Our Great Nation’s Education

, , , , , | Right | June 13, 2017

(I am cashiering as a customer approaches and places his various items on the counter. I scan each and get to the total.)

Me: “Your total is going to be $17.76.”

Customer: “Thanks.” *pull out credit card with US flags on it*

Me: “Ha! How cool; your card has US flags on it with your total.”

Customer: “Excuse me? What’s that mean…? I do swipe here, right?”

Me: “Uhm, yes, you do. I was just saying it was kind of a coincidence that your card has flags on it with your total being 17.76.”

Customer: “I’m sorry, I’m not getting your reference.” *slides card and confirms amount… receipt prints*

Me: “It’s just a year in US history. A lot happened on it.”

Customer: “Right, I never took advanced classes like that.”

The Phone Is On But Nobody’s Home

, , , , , , | Right | June 12, 2017

(A customer comes up to my till, places her items on the counter, and immediately takes out her phone.)

Me: “Who was helping you pick your items out today?”

(I work at a boutique that gives employees bonuses based on the sales they make. Thus, I need to know who was helping each customer so I can enter it into the register.)

Customer: *doesn’t react*

Me: *a little louder* “Was anyone helping you pick out your items today?”

Customer: “Huh? Oh, no, I didn’t even try them on. I’m in a big hurry.”

Me: “Okay, no problem.”

(I’m relatively new to the job, and still trying to get the hang of the cashiering process, but hearing that she’s in a hurry, I do my best to get her checked out quickly. However:)

Me: “May I have your phone number so you can get your membership discount?”

Customer: *no reaction, still looking at her phone*

Me: “Ma’am, what’s your phone number?”

Customer: “Hm? Oh, it’s [Number]”

(This continued for the entire rest of the transaction. She’d immediately go back to her phone after answering my questions, and she was so absorbed in whatever she was doing that I’d have to ask twice. Every. Single. Time. This effectively doubled the time she spent at the register. Pro tip: if you’re in a “big hurry,” maybe pay enough attention to the transaction that I can actually get you out quickly?)

Pen Them In For A Write-Up

, , , , | Working | June 9, 2017

(I am staying in England to help a friend, and decide to go grocery shopping, I have been to this particular store a few times, and have encountered little to no issues in the past. There is only one checkout line open, and the customer is deep in idle conversation with the cashier. Since my items are on the treadmill and I’m in no rush for the day, I wait until they are done. A couple of minutes later, the cashier begins scanning my items.)

Me: “Ma’am, I’ll need a bag for this.” *since the store charges for bags and it’s far too much to carry without*

Cashier: *is looking everywhere but my direction, quickly scanning*

Me: “Ma’am? I’ll need a bag.”

Cashier: *scowls and immediately tosses me a bag from under the counter*

(At this point I’m just wanting to pay for my items and go. She calls out the amount and I swipe my card. Since all stores I’ve been to, including this one, require a receipt to be signed for swiped cards and have pens on hand, I quickly bag my groceries and wait for the receipt.)

Cashier: “Sign this, please.” *tosses the receipt towards groceries, then immediately turns away*

Me: “I’m going to need a pen for this…”

Cashier: *turns and glares at me directly in the eye* “Well, that’s your problem now, isn’t it?”

Me: “No, lady, it’s your job to make sure the store doesn’t get in trouble with the bank.”

(She did finally toss over a pen, but made sure to act like it was an extreme effort to do so. I didn’t see her on future visits to the store, but I started carrying a pen and a bag just to avoid that problem again in the future.)

That Kind Of Thinking Is Out Of Line

, , , , | Right | June 8, 2017

(I am manning a self-checkout area with eight registers, three of which are down with mechanical problems. A line is forming six or seven people deep waiting to get into self-checkout. Meanwhile, several regular registers nearby are open, some of which have one or two customers, and some which are completely empty.)

Me: *announcing to the line* “Folks, self-checkout is a little backed up right now, but there are several other registers open that may be able to check you out faster.”

Customer: *fifth in line* “But they have lines!”

The Baggage Of Benjamin Button

, , , | Working | June 7, 2017

(My husband and I run into a fabric store to pick up replacement buttons. I grab a card with four buttons and head for the checkout. Along the way he grabs a small, sample size chocolate bar.)

Cashier: “Hi! How are you?”

Me: “Great thanks. You?”

Cashier: “Can’t complain. Just those two?” *grabs for a bag*

Me: “Yes. I don’t need a bag.”

(Until this point, all has seemed normal. Now she stops moving, turns towards me, and stares.)

Cashier: “NO BAG?”

Me: “No. I can just toss the buttons in my pocket and he’s going to eat the chocolate.”

Cashier: “So no bag. At all?”

Me: “No, it’s fine.”

(The cashier now slowly scans the buttons and chocolate. She slides them across the counter towards me, giving me a very confused look.)

Cashier: “That’s $2.77. And no bag.”

Me: “Thanks.” *hands her $3*

(My husband grabs the chocolate and starts eating. I slide the buttons in my pocket. Cashier counts change back to me and hands me the receipt. She is still staring at me like I’ve offended the button gods. As we are walking out the door, I hear her talking to the next customer.)

Cashier: “They bought buttons and she wouldn’t take a bag!”

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