It’s Not Easy, Avoiding Green

, , , , , , , , | Working | September 30, 2019

Cashier: “What’s that?” *picking up the artichoke I have picked out*

Me: “It’s an artichoke.”

Cashier: “Ew! I don’t like artichokes.”

Me: “Literally ten seconds ago you didn’t know what it was. How would you know you don’t like them?”

Cashier: “I…” *pauses to try to come up with a plausible excuse* “…I don’t like green food.”

(I didn’t comment further, but I was thinking, “You have issues with lettuce and lime jello?”)

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Tearing Down The Rounding Up

, , , , , | Right | September 30, 2019

(At the store chain I work for, we ask customers if they are interested in donating to local charities so that we can better help the people in our community. Considering the state of our local economy, people often don’t have much to spare so we completely understand if they say no. Some people, however, seem to think they need to justify their decision. One notable example comes from a middle-aged woman who had just come in for a few small things.)

Me: “Okaaay, your total is [amount]. Would you like to round up to help support [Local Charity]?”

Customer: “No, I won’t. Not after last time.”

Me: *confused* “Oh? I’m sorry. What happened?”

Customer: “Well, I was checking out at another one of your stores and I decided to let the man checking me out round up since it was only a few cents. But when I got home, I saw that he’d added $15 to my total. I was so mad.”

Me: *horrified* “That’s awful. I’m sorry you had to deal with that. I hope he was properly punished after you complained about him.”

Customer: “I didn’t complain.”

Me: “I’m sorry, what? Why not? What he did was wrong and it reflects badly on the company. You deserved to get your money back and he needs to be held accountable for his actions.”

Customer: *starts looking agitated* “I was just so mad I couldn’t bring myself to go back to that store. That’s why I come here now. Just to be safe, though, I have sworn off ever donating to your store’s charities.”

(What I say next, I realize I probably shouldn’t. But I just cannot follow her logic.)

Me: “So, you’ve vowed to never help others to spite a man who wronged you that will never know you are spiting him and will never have to suffer the consequences of his actions?”

Customer: *staring at me like a deer in the headlights* “I just feel it’s better to be safe than sorry.”

(After she left, I talked to one of my senior coworkers about the exchange and she said that the woman probably just didn’t want to donate and made up the whole thing to justify it. I can’t say for sure how real her claims are, though. I know there are employees out there that would no doubt take advantage of someone like that but if you catch them doing it, you have to call them out on it. Claiming to be “so mad” but doing nothing about it will not fix the problem and only leaves the bad employee to hurt someone else later. Also, there’s nothing wrong with not wanting to donate. Lots of people every day turn us down. But we do appreciate the people that do, since these charities do a lot of good. I dunno, there are just too many unanswered questions and the logic behind it doesn’t quite add up.)

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The Till Is Closed And So Is Her Brain

, , , , | Right | September 27, 2019

(I’m working on cash. We have four tills open and a fairly large line. In our store, we have a button to push that will call a customer over to our till when we’re ready for them.)

Coworker: “Okay, I’m going for my break.” *begins shutting down her till, which involves logging off, turning off the overhead number, and locking the sensor remover*

Customer: *walks up to coworker’s till*

Coworker: “Sorry, I’m just shutting down.”

Customer: “That’s fine.” *begins putting her stuff on the counter*

Coworker: *looks to me at the next till with a “Should I?” sort of expression*

Me: *mouths “no”* “Go on your break.”

Customer: *continues unloading*

Me: “Ma’am, sorry, but she’s actually leaving.”

Customer: *does not acknowledge me*

Me: “Okay…”

(I call up my next customer and gesture to my supervisor, on the till beside me, about the lady.)

Supervisor: *after finishing with her customer, walks to the till* “Ma’am, you’re going to need to come down here. No one is working here.”

(I couldn’t believe that the woman was seriously just going to stand there at an empty till. I almost wish we could have just left her the fifteen minutes until my coworker came back.)

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A Not-Nice Way To End The Conversation

, , , , , | Right | September 26, 2019

(As a college student in the 1970s, I work as a department store cashier. A woman comes to the register in a big hurry and with a big attitude. She begins to toss merchandise from her cart onto the counter. We have just started using electronic cash registers, but they aren’t very fast. In pre-barcode days, all the prices have to be entered on the keypad, and each entry has to process before another entry can be started. This woman keeps yelling at me to go faster and berating me for being so slow. As I have no bagger helping me, it is taking even longer. Impatiently, she starts flinging items into bags herself, which actually holds up even more, because while I am ringing up I also have to keep an eye on her to make sure she doesn’t bag items I haven’t rung up yet. Then, she grabs one of those cylindrical packages of imported cookies and as she flings it into the bag, it bounces, hits the floor, and rolls about six feet away. We both stare at it. She turns to me and shouts:)

Customer: “You go pick that up!”

Me: “I can’t. I’m not allowed to leave the register in the middle of a transaction.”

(After glaring at me, she stalks over to the cookies, picks them up, slams them into the bag, pays for her order, and marches to the door, where she turns and snaps:)

Customer: “I’ve been shopping at [Store] for fifteen years and you are the first not-nice cashier I’ve ever had!”

(I can’t help myself; I snap back:)

Me: “Well, I’ve been working here for only two months, and unfortunately, you are not the first not-nice customer I’ve ever had!”

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Can’t Help Those Who Won’t Help Themselves

, , , , , | Right | September 24, 2019

(It’s only been about two weeks since I’ve been hired as a cashier when the following ensues.)

Customer: *comes up to my register and sets a surge protector on the counter*

Me: “Hi. How are you today?”

Customer: “I’m good. How are you?”

Me: “Good!”

(I scan in the customer’s item.)

Customer: *looking at the screen*Excuse me?”

Me: “Yes?”

Customer: “That is not the correct price for that item!”

Me: “Oh, okay! If you’d like, I can go back and check for you. Sometimes the prices don’t change over in the computer when something goes on sale.”

Customer: “No, that’s not the price I saw it for.”

Me: “Well, if you want I can run back and check. What price did you see it for?”

Customer: “That’s not the price I saw.”

Me: “What price did you see it for? I might be able to change it in the computer for you.”

Customer: *still refusing to tell me the correct price* “No, it’s just… That’s not the price I saw it for.”

(By now, there’s a line forming behind my customer and she has been arguing with me for a good three minutes.)

Me: “What price did you see it for? I might be able to change it.”

Customer: “You know what? Your competitor across the street sells it, too, and I know I could get a cheaper price over there.”

Me: “Well, we also price-match, so I could look up their price right here on my computer and just give it to you for their price.”

Customer: “No, that’s okay. I think I’ll just go across the street and buy it. I know I could get it cheaper there.”

Me: “Ma’am, I can look up our competitor’s price right now and give you their price.”

Customer: “No, that’s okay. I’ll just go over there.” *leaves without the item*

(Later on, after the store closes, I walk back to restock the item that the customer decided not to buy from us. Sure enough, the price listed on the tag is SIGNIFICANTLY lower than the price it rang up for at the register.)

Me: *to myself* “You know, if she wanted me to change the price that badly, why did she sit there and complain, only to refuse to tell me the price of the item?”

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