If I Had A Dollar For Every Lie

, , , , | Right | June 16, 2017

(I work as a cashier at a non-profit thrift store. A customer comes up to my till full of what appears to be yarn and a few other crafting items.)

Customer: “This is all 50 and 25 cent stuff. Can I just tell you how many are 50 and how many are 25 so you don’t have to go through everything?”

Me: *a bit suspicious* “No, ma’am, I’ll need to go through it all. Just to be sure.

Customer: “But it’ll be so much faster this way.”

Me: “I insist, ma’am.”

(She argues for a little bit more but relents. Sure enough, the first layer of items are just balls of yarn priced 25 and 50 cents. But after that, there are a whole bunch of fabric bolts ranging from $1 to $2. As I’m going through her purchase, I’m politely mentioning the price of each item, as she just stares at me being completely silent. After she pays…)

Customer: “You should learn to be more trusting of others.”

Me: *stunned* “Umm… Thank you, ma’am. Have a wonderful day!”

Make That Your Uniform Response

, , , , | Right | June 16, 2017

(I’m working as a bagger today and am standing at the end of a belt when a customer walks up behind me and starts asking a question.)

Customer: “Excuse me, sir, could you hand me some extra bags?” *I turn to look at him as he steps in front of me* “Oh! I’m so sorry, ma’am!”

Me: *I smile and hand him a couple bags* “It’s all right.”

Customer: *very embarrassed and seeming unsure what to do with himself* “It’s just from the back… I like your hair.”

(I had a very unfortunate hair cut a couple months back and drastic measures had to be taken.)

Me: “It’s fine; don’t worry about.” *as he turns and walks away, inspiration hits me* “It’s called a uniform for a reason!”

Customer: “Yeah, it is!”

A Few Shades Of Grey Short

, , , , | Right | June 16, 2017

(An older lady customer with grey hair is being served by my coworker. I come within earshot just in time to witness this:)

Customer: *points to her head* “Just because there’s grey out here doesn’t mean there’s no more grey inside you know! I don’t appreciate being treated like I’m addled! I can think for myself, you know! My brain does still work!”

Coworker: *clearly taken aback* “Of course. I… I wasn’t trying to imply… I’m sorry, ma’am…”

(I’m wondering what the heck my coworker could possibly have said to set this woman off so badly, but she’s not done ranting yet… By this point my coworker has rung through the purchase: one book. We always ask if people want a bag when it’s a small purchase because a lot of people don’t; they’ll just carry it or put it in their own bag.)

Coworker: “So your total is [amount]. Would you like a bag for that?”

Customer: *looks incredulous* “Would I like a bag?! This is just ridiculous! I have NEVER had such horrible service in here! What is going on today?! Of COURSE I would like a bag! What ELSE am I supposed to do?!”

Coworker: “Well, some people have their own bags…”

Customer: *takes a big step back so we can clearly see all of her over the counter, and spreads her arms out wide in the air* “Do I LOOK like I have a bag?! Honestly! This is just ridiculous! I cannot BELIEVE the service in here today!”

Coworker: *handing over the now bagged book* “Here you go. Have a nice day, ma’am.”

Customer: “You, too.”

(Despite still sounding annoyed, she sounded sincere enough when she said “you, too”, which just made the whole thing even stranger. My coworker and I just looked at each other in disbelief as she left.)

Shopping For A Clue

, , , , | Right | June 15, 2017

(While at work on my register, an old man comes through my line.)

Me: “Do you have your [Store] card?”

Man: “A [Store] card? I don’t have anything. My wife died.”

Not Registering The Situation

, , , , , | Working | June 15, 2017

(My boss hired a new cashier who is absolutely horrible at his job. He ignores the requests of the female supervisors, shirks his duties, and spends most of his time in the electronics section playing games on the display tablets and laptops. As one of the store’s female supervisors, my attempts at getting this guy to actually do the job he is being paid for are more like pulling teeth. One day, I find the guy trying to assemble an office chair directly behind one of the only two registers we have in our little store.)

Me: “Hey, [Employee]? We need to use that register to ring people up, but we can’t get to it with all this stuff. [Other Employee] almost tripped over this box you left here, and I don’t want anyone getting hurt. Can you move to the end of the counter where there’s room for all this?”

Employee: “No, I’m building it here.”

Me: “There is a line forming. We need this second register, and we can’t use it with you here. You need to move. Right now.”

Employee: “No! I’m fine where I am!”

(Fed up, I poke my head into the store manager’s office where he’s taking a conference call.)

Me: “I hate to bother you, but [Employee] is ignoring me and he’s got a line backed up at the registers, and customers are starting to get angry!”

Manager: “What?!”

(He marches out, sees the giant mess of chair parts, packaging, and tools behind our register, the blocked walkway with this employee sitting on the floor right in the middle of it all, and the line of people. He wades through the mess and takes the partially built chair right from the employee’s hands.)

Manager: “[Employee], we don’t build chairs behind the register. Move your stuff over here or clock out and go home. I don’t have time to deal with this!”

(The employee griped and complained the entire time he had to do his work 10 feet away at the end of the counter, and I hopped onto the register and cleared up the line in no time. I’m still shocked at the lengths to which that guy — a grown, 30-something year old man — would go to try and assert his superiority over us female managers!)

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