Because The Checkout Clerk Controls The Prices For The Whole Company

, , , , | Right | May 6, 2019

(I work in a cafe and this exchange happens at least weekly.)

Me: “That’ll be [price], then, please.”

Customer: “What?!”

(Cue back and forth where I explain to them that yes, the prices are the same as on the massive menu board directly above their head, and yes, you DO have to pay for your drinks… which are also listed on said menu board.)

Customer: “Well, I never! I’ve never heard of such prices! And you have to pay extra for [extra item], too?! This is outrageous!”

Me: *sick to my back teeth of hearing this* “I’m afraid I don’t have any control over the prices, sir. I can take some items off for you if you like?”

Customer: “Yes, I know it’s not up to you; there’s no need to get all defensive! It’s not you that I’m pissed off at!”

Me: *internally* “Funny, for someone who claims to know it’s not my fault, you sure enjoy yelling at me for something I have no control over.”

Check On The Line At The Checkout

, , , | | Right | May 6, 2019

(I am at a grocery checkout waiting behind a woman when a man joins her with some more items. I don’t mind, as it’s not a lot of stuff and I’m pretty easy going. Then, suddenly, an older woman appears.)

Woman: “Excuse me.”

Me: “Oh, sorry.”

(I allow her to cut in front because I assume she is the mother of one of the people in front. As I’m waiting for their stuff to go through I start to think:)

Me: “Hmm, that’s odd; they’re not acknowledging each other.”

(That’s when the woman proceeded to put down a divider, and it became apparent that she didn’t know the couple ahead. She had just butted in front and was clearly in a hurry, but she definitely could have asked. I would’ve been more than happy to move if she had asked, but instead, I passive-aggressively shared this story.)

Not All Nerds Are Made For Nerding Out

, , , , , | | Right | May 3, 2019

(I am a huge nerd and have no problem with nerdy jokes or behaviour! Three young men come to my line. They are more on the nerdy side of the spectrum, and therefore I am genuinely friendly to them. While ringing up the first gentleman, a colleague of mine rushes over to my register, interrupting me with some question, and runs away after getting an answer.)

Me: “Sorry about that. It seems quite a stressful evening for her. Your total is 6.34€, please.”

Nerd: “Oh, my God, I can read you know!” *to the others* “I mean, it’s not like that’s Sanskrit — though I even could read Sanskrit. It is just Latin numbers. I am not a dumb cashier; I can read Latin numbers, you know.”

Me: *a bit taken aback* “Arabic.”

Nerd: “What?”

Me: “Those are Arabic numbers… Just so you know next time, we are not using Latin numbers here… or anywhere, for that matter. It’s Arabic. Would you like to take the receipt with you?”

Nerd: “No, I don’t need that stupid receipt!”

(I proceed to ring up his mates, who are snickering about something. The last one of them takes the receipt, to which [Nerd] rages.)

Nerd: “At least you got your receipt! I wasn’t even asked if I need mine!”

(Luckily, his friends dragged him out of the store. It is a shame; I really thought they were nice people until that.)

Generously Accepted Your Solution

, , , , , , , | Right | May 2, 2019

I worked as a cashier in a “fast casual” restaurant a while ago, so I don’t remember the dialogue for this incident, which is unfortunate. Every so often, I’ll get customers who are friends and doing their utmost to pay for the other’s meal. Usually, this resolves with one of them insisting more than the other — or getting their form of payment faster — and the other one backing down. Not this time!

Two women had come up to my line, joking with each other and with me. When I told them the total, they started arguing about who was going to pay, racing to get to their wallets first. They good-naturedly took out their credit cards and waved them at me and tried to get me to pick. Laughing but also a bit scared to pick a favorite, I took both credit cards, put them behind my back, switched them around a bit, and asked my general manager to pick a hand, any hand. The winner cheered as I swiped her card, while the loser dejectedly took hers back. I had never seen anyone be that exuberantly generous, and it put me in a good mood for the rest of the day. Good thing I had learned some basic conflict management skills!

Might Need To Tighten Your Belt

, , , , , | | Right | May 2, 2019

(I’m working on a register. It’s been a slow day and as a result, there’s no one at my register. [Customer #1], an elderly woman with a trolley full of groceries, approaches my register. Seeing that there is no queue, she decides to push her trolley right up to my register and starts unloading her groceries at the front of the belt, rather than unloading them at the end of the belt and letting the belt carry them up to me. This is perfectly fine and not at all uncommon for customers to do when there’s no line. I begin ringing up her groceries and we start chatting. As we do, [Customer #2], an old man, pushes his trolley to the end of the belt and begins unloading his stuff, while [Customer #1] is still trying to unload her stuff at the front. Fairly quickly, [Customer #2]’s stuff begins encroaching on [Customer #1]’s stuff.)

Customer #1: “Excuse me. Sorry, I’m still unloading my stuff. Could you just wait a moment? Thanks.”

Customer #2: “Oh, yeah, sure.”

([Customer #2] just stands there for a second, before continuing to unload his groceries onto the belt as if nothing had happened.)

Customer #1: *pushing [Customer #2]’s stuff back a bit to clear more room for herself* “Um, excuse me. Could you just wait a moment? I need more room to finish unloading my stuff.”

Customer #2: “Huh? Oh, all right.”

([Customer #2] just continues to unload his groceries. Now [Customer #1] is getting really fed up. She stretches her arms across the belt and shoves all of [Customer #2]’s stuff back into his trolley.)

Customer #1: “WOULD YOU STOP ALREADY?!”

([Customer #2] suddenly shoots up as if he’s just woken up from a dream and is aware of his surroundings for the first time. He gets that look on his face that a four-year-old gets when they’ve been told off. He finally stops unloading his trolley, and waits for [Customer #1] to finish.)

Customer #1: “Some people.”

(I finished helping [Customer #1], and began serving [Customer #2], who never spoke and just awkwardly stared at the floor the whole time.)

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