Asking With A Hidden Meaning

, , , , | Right | April 25, 2019

(I am a cashier.)

Me: “Hi. Did you find everything you were looking for?”

Customer: “Why? Are you hiding something?”

Self-Check Your Surroundings Before You Self-Check Others

, , , , , , | Friendly | April 24, 2019

(I’m on a medication which, unfortunately, has some side effects like body pains and exhaustion. Most days are fine, but on this day the pain is in my back, making it difficult to walk around. When I’m done grabbing my groceries and head over to check out, there is only one lane open and there is a huge line. There are four self-checkout lanes, three of which have long lines; the fourth is empty so I walk over and start scanning my groceries.)

Rude Lady: *very passive-aggressive* “It’s not like we were waiting in line or anything.”

(This lady was in line at one of the other self-checkout lanes before I even got to the lane. If she wanted to check out, she could have. I’m already irritable and just want to get home and lie down, so I reply.)

Me: “Yes, you were and are still in line for that checkout line; I went to this empty one that no one was in. Maybe you should have been looking for an open lane instead of a reason to complain.”

(I’ve finished scanning my last item and am about to pay when the rude lady lines up behind me.)

Rude Lady: “Well, at least you didn’t take your time.”

(As soon as I’m out of the way putting my items in my cart, she starts scanning her items. Before I leave, I figure I can at least be a little helpful.)

Me: “By the way, since you have trouble noticing things, this is a card-payment-only lane.”

(She stopped scanning her items and looked at the sign I was pointing at. She then glared at me, grabbed her scanned items, and got back in line for one of the other lanes.)

If The Shoe Fits, Rip Off Its Tags

, , , , | Right | April 22, 2019

(A customer brings a bunch of things from clearance to my register, but hands me three pairs of shoes first. They’re the same brand, same sizes, and the same type of shoe, but different colors: a bright coral, an off-white, and a simple brown. The coral and white shoes are marked at $6.00 each on their boxes, but the brown shoes have no box nor a tag.)

Customer: *before I can say hello* “What are the prices for these shoes?”

(I take the time to examine them to make sure the box matches the shoe, since I’ve caught customers switching boxes to get a cheaper price, but sure enough, the shoes match the boxes and I ring them up.)

Me: “The coral and white shoes are $6 each. Let me check the brown ones—“

Customer: “They’re $6, right?”

Me: “I can’t say for sure; it doesn’t have a tag or a UPC.”

Customer: “But they’re the same shoes!”

Me: “I know, but they’re different colors, and they might be different prices.”

(I call my coworker from the shoe department over, and she examines the shoes.)

Coworker: “That’s weird… I could have sworn there was a tag on these shoes. I’ll go check if it maybe fell off in the clearance section—“

Customer: “It’s $6, right?”

Coworker: “I can’t say. I need to look for the price first.”

(I ring up all the customer’s things while we awkwardly wait. My coworker calls my manager to see if she can look it up at customer service, but since it’s been on clearance for a while we can’t find it anywhere.)

Me: *sighs* “Manager, can I just put the style code in and put it in for $6? They are the same shoe, just different colors.”

Manager: *a little hesitant, but she agrees* “Okay. We did the best we can do, but we’ll have to give it for that price since we can’t find the actual one.”

Customer: *gleeful* “$6?”

Me: “Yeah, since we can’t find the price tag. I’m so sorry for the wait.”

(I realize the customer is short a few bucks to take advantage of a sale, so I let her know, and she quickly leaves the register with her things still on my counter, unpurchased. It’s a slow day and there aren’t any customers, so I didn’t mind waiting a few minutes. My coworker in the shoe department takes the customer’s now empty cart to wheel it away when she stops and pulls something out. It’s the tag for those brown shoes, torn off and left at the bottom. It says it’s on clearance, but for $15.)

Coworker: “Uh, [Manager]?”

Manager: *sees the tag* “Ooh, that stinker!”

Coworker: *to me* “Did she buy the shoes already?”

Me: “No.”

Coworker: “You’re going to have to tell her that we can’t sell her the shoes for that price since we found the tag.” *shakes her head in disappointment* “She knew what she was doing.”

(The customer comes back, and sure enough, that gleeful smile falls when she realizes we found the torn-off tag at the bottom of her cart and we explain that it’s $15.)

Customer: “But they’re the same shoe!”

Manager: “Yes, but they’re different colors, so sometimes they’re different prices.”

Customer: *stares at the shoes forlornly, like she is giving up her firstborn child* “I don’t want them, then.”

(The stupid part in all this was that, had this lady been honest and asked if we could just honor the shoes for the cheaper price, we would have done it. But because she wanted to be sneaky and dishonest about it, she didn’t get it for that price. Lesson learned, hopefully.)

Listening Is Not His Number One Priority

, , , , | Right | April 18, 2019

(I’m working the front counter during the second half of my shift with one of my friends on the register next to me. The lunch rush is finally dying down, when this guy approaches.)

Old Man: “I’d like a number one meal.”

Coworker: “All right, a number one meal. What to drink?”

Old Man: “A number one.”

Coworker: “Yes, sir. A number one. What would you like to drink with that?”

Old Man: “A. Number. One. Meal.”

Coworker: “Yes, sir, but—“

Old Man: “A NUMBER O—“

Me: “SIR! He’s asking you what you’d like to drink!”

Old Man: “Oh. Um. Diet Coke.”

(He didn’t look embarrassed or anything. My coworker thanked me for interrupting the guy and getting him to finally listen.)

Well, Someone Here Should Be Embarrassed…

, , , , | Right | April 15, 2019

(We get people complaining all the time about the prices, which we have no control over. I am ringing an older couple through; they have a couple of items, including one of our more expensive combo ink packages. Their total comes to over $200. They are in the middle of paying when they ask this.)

Wife: “How much was the ink?”

Me: “$142.59.”

Wife: “That’s quite expensive.”

Me: *nodding* “Yeah, I know.”

Husband: “You should be embarrassed.”

Me: *surprised* “Excuse me?”

Husband: *repeats himself*

Me: “Unfortunately, we don’t set the prices.”

Husband: “You should be embarrassed for just having to tell us the price.”

(I didn’t know how to respond to that, so I just finished up the transaction. After they left I just kind of laughed with one of my coworkers about it. The only thing that’s embarrassing is that they couldn’t read the price tag on the shelf when they picked it up.)

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