Peppered With Inaccuracies

, , , , | Right | February 13, 2019

(My sister and I both work at a 99-cent-only store and my sister is working the morning shift. She’s a cashier so she deals with a lot more customers than I do. The way that the register is set up allows the customers to see the prices pop up on the screen as the items are scanned. For produce you need to punch in a code and weigh the item or enter the quantity. For some of the items, we put four produce items in a bag — in this case bell peppers — and they sell for a dollar. Individual bell peppers are two for a dollar.)

Sister: *ringing up a lady, enters the code for the bagged peppers which comes up to a dollar*

Customer: “Wait, no, no. That should be two for a dollar.”

Sister: “Oh, I’m sorry, but only individual bell peppers are two for a dollar. Our pre-bagged produce is a dollar.”

Customer: “No! There’s a sign over the bell peppers that says two for 99 cents!”

Sister: *being as calm as possible despite how annoyed she was* “I’m sorry, but that’s only for individual bell peppers. All of our produce that is in these green mesh bags cost a dollar.”

(The customer, of course, keeps insisting that she is right and is demanding the “correct price.” My sister is just about ready to call for a manager but instead calls our produce lead over who then explains to the woman the EXACT same thing. I’m unsure of how it all ended but the woman that came after the woman who screamed at my sister for “being wrong” was just flabbergasted.)

Customer #2: “Jesus Christ.”

Sister: “Yep.”

The Earth Can Do Without These Grumpy Bags

, , , , , | Right | February 12, 2019

(Our bagless grocery chain recently had a promotion for Earth Day where corporate sent out coupons to be redeemed for one reusable bag. Since the bags cost the company money, the management didn’t want us handing them out without the redemption. However, since many customers were confused about the promotion and things got bungled with the coupon scanning, the cashiers ended up scanning a backup UPC for inventory purposes, offering a free bag as an option to anyone checking out with several items and only “making it rain” when we ran out of complimentary cardboard boxes. I am checking out a woman with a single item, skipping the spiel since there is a rush and it doesn’t seem necessary:)

Me: “And here is your receipt, have a nice day!”

Customer #1: *loudly and angrily* “AREN’T YOU SUPPOSED TO GIVE ME A BAG?!”

Me: “Uh… Sure, you can have a bag if you’d like one.”

Customer #1: “Well, you’re supposed to give me a free bag for Earth Day, aren’t you?!”

Me: *not wanting to hold up the line arguing over a 99-cent bag* “Sure, here you go. Have a nice day.”

(The woman glares at me and walks away. A younger woman comes up behind her in line, checking out two desserts, one marked down for quick sale.)

Customer #2: “Why are you ringing these up as different prices?”

Me: “They are different prices. One is at the regular sale price and one is reduced for quick sale.”

Customer #2: “But they’re exactly the same; why are they different prices?”

Me: “One is discounted for quick sale because it’s close to expiring, but the other one is dated to expire in mid-July.”

Customer #2: “That doesn’t even make sense. One shouldn’t be ringing up as more than the other when they’re exactly the same thing! Your system is whacked.”

Me: “It’s not the system; I’m manually reducing the price based on what it says on the sticker.”

Customer #2: “Well, can’t you just fix it on your computer so they’re not ringing up randomly?”

Me: “Sorry, but it’s not a mistake. One is discounted; the other one is regular price.”

Customer #2: *rolling her eyes* “Fine, then give me whichever one’s cheaper.”

Me: *handing her the single dessert* “All right, here you go.”

Customer #2: “I want a bag, too.”

(I give her the bag just to be rid of her, and continue ringing up customers.)

Customer #1: *storming back up and throwing another dessert on the register, with [Customer #2] following* “There were other discounted ones back there, you know.”

Me: “I’m not aware of what’s on the shelf; I just rang up the items she brought up.”

Customer #1: “You should know. You seem to have a real attitude problem. You could have let her get one, and we shouldn’t even have to ask for bags!”

Me: *ringing the item up and holding it out to her* “She can have it now. All that’s necessary is to bring what you want up to the register, and I’ll be happy to ring it up at the marked price.”

(Both stand there staring at me, each with their free bag with a single item inside.)

Customer #1: “Well, where’s the bag?!”

Me: “Don’t you… already have bags?”

Customer #1: “UH, HELLO?! You’re giving out free bags with each purchase for Earth Day?! We just bought something, so aren’t you supposed to give us another bag?”

Me: “Well, technically, it’s supposed to be one bag per coupon.” *reaching under the register and pulling out a coupon as an example*

Customer #1: *sputtering* “Well, you didn’t ask for a coupon when you gave us these bags!”

Me: *smiling* “No, I didn’t. I gave them to you, anyway, because you asked so nicely. But if you really need another free bag, you can have one.”

Customer #1: *snatching the bag and saying sarcastically* “Thanks a lot!”

Me: “You’re very welcome! Have a wonderful evening and enjoy your desserts!”

(They gave me dirty looks over their shoulders as they left.)

Does Not Register The Actual Register

, , , , , , | Right | February 11, 2019

(Our store has one place to queue and a row of fifteen tills. The cashier on the till pushes a button to call for the next customer, informing them of the till number ready for them. If it is busy, sometimes the customer can’t see the actual person standing at the till waiting to serve them, and to the more dim customers, this means that maybe the till itself or a ghost has called them and they ignore the call. I have pressed the button three times, and finally, the two women ignoring me make their way to my till. I greet them and they just glare at me, as if it’s my fault they are idiots. One of them is holding two items of clothing, which she puts down on the counter. I pick up one and scan it, fold it, and reach for the second. I am about to scan it.)

Customer #1: “We’re paying separately.”

Customer #2: *just glares at me*

(I asked if [Customer #1] required a bag, and they grumpily complained about not paying 5p, so I took that as a no. I processed the sale and repeated the process with the second customer, thanked them, and said goodbye. I didn’t get much as a mumble of thanks during either transaction, let alone as they walked off. Apparently, my job also requires me to be psychic!)

Everyone Wants The Betta Register

, , , , , , | Right | February 11, 2019

I work at a big chain pet store, and every week we do change outs for our betta fish, which are housed in cups as they cannot be housed in groups for obvious reasons.

Usually, the cashier on duty that day will be performing the water changes on up to 60 to 80 individual cups, which are stacked in a cart and taken out one by one, with the fish being put into new, fresher cups and given their food for the day in their new, clean homes. This usually entails two carts being set up at an unoccupied register, one for dirty fish and one for clean fish, and two massive buckets to hold the fresh and dirty water respectively. Not only are all of these things extremely hard to miss, but we’ve always made sure to block that particular register lane off, so it’s more obvious to people to bring their items to the open register lane — the one not covered in new cups, buckets, scrubbing supplies, and whatnot. This ensures that the cashier on duty can still perform check-outs and work on the fish when they’re not busy.

However, on multiple occasions, customers have looked directly at the empty register that has its light on, and then at the cluttered register that has fish containers on it and carts blocking it off, and assume that we want them to barge through the line and push everything currently on the occupied register off.

Whenever someone does this, they always look either annoyed or pleased with themselves, thinking that in some way I’ve “inconvenienced them” or that they’ve “helped me” by bringing their full carts to my blocked-off line, when it’s obvious I could move to the clear line and help them.

A-Dressing Your Concerns

, , , , , | Right | February 11, 2019

(I work as a cashier at a discount store. I’ve only been there for a few months and it’s the first job I’ve ever had, so I tend to be nervous when transactions don’t go smoothly. However, my more experienced coworkers have taught me a lot, and I always have help nearby, so that calms me a little. Until this instance, I’ve never had a customer yell at me.)

Customer: “I want to buy this dress. Why does one have a lower price than the other?”

(She has two of the exact same dress, but one has a clearance sticker. I ring it and immediately see the problem. The clearance sticker has been placed on the wrong dress. The dress she wants is $59.99, but the correct dress has been marked down to $29.99. This happens from time to time and is annoying, but most customers understand and just put the item back if they don’t want to pay the real price. Not this customer.)

Me: “I’m sorry, ma’am, but this dress isn’t on clearance. This sticker has been misplaced. It’s for a different dress.”

Customer: *now angry* “Well, why does it have the sticker?”

Me: “That’s not something I handle, so I wouldn’t know.”

Customer: “But you have to honor that price! It’s supposed to be on sale!”

(I realize this will go nowhere and ask my manager for help. I explain the problem, and he repeats what I have said.)

Manager: “Ma’am, I can give you a 10% discount on the dress you want, but I cannot mark it down to that price. It’s incorrect. We’re sorry, but we can’t do anything else.”

Customer: “But you have to honor it! You have to sell it for that price!”

Manager: “I can’t mark it down just because the sticker was misplaced. I’m sorry about the mistake, but a 10% discount is all I can do for you if you still want the dress.”

(She refuses his offer and proceeds to yell at both of us for the next five minutes. In the end, she leaves the dresses behind and says she is going to complain to our higher-ups. Later, I vent my frustration about the situation to our loss prevention worker, whose words I always take to heart because she saved me from getting into trouble once.)

Loss Prevention Worker: “It happens. I know it’s not fun to get yelled at, but it’s best to put it behind you. You saw it was incorrect, and you refused to sell it for a wrong price. Would you rather be yelled at, or you and your CSS get written up for the loss? Don’t worry about it. You’re learning well.”

(The second she said that, I was suddenly proud. I know retail is far from the most important work, but this being my first job, hearing I did right means a lot.)

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