Instructions Are Your Friends, Part 2

, , , | Right | March 25, 2008

Customer: *staring at the credit card machine* “I don’t know what to do. What does it want me to do?”

Me: “What does the screen say?”

Customer: “Press the green button.”

Me: “Then… well… maybe you should press that green button there.”

Customer: “Oh, okay.”

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The Da Vinci Code 3: Running Out Of Conspiracies

, , | Right | March 24, 2008

(The store’s power went out one day so we were using a pocket calculator to figure out totals and writing up paper receipts.)

Customer: “I’m not ready to pay yet, but can you tell me what I will owe?”

(I punch some numbers into the calculator, which returns 26.595.)

Me: “Your total will be $26.59.”

(When the customer comes back to pay, the power has just come back on and our computer system is up and running so I enter her purchase information.)

Me: “Okay, the total comes to $26.60.”

Customer: “You told me $26.59 before.”

Me: “Oh yeah, it’s because it was something like 26.595 and I just truncated the number instead of rounding it, but the computer rounds automatically.”

Customer: “I find it very interesting that it would round in favor of itself.”

Me: “Um, that’s just how rounding works. If it had been 26.594 it would have rounded down.”

Customer: “I just find it very interesting that the customer loses out on this.”

Me: “…”

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Why Honesty Is Not Always The Best Policy

, , , | Right | March 19, 2008

(Years ago I was working the closing shift at a local convenience store. It was late when a very elderly man came in and bought a six-pack of beer, cigarettes and condoms. After ringing up the sale…)

Me: “Have a good night, sir!”

Man: “Oh, I will. The missus is out of town!”

Me: *shocked and speechless*


This story is part of the Convenience Store roundup!

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Illogical Conclusions

, , , , | Right | March 19, 2008

(One day a man broke into our staff-only area and stole mine and my colleague’s purses and phones. This exchange took place about two minutes after I disturbed the burglar and he ran past me. I was in a bad state of shock.)

Customer: “What’s happened?”

Me: “Someone has just broken into upstairs and stolen our purses and mobiles.”

Customer: “Well, you know why that is don’t you? It’s because your prices are so high!”

Me: “Excuse me?”

Customer: “Well if your prices weren’t so high then people wouldn’t need to do that.”

Me: “I’m sorry… you believe that because you think our stock is expensive that it gave someone the right to steal my personal possessions?”

(The customer then looked around her and noticed the rest of the queue staring at her in disbelief.)

Customer: “Well it’s not that I think… I mean… some might say… I…”

(She stuttered incoherently for a while and then paid for her items in silence.)

Next Customer: “What a complete fool! Are you alright, dear?”


This story is part of the Wrong But Committed Customers roundup!

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Mission: Impossible, Part 2

, , | Right | March 16, 2008

(An elderly man comes into the store and buys two cigars, I place them in a bag and try to hand him his receipt.)

Elderly Man: “I don’t want that.”

Me: “Oh, okay. I’ll just throw it away for you.”

Elderly Man: “Don’t do that I need it!”

Me: “Here you are then.” *trying to hand it back*

Elderly Man: “What am I suppose to do with it?!”

Me: “You said that you needed it.”

Elderly Man: “I do! But where in the h*** am I supposed to put it!”

Me: “Your wallet or your pocket, maybe?”

Elderly Man: “It will get mixed up with everything else and I’ll have to dig it out and throw it away when I get home! I don’t want it!”

Me: “So you want me to throw it away for you?”

Elderly Man: “No, I need it to show my wife!”

Me: *confused* “Do you want it in your bag?”

Elderly Man: “Well that’s what it’s for, isn’t it–to carry things? What’s wrong with you trying to hand someone a receipt? Where the h*** would they put it?!”

(I placed his receipt in his bag and he left muttering about me. He became a regular after that, and never again did I hand him a receipt.)

Related:
Mission: Impossible

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