrap them carefully in tissue, but we always ask first, in case the customer is environmentally conscious and says no. This exchange was pretty typical for people who bought premium brands, but this one really sticks in my head.  The total has come to about $1,200 and I’ve folded her clothing neatly in two piles.)

Me: *smiling* “Would you like me to wrap these in tissue paper for you?”

Customer: *also smiling* “No, that’s fine. I’ll be wrapping them up for Christmas when I get home, anyway.”

Me: “No problem! Now, due to the Christmas rush, we only have two sizes of bag left. Would you like me to put them all in the large bag–” *holds up massive bag, usually used for large electronic items like computers* “–or slot them into a couple of these smaller ones?” *holds up smaller bags, roughly the size of an A4 piece of paper*

Customer: “Small is fine.”

(I carefully slide each of the piles into a bag. The bags are full, but the clothing isn’t bunched at all. In fact, in was a perfect fit, but more snug than I think customers are used to. I let her know I’ve placed her receipt in the bag and hand them to her with a smile, wishing her a lovely day.)

Customer: *staring at me like I’ve suddenly morphed into a giant cockroach* “What is this?”

Me: “Your clothing, ma’am?”

Customer: “I spend that much on clothing, and you just shove it in a bag!”

Me: ”I’m… sorry. Would you prefer it if I placed them in the larger bag?”

Customer: “No! I want two bags!”

Me: “I can use two large bags if you’d prefer?”

Customer: “No, it’s done now. I just want you to know how ridiculous it is that you’d stuff silk into a bag like that. You just… you crinkled it all. I’ll have to steam them! You didn’t even use tissue! I always get tissue!”

Me: “I’m so sorry, ma’am. I’ll repack them now for you.”

Customer: “No, you won’t! I wanted you to get it right the first time! You’ve ruined my day! I have no idea how you even got hired if you can’t do this. It’s not like it’s a hard job.”

Me: “I’m sor–”

(Customer storms off. Coworker leans over and slides me a piece of chocolate.)

Coworker: “Welcome to Christmas.”

Page 5/37First...34567...Last
« Previous
Next »