Not Quite “Feeling” Your Card

, , , , , | Right | July 30, 2020

I’m a customer waiting in line behind another customer that is about to pay at the register. This store requires ID when using any sort of credit or debit card, and the customer in front of me is attempting to pay using her mother’s debit card.

Employee: “I’m sorry, I can’t ring this up because this card is not under your name.”

Customer: “But it’s my mother’s card! She lets me use it all of the time!”

Employee: “Again, I’m sorry, but I still can’t do it. I can hold these items for you and your mother can come back in with you and purchase them. It’s company policy that I cannot charge a credit card without the cardholder present and with a valid ID.”

Customer: “This is f****** bulls***!”

She turns and looks at me like I should be agreeing with her.

Customer: “MY MOTHER ISN’T F****** HERE AND I NEED THESE CLOTHES RIGHT NOW!”

The girl continues to rant about what she’s doing or where she’s going for another few minutes and the employee is nearly in tears.

Me: “Why don’t you shut the f*** up and get out of here? You think she would rather stand here, listen to your abuse, and hold up everyone else in line because she doesn’t feel like charging you for your clothes?”

She stormed out.

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PIN-Headed, Part 12

, , , , , | Right | July 30, 2020

I am working at the checkout. I finish scanning a customer’s stuff.

Me: “Your total is £12.34.”

Customer: “Wow, that’s my PIN number!”

Pause.

Customer: “Oops.”

Related:
PIN-Headed, Part 11
PIN-Headed, Part 10
PIN-Headed, Part 9
PIN-Headed, Part 8
PIN-Headed, Part 7

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He’s Been A Major Problem Since He Was A Minor

, , , , , , | Right | July 29, 2020

I have not only been recently promoted into management, but I’ve also been moved to a bigger store during the current health crisis. This is my third week at my new store and my first shift not only working as a solo manager, but the closing manager, as well.

I’m a twenty-eight-year-old, five-foot-tall white woman with blonde and blue hair, tattoos, and piercings.

About an hour into the closing shift, I get an emergency call from a cashier while I’m doing paperwork. I quickly hurry over to see what the problem is.

Me: “Hi, I’m [My Name]. What’s going on here and how can I help?”

The customer is a younger white guy, somewhere in his early to mid-twenties.

Customer: “Yeah! I’ve been coming into the store for four years now, and I’ve always paid with credit, and it’s never asked for the last four digits of my card before!”

The customer jerks a finger to point at the next cashier, a white guy in his early twenties. During this time, my two opening cashiers have gotten off and are in line to make purchases of their own.

Customer:He checked me out last week and didn’t ask for my last four digits! I don’t trust her to ring me up!”

The cashier he’s pointing at is an African-American woman around my age. Up until this point, she’s been as polite as possible in retail, but at this she gets justifiably offended.

Cashier #1: “Sir, as I told you, the register won’t let me finish your sale without the last four digits of your card. If you’d like, you can come over here and verify for yourself.”

Customer: “I SAID I WANTED TO TALK TO THE MANAGER!”

The two cashiers who are off and the two who are working all point to me and speak in unison.

All: “She is the manager!”

The customer finally gives me the last four digits of his credit card, signs the PIN pad, and then storms off and rams himself halfway into the door on his way out.

Before I can say anything, [Cashier #1] pipes up.

Cashier #1: “I checked his ID; he was 22.”

Cashier #2: “I’ve never seen him before, either.”

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What A Sweet Gesture, Part 2

, , , , , , | Right | July 28, 2020

I’m working as a cashier in one of the speedy checkout lanes when a little girl, about seven or eight, walks up with a king-sized chocolate bar and cash to pay for it while her father hangs back and lets her do the transaction on her own.

Me: “That’s a lot of chocolate. You sure you can eat all this?”

Little Girl: “I’m going to share it!”

I pull the candy bar closer.

Me: “Oh, my gosh! Really? You’re going to share it with me?” 

The little girl has a shy smile and shakes her head.

Me: “Oh?”

I pretend to be disappointed.

Me: “You’re not? You mean, you’re just going to share it with your family?”

The little girl nods vigorously.

Me: “Oookay, here you go!”

I hand back the candy bar and change.

Me: “Have a nice day!”

Her father ended up coming back through my line with another of the same chocolate bar. I had a sneaky suspicion when I rang him up and, sure enough, after he paid for it, he gave it to me! I thanked him profusely and shared the chocolate with my coworkers. Working in retail isn’t always a great experience, but it’s people like that who make it easier.

Related:
What A Sweet Gesture


This story is included in our Feel-Good roundup for July 2020!

Read the next Feel-Good Story here!

Read the July 2020 Feel-Good roundup!

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One Is The Loneliest, Most Unhelpful Number

, , , , , , | Working | July 28, 2020

I am in a quiet, low-cost clothing store, walking the winding path made by impulse-item shelves to the registers, when a woman walks in the exit of the tills and plunks her stuff down in front of the man at the counter to do a return.

I stand, a bit annoyed, as another worker putters behind the long counter, seeming kind of bored, mainly holding up returned items and then laying them back down in the same spot, no note-making or other actions.

The return drags on and two other women come to line up behind me. After the three of us wait for about a minute, the woman behind the counter wanders to a till and says:

Salesperson: “I can help you here.”

Me: “Why couldn’t you help me a few minutes ago?”

Salesperson: “You were the only one in line.”

Me: “What? So?”

Salesperson: “They don’t like the line getting too long.”

Me: “So, you just left me standing there until more people came?”

Salesperson: “Well… you were the only one there.”

I walked out, leaving my basket on the counter.

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