You Get No Credit For Cheating

, , , , , | Right | February 28, 2019

(I manage a station for a national grocery chain. I am trying to process a lady’s credit card so she can buy some gas.)

Me: “I’m sorry, but your credit card had been declined.”

Woman: “That’s not right; there is over $50,000 in that account.”

Me: “I’m sorry, but the card has been declined. I ran it twice.”

Woman: “I demand that you stop pushing the decline button and approve my gas.”

Me: “I’m sorry, but you need to contact your bank to see why it declined your card.”


Me: “I’m sorry, there is nothing more I can do.”


Me: “I apologize for the inconvenience.”


(She stormed off and I never saw her again. A regular that knew the woman told me that she’d had her money cut off by her husband because she had been cheating on him.)

This Cashier Sure Likes To Wine

, , , , , | Working | February 27, 2019

(I’m a few months pregnant, and though my belly isn’t “almost bursting,” it’s pretty round and obvious. It’s worth noting that I am unmarried, and thus I have my parents’ last name. I’m in the grocery store with my father, and he decides to grab a nice bottle of wine for a dinner party that his boss is hosting. We walk up to the register together and I pay for my items, then wait at the end of the register, leaning on the cart. My father hands the bottle of wine to the cashier and produces an ID. The cashier checks it, and then turns to me.)

Cashier: *sternly* “I need your ID, too.”

Me: “What? Oh. It’s not for me.” *gestures to my belly*

Cashier: *sighs irritably* “I need to see your ID.”

Me: “Um, okay.” *pulling out my ID* “I’m not 21, though.”

Cashier: *turns to my father* “I can’t sell you this. Selling alcohol to anyone underage is against the law.”

Father: “My pregnant daughter isn’t purchasing it, though. I am. She has already paid for her stuff.”

Cashier: “Sir, I can’t sell this to you, because how do I know you’re not going to give it to her when you leave?”

Father: *sighs* “Okay.” *turns to me, quietly* “Why don’t you go wait in the car? I’ll see if I can go to customer service.”

(As he hands me the keys, the cashier interjects.)

Cashier: “I saw you guys walk in together! I’m not losing my job because some old guy wants to buy his—“ *air quotes* “—’daughter’ alcohol. Who spends this much on a bottle of wine if they’re not trying to show off and impress some chick half his age?”

(Angry, pregnant, and embarrassed, I’m struggling not to openly cry.)

Father: *to me, through clenched teeth* “I’ll take you home and come back another time, when there’s a manager to help sort this out.”

Cashier: “I still won’t be able to sell to you, since I know it’s for her!”

(My father rolled his eyes and we left. We were both livid, and once he’d calmed down, he contacted the district manager and received an apology. He stopped at a different store and got the wine. I haven’t seen that cashier since.)

Nuts About Coupons

, , , | Right | February 26, 2019

(I am ringing up a customer’s purchase: candy, and some cold medicine.)

Customer: “Oh, you didn’t scan this yet.” *offers me a coupon*

Me: *scans the coupon without looking, then glances at it* “Oh, this is for nuts. You didn’t get any, so the computer won’t take it off.”

Customer: “Then why is it showing up on your screen?”

Me: “The computer does that, but it says, ‘Pending Validation.’ Since you didn’t get the item, it won’t take it off.”

(I total the purchase and show her the red notification saying it won’t take the coupon.)

Customer: “But you can validate it, can’t you?”

Me: “No, sorry, I can’t. The computer won’t let me.”

Customer: “But I got nuts, look!” *shows me a bag of peanut M&Ms* “Nuts!”

Me: “…”

Customer: “Where is your manager?”

Not The Hoopiest Of Froods

, , , , | Right | February 26, 2019

(I work in the pharmacy department of a large national retailer. It is important to note that there are a couple of registers at the pharmacy counter, which are usually only used by customers who are picking up medications, but can be used to check out customers with non-pharmacy related products, as well. A customer approaches me with a single bath towel in his hand.)

Customer: “I need to cash out.”

Me: “Certainly. They can help you at the pharmacy counter.”

Customer: “No, I want to cash out!”

Me: “Of course, sir. The cashiers in the pharmacy can certainly help you; you don’t need to be picking up a prescription to use the registers.”

Customer: *starting to act very agitated* “No! I just want to cash out!”

Me: *wondering if I’m misunderstanding what he’s saying* “Um, are you asking where to pay for your towel?”

Customer: *clearly upset now* “I just want to get this towel and take it home so that I can use it to dry off after my shower!”

(I am more than a little worried because this conversation doesn’t seem normal.)

Me: “Okay, either you can pay for the towel at the pharmacy registers, or I can show you where the front registers are. You are welcome to check out at either location.”

Customer: “Clearly you’re having a bad day! Fine! I’m just going to go. I’m having a bad day, too!”

(I was completely confused about what had just happened, and then the pharmacist, who must have seen at least the last part of the exchange, called me to the pharmacy. I was sure I was in trouble, but she explained that she actually knew him and that he was suffering from a form of dementia. He had come shopping with his aide, but at some point, they had gotten separated. In the end, I was able to find her and reunite them. A happy ending, although I don’t know if he ever got his towel or not. I hope so, because a towel is just about the most massively useful thing a traveler can have.)

Cashier Cons Customer Into Canine Coupon

, , , , , , | Working | February 25, 2019

(After searching for months, I finally find the perfect puppy. I drive two hours one way to pick up my precious new friend and stop at a local pet store on the way home to get everything I need. The floor staff fawn over her, helping me load up on food and toys and all kinds of goodies. When I get to the cash register, however, things change.)

Cashier: “Hi! Did you find everything you were looking for?”

Me: “I did!”

Cashier: “Excellent. Oh! New puppy! How cute! Did anyone tell you about our coupon booklets?”

Me: “No, what’s that?”

Cashier: *handing me a laminated list of coupons* “Oh, they’re these little books of coupons we offer to new pet parents. You get money off all the things you need for your new friend — $15 off food, $15 off training, a free bath — it’s a ridiculous amount of savings. Like $300, plus you get more coupons when you use the ones in here. You can also start saving today; I see at least $50 in savings in your cart.”

Me: “Okay, sure!”

Cashier: “Great!” *scans book* Let’s get saving!”

Me: “Wait. Why are you charging me $19.99 for a book of coupons?”

Cashier: “That’s the price of the book.”

Me: “I have to pay for coupons?”

Cashier: “I know it seems silly, but there is a charge.” *shrugs*

Me: “I’m not paying for coupons.”

Cashier: “Okay.” *voids coupon book*

Me: “I can’t believe you just tried to scam me like that.”

Cashier: “I wasn’t trying to scam you. I offered you a product, and you said yes.”

Me: “Get your manager.”

(Awkward silent waiting.)

Manager: “Hi there. How can I help you?”

Me: “Why am I paying for coupons? That’s ridiculous.”

Manager: “We do have to charge for the book, but you save a lot more than the price of the book. It’s like those big books some organizations sell for fundraisers, you know?”

Me: “But why am I paying for coupons?”

Manager: “We used to give them away, and then corporate changed the policy. If you brought your adoption paperwork, I can ‘make’ a coupon to even out the price.”

Me: “Adoption papers? I didn’t get any papers.”

Manager: “When you adopt a dog from a shelter or rescue—“

Me: “I didn’t adopt her. I bought her from a reputable breeder in [Town]. I have her vaccination paperwork.”

Manager: “Oh. No, sorry. I can’t do anything with that.”

Me: “Okay, then. Thank you for nothing. You can void this transaction and I’ll be taking my business elsewhere.”

(I understand companies need to make money to stay afloat, but I refuse to pay to save money. I left a review on their Facebook page and contacted customer service, but they never responded. I didn’t realize people were so snobby about where dogs come from.)

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