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Trashy Customers

, , , | Right | September 3, 2021

I’m a cashier at a big box store that sells groceries. It’s evening and a grocery employee is currently out on the floor tossing out-of-date food into a rolling trash bin.

A customer comes up to my register with a package of steak that has been slightly marked down.

Customer: “I took this out of a trash can, but there is nothing wrong with it.”

Me: “Ma’am, I cannot sell you food you took out of a trash can. It’s not safe to consume if it was tossed in the garbage.”

Customer: “It’s fine.”

I talk to a supervisor a few feet away and explain the situation.

Supervisor: “Excuse me?”

Me: “Yeah.”

We both return to my register.

Supervisor: “Ma’am, we cannot sell you food that was thrown away for a reason. You could get sick and then we’d be liable.”

Customer: “Well, I take responsibility for whatever happens. I want that steak.”

Supervisor: “Ma’am, we will get you another steak and sell it to you for the same price as the one you found.”

Customer: “I don’t want another one. I want that steak.”

The supervisor confiscates and removes the steak. The customer pays for the rest of her items and leaves. Then, the supervisor calls the grocery employee over the radio.

Supervisor: “Please remove any trash cans remaining on the sales floor ASAP!”

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Needs A Glass Container For Her Extra Entitlement

, , , , , , | Right | September 2, 2021

For no apparent reason whatsoever, it is inexplicably the busiest day ever. There are crowds of people all throughout the store and long wait times to reach the checkouts. As usual, I’m looking after the self-serve machines. The line for the self-serves is by far the longest I’ve ever seen it, and I’ve been there a long time. I’m doing my best to keep things moving, but it’s pretty hectic.

A customer approaches me through the self-serve exit. She talks in a pleasant, conversational tone for this entire exchange, even the bits that aren’t pleasant nor conversational.

We currently have a promotion going on where spending money earns you special points which you can trade in for a glass container.

Customer: “Excuse me. I think I’ve earned enough points for one of your glass containers.”

Me: “May I see your receipt?”

She shows me her receipt, which indicates that she does indeed have enough points for a container.

Me: “The containers are just at the end of aisle one over there. If you want to grab one and line up, I can show you how to put it through. You just need the container and your rewards card.”

Even though they are free, the containers still need to be scanned through a register and then paid for with points, which are saved on customers’ rewards cards.

Customer: “Would you be able to go and get one and do it for me? I don’t want to have to line up in that line.”

Me: “Ah, not really sorry. It’s really busy here, as you can see. And I’m not really allowed to leave my post unattended. You can always come back next time and get it. It might be a bit quieter then. As long as you have your rewards card, you can get it any time.”

Customer: “I’m just worried you’ll have run out.”

Me: “I shouldn’t think that will happen. They’ve kept the containers pretty well stocked. I don’t think they’ve allowed them to run out since the promotion began.”

Customer: “Okay. What’s your name by the way?”

I point to my name tag.

Me: “[My Name].”

Customer: “Thank you, [My Name]. I’m going to report you for refusing to help a customer. This is bad customer service.”

Me: “If you feel you have to, go ahead. As I said, I unfortunately can’t leave the self-serve. You can try talking to them at the service desk. Maybe they can spare someone up there to go and help you.”

Customer: “No, it’s okay. I’ll just report you. Bye.”

Me: “Okay, have a good day.”

While I feel her threats were pretty empty, I almost hope she does complain about me. “A member of staff refused to abandon their post and their customers on a very busy day to do my shopping for me, and then they wouldn’t let me cut in line past all the other customers who’d been waiting for ages to get a register.” I’m sure that complaint would be taken very seriously.

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How Dare You Satisfactorily Answer My Questions!

, , , , , | Right | September 2, 2021

I used to work at a hole-in-the-wall retail computer repair shop in a not-so-good part of town. I’d frequently get customers who had outlandish requests and even more outlandish complaints.

I made sure to post printouts with info about all of our services on the wall next to the register in an attempt to ward off complaints and questions. This included prices, payment types accepted, etc.

Me: “Your total is $84.02.”

Customer: “What?! You said it would be $79!”

Me: “Yes, $79 with sales tax, which is $84.02.”

Customer: “Where does it say that there’s tax?!”

I indicated the prominent “plus tax” on the invoice.

Me: “It’s printed right here on the paper.”

Customer: “How was I supposed to know that there’s sales tax?!”

I pointed to the poster next to the register.

Me: “State sales tax info, right here. The number on the bottom is for the Connecticut General Assembly if you would like to complain.”

The customer could only grumble for the rest of the transaction. He didn’t expect me to have that info on-hand and displayed prominently!

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Don’t Judge A Book By Its Benefit

, , , , , , | Right | August 31, 2021

I’ve been cashiering at this place for a few years.

Customer #1: “I have EBT.”

Me: “Your total is [total]; you can swipe your card whenever.”

[Customer #1] pays and leaves.

Customer #2: “My tax dollars are paying for them to freeload.”

Me: “Oh, I wouldn’t say that. I work here full-time and I use food stamps.”

I looked at them calmly as I waited for them to pay. They avoided eye contact and finished the transaction as fast as humanly possible and skedaddled.

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You Could Give Them Cash To Read Signs And They Still Wouldn’t

, , , , , | Right | August 30, 2021

I’m still relatively new. At one of our self-checkouts, the bill acceptor isn’t working. Due to customers not paying attention, more and more signs have been added to the register saying, “Cards only, NO CASH,” with a sign on the acceptor which is slightly off to the side, the top of the screen, the bottom of the screen, and the countertop next to the scanner, in addition to the programmed message that explains this as well and makes you to press “Okay” before continuing. So there are five warnings in all.

Customer: “I didn’t know this thing didn’t take cash. I didn’t see the sign all the way over there. You should put the sign right there instead.”

She’s pointing right at the sign on the bottom of the screen.

Me: “Ma’am, there is. And up there and down there. And I saw you press ‘Okay’ on the screen that explained that it was card only when you started.”

She silently moved over to the next register with her purchase as I canceled the transaction on the first one and came to the realization that no amount of signs and warnings will ever be enough for some customers.

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