Driving Themselves Out Of The Store

, , , , | Right | October 5, 2017

(I’m the manager at a popular clothing store, and the only one working the register, as it is a very slow day. An elderly lady in a motorized wheelchair comes up to the counter and puts her items down on a section where there are no registers.)

Me: “Hi there! Are you ready to go?”

Customer: *fumbling around in her purse, not really paying attention*

Me: “If you’re ready, I’ll take you on this side here!” *picks up her items and puts them beside my register*

Customer: *still fumbling* “It’ll be much easier if you come to me.”

Me: *a bit confused because she is in a motorized wheelchair and it shouldn’t take more effort for her to drive the extremely short distance to where I am* “Oh, okay. How will you be paying? If it’s by cash, I can process the transaction over here with no problem, and hand you back your change; however, if it’s by card, unfortunately, I can’t do it as easily because our card terminals have cords and won’t reach that far.”

Customer: *finally stops fumbling in her purse as she pulls out her credit card and glares at me* “Then I don’t want this! I like to be waited on and greeted with a smile! You tell your boss that you just lost a customer!”

Me: *stunned* “I’m sorry. What can I do to fix this?”

(The customer turned around and drove away, mumbling incoherently. I remained stunned, and still wonder why she couldn’t just drive over to my register. It’s not like I could disconnect the card terminal and bring it to her.)

Unable To Register That Much Entitlement

, , , , , | Right | October 4, 2017

(In our store we have three tills, side-by-side, on a reasonably long desk. The regional manager doesn’t allow us to use the left-hand till for transactions, so we only use it to search inventory. We are mid-sale, and the queue for check-out is as long as the store, and a coworker and I are frantically working away. I am on the right-hand till, and my coworker is on the middle.)

Me: “Next, please!”

(The next customer in line approaches the left-hand till, despite the fact that it was no more effort to side-step right instead of left.)

Me: “Can I just get you to come to this till for me, please, sir?”

Customer: “No! You’ll come to me, because that’s service!”

(It’s a tight squeeze behind the counter, especially with random bits of product from returns, holds, and such lying around while we’re busy, but I edge behind my coworker and take the first item the customer is holding up. I return to my till, and scan it, before edging past again to take his other item he is brandishing in my face. Again, I go back to my till, scan the item, and squeeze back to the customer)

Me: “That totals [amount]. Do you have a loyalty card?”

Customer: “[Amount]?! How much was [first item]?”

(I sigh, and my coworker stifles a giggle. I push past again and check the amount. Having lost patience, I shout to the customer remaining at my till. He agrees and shows me his bank-card before sliding it in the scanner at the non-functioning till.)

Me: “Sir, I’m going to need you to use this one, please.”

Customer: “Why? What’s wrong with this one?”

Me: “It doesn’t work.”

(The customer’s face dropped, as if he had lost the victory he thought he had over me. He quietly paid and left.)

Their Understanding Fell Short

, , , , | Working | October 4, 2017

(My boss treats our office to some fun at a nearby arcade as a holiday treat. I manage to do really well, and the cashier at the prize desk scans my card to show I have quite a lot of tickets. I find a large stuffed dog that I want, well under the total tickets I have, but as I am 5’2”, it’s just out of my reach. I go back to the prize desk.)

Me: “Excuse me. I’ve decided on that dog over there—” *points at stuffed dog on high shelf* “—but I’m too short.”

Cashier: “Well, you can combine your ticket card with another, and maybe that will be enough.”

Me: “Huh?”

Cashier: “If you’re short, you can combine two cards and get more towards prizes.”

Me: “How will that get me the dog? I thought I had enough tickets.”

(Luckily, my boss overhears and realizes what I meant.)

Boss: “Here, [My Name]; I’ll get it for you.”

(He reaches up and grabs the stuffed dog off the shelf, bringing it over to me.)

Cashier: “Oh! You meant you couldn’t reach! Sorry about that.”

Me: “Eh, I’m used to it. Next time I’ll try to win a ladder.”

Never To Old To Be Toothless

, , , | Related | October 4, 2017

(The movie “How To Train Your Dragon” has come out, and my sister is obsessed with Toothless, the dragon. She loves anything to do with the character, and I often pick her up any memorabilia I can find. One day, I find these awesome action figures of Toothless. I immediately grab them, and they end up being the only thing I’m buying. I get in line behind the dad and his young son, when the following occurs:)

Cashier: *finishes scanning their items, reaches over divider, and grabs the Toothless toy* “Do you want this is the bag or does he want to play with it?”

(I realize she is talking to the dad and his son.)

Dad: “Uh, that’s not mine.”

Me: “Sorry, that’s mine.”

(The cashier looks between us, confused. She apparently thought I was the boy’s mother, even though I’m only in my 20s and haven’t been standing close to them at all. I’m not bothered by it at all, but she starts apologizing profusely.)

Me: “It’s no big deal; it’s an honest mistake. Especially since these toys would’ve been perfect for that little boy.”

Cashier: “I know; I love How To Train Your Dragon! Are these for a little nephew?”

Me: “Yes. Yes they are.”

(I didn’t have the heart to tell her they were for my 22-year-old sister.)

Groundhog Bag

, , , , , | Working | October 2, 2017

(I am at the checkout with my purchase.)

Cashier: “Do you want a carrier bag?”

Me: “Yes, please.”

(She spends a couple of minutes trying to fit the item into a carrier bag that is too small for it, before giving up and setting the item on the counter again. She pauses for a few seconds.)

Cashier: “Do you want a carrier bag?”

(I said no, as I wasn’t sure if we were about to repeat the entire sequence of events again!)

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