Cash Back Coupon Attack

, , , , , | Right | May 7, 2018

(A cashier comes up to me at the service desk with a suspended order.)

Cashier: “I’m sorry. I talked to our coordinator about it, but I just can’t handle this anymore. The customer wants to get cash back on a coupon, and we can’t do that. I’m sorry.”

Customer: *furiously* “You know about that sale last week right? With the iPads? And how you got this coupon?”

(The customer waves the coupon around so I can hardly read it. I can make out that it was $135 off their next purchase. That means you have to make a purchase of over $135 in order to use it, since it does not give cash back.)

Me: “I’m sorry; I’m not familiar with that.”

Customer: *more angry* “What do you mean, you’re not?! How do you not know what sales are going on in your own store?!”

Me: “Ah, well… I guess there’s just so many that’d it’d be impossible to remember all of them.”

Customer: “Well! It never stated anywhere in the paper that you couldn’t get cash back on this coupon, so it’s very misleading!”

Me: “Unfortunately, you can’t get cash back on those kinds of coupons. You have to spend over $135 in order to use it.”

Customer: “That’s not fair! Ask your manager, then!”

Me: “Okay.” *calls manager* “So, I have a customer here who wants to get cash back for a $135-off coupon on a $38 transaction.”

Manager: “Yeah, we don’t do that. We’ve never done that. Tell them no.”

Me: “I’m sorry. My manager said that we cannot do that.”

Customer: “Get him up here! I need to speak with him!”

Me: “All right.”

(I call the manager back. While I’m calling him up, the woman mutters “bring it on”.

Me: “Hey, she wants to speak with you.”

Manager: “Okay, I’ll be right there.”

(The manager arrives.)

Customer: “Are you the manager?!”

Manager: “Yes, I am. Well, of this department.”

Customer: “You see, I want to use this on my order, but it won’t give me cash back, and that is very misleading, since it said nowhere in the paper that I couldn’t! You guys are just trying to scam me! I spend so much money here. I bet you don’t even make how much I spend here!”

Manager: “We have never given money back on a coupon.”

Customer: “That’s not true! I’ve done it before!”

Manager: “Ma’am, I’ve been here over 37 years. We have never given money back on a coupon. You have to spend over that in order to use it. That is just how it works.”

Customer: “Get me your manager! This is absolutely ridiculous! I’m going to tell all my friends about this. And they were loyal shoppers, too!”

(My manager calls up the store director in charge. He explains to her the situation, and she also refuses to let the woman get cash back.)

Manager: “She said that we cannot do that.”

Customer: “Get her up here! I want to talk to her personally!”

Manager: *calls her back again* “She said she’s going to be a few minutes, but she’ll be here.”

Customer: “Whatever. As long as I can talk to her.”

(A good five or more minutes pass until she is able to make it up front. I see the store director talking with my manager and coordinator off to the side before she confronts the woman.)

Customer: “Are you the store director?!”

Store Director: “Not the main one, but I’m in charge right now, yes.”

(The customer explains her situation again, shouting about how the store is trying to rip her off.)

Store Director: “I’m sorry, but we cannot do that. I can take down your name and number, and you can talk with the main store director on Monday.”

Customer: “No. I want this done now! I live in [City I’ve never even heard of]. And this is just too far of a drive!”

Store Director: “We cannot, nor have we ever before done cash back on a coupon.”

Customer: “This is just asinine! I need to pay for my stuff, then!”

(She was brought over to an empty lane, and the cashier began to re-ring her order. The woman pulled out her phone and began to record the cashier, the service desk, and the managers, while screaming and degrading the cashier. I ended up getting caught on her film so, I shot her the dirtiest look I could give. I called my manager to let him know that she was filming this, and he said that she most likely wouldn’t do anything with it. Later, he told me that he wished he’d known sooner so he could have flipped her off.)

Pokémon Go For It!

, , , | Right | May 6, 2018

(A man in his early 20s has come into the shop shortly before closing. He is clearly drunk, but he avoids the alcohol aisle and grabs a frozen pizza, some crisps, and a few bottles of pop. I check him out.)

Me: “That’s [total], please.”

Man: “D***. I only have £10.”

Me: “Sorry, but you’ll need to put something back.”

Man: “Um… I’ve got a tiny Pikachu in my pocket. If I give it to you, can I get everything for £10, instead?”

(The owner, who has been behind me the entire time, speaks up.)

Owner: “How tiny?”

(The man dug around in his pocket and produced the tiniest Pikachu I had ever seen in my life. The owner agreed to the deal, and that Pikachu now sits on the top of our register.)

You Can Just Keep On Flyer-ing

, , , , | Right | May 5, 2018

(A customer is trying to purchase a vinyl-to-CD converter; they retail at around $230, normally. They rarely go on sale.)

Customer: “When does your flyer end?”

Me: “Our new flyer just began today.”

Customer: “Oh, well, it was only $128 yesterday. Can I get it for that price?”

Me: “I’m sorry, ma’am, but that was the sale price from the flyer for last week that ended yesterday. This item isn’t on sale anymore.”

(I’m not even sure if the product was on sale in the first place.)

Customer: “Well, I thought your flyer ended today — that’s why I waited — so I should get it for that price.”

(Our flyers have ended on Wednesdays for several months now, and this woman is a regular in our store.)

Me: “I’m sorry, but I can’t give you the sale price. The sale is over on that product now.”

Customer: “I’d like to speak to your manager, then.”

(My manager was on the till right behind me, so I took the couple steps over to him and in a low voice explained what was going on. He told me to switch tills with him and went to help the customer. I heard him tell her the same things that I had just told her. Eventually, she decided to not take the item and left. My manager came back over to me to tell me what happened. Apparently, that was the third time that day alone she had tried to get the item for that price. She just kept going to different cashiers every time.)

To Coin An Old-Fashioned Phrase…

, , , , | Right | May 2, 2018

(I work at a medium-sized grocery store, according to Norwegian standards, and we’ve got a cash-handling system called CashGuard. The customer is supposed add coins themselves, while giving me the notes if they’re paying cash. A lot of people forget that they’re supposed to put the coins into the machine themselves and try to give them to me. I kindly say that they’re supposed to go into the machine.)

Me: “That’s [total].”

Old Lady: *tries to give me her coins*

Me: “They’re supposed to go in there.” *points at the coin machine*

Old Lady: “No, they’re not! You take them and say thank you, like they did in the good old times!” *throws coins at the counter and walks off*

Me: “…?”

The Checkout Has Totally Checked Out

, , , , , , | Working | May 1, 2018

(I put two items on the bench at my local supermarket. The young man at the cash register rings it up and asks me to put my card in the reader. At that point, I realised he’s only rung up one of the two items.)

Me: “Aren’t you going to ring up the cheese, too?”

Cashier: *stares vacantly*

Me: “You’ve only rung up the orange juice.”

Cashier: “Oh. Yeah… Thanks.” *cancels and re-does the transaction* “Oh, well… It’s Monday, eh?”

Me: “No, actually, it’s Tuesday.”

Cashier: “Really? Huh…” *stares*

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