Contactless Isn’t THAT Powerful!

, , , , | Right | December 2, 2018

(I’m still quite new to my job, and I’m working one of my first solo shifts when the following happens. Our till system uses both a mouse and a touchscreen, and sometimes they can be a little over-sensitive, which makes it not uncommon for us to bring up the wrong menu when using them. I’ve been there long enough to know about this, and to watch out for it whenever I’m serving. Our card payment system isn’t contactless, and customers have to physically enter their card and PIN number for anything to be processed. A woman comes up to my till with a single item. I say hi and go to scan it when the till prints out a receipt for the last transaction. I’m a little surprised by this, which must show on my face, but I quickly realise that I’ve simply left the cursor over the “print receipt” button, move the mouse, and put the old receipt in the bin.)

Customer: “What was that? What’s happened?”

Me: “The till just printed out a duplicate receipt for the last transaction; nothing to worry about.”

Customer: “Have I been charged for their stuff?”

Me: “No, not at all. It was just a copy receipt.”

Customer: “Are you sure, though?”

Me: “Positive. It didn’t bring their items up on my screen; it was just a copy of their receipt. Besides, the card machine isn’t ready for payment, your card was nowhere near it, you’ve not entered your PIN or any other details, and you’ve not handed me any money; there’s no way to charge you.”

Customer: “Are you sure? I don’t want to be charged for someone else’s things!”

Me: “Definitely. There’s absolutely no way for that to happen.”

(She still looks dubious, but there’s nothing more I can say, so I scan her item and tell her the total.)

Customer: “Are you sure I’ve not been charged?”

Me: “Yes, 100% certain. The total is [price], the same as is on [item], and you can see it up there on the till’s customer display.”

(She finally pulled out her card — which had been in her bag up to this point — and paid. I finished the transaction and handed her her item as she scrutinised her receipt, which, of course, only had one item on it. On her way out, she turned to her husband and said, “I need to keep an eye on that card; I think I’ve been charged for someone else’s stuff.”)

What’s The Deal?

, , , , , | Right | December 1, 2018

(As with most retail jobs, I have a few questions I have to ask each customer as I’m cashing them out. Some variation of this happens a few times per day.)

Me: “So, with your purchase today, you can get any of—”

Customer: *cutting me off* “I don’t want any; just let me pay.”

Me: “Okay but—”

Customer: “Just let me pay!” *forcibly inserts chip card into reader before it’s active*

Me: *cashes them out*

Customer: “Wait, what’s this $4.98 thing?”

Me: “It’s our purchase with purchase. With a purchase, you can get these items for $4.98 instead of their original listed prices.”

Customer: “Why didn’t you tell me about that?”

Me: “You said you weren’t interested.”

Customer: “Well, can I still get the deal?”

(Ah, yes, thank you for ignorantly dragging down my units per transaction and average sale amount, while also destroying percentage stats for every employee working that day and slowing down the line-up. I really want to do you a favour right now.)

If You Hate The Use Of Red In Halloween Just Wait Until It Hits Christmas

, , , , | Right | November 30, 2018

(I’m ringing up a customer. My store uses a lot of glitter.)

Customer: “Do you have sanitary wipes? You should wipe the blood off the PIN pad.”

(Surprised and concerned, I look over to check the touch screen of the pad.)

Me: “Ma’am, that’s just glitter; nothing to worry about!”

Customer: “Well, it’s red and it looks like blood.”

Me: “It’s just a little red glitter, just that time of year. It’s perfectly all right.”

Customer: “Red glitter, what do they think of?”

(The customer paid and went on her merry way.)

Hoping It’s Suddenly Un-Declined

, , , , | Right | November 30, 2018

(I ring up a customer’s items and tell him that the total is $7.78. The customer proceeds to swipe his debit card and enter the PIN. The card is declined.)

Me: “Your card was declined, sir.”

Customer: “Let me try again.” *swipes the same card and enters PIN*

Me: “It was declined, sir.”

Customer: “One more time. Third time’s a charm, right?”

(He once again swipes the card and enters the PIN… Surprise! Declined again.)

Me: “It has been declined.”

Customer: “I don’t know what the problem is. Did I enter the wrong PIN number?”

Me: “No, sir. It would tell me if the PIN was incorrect. You’ll have to take it up with your bank. I have a line now.”

(The customer leaves and one of my regulars comes up next.)

Regular: “Did he think it would suddenly not decline if he tried it enough?”

Stuck In Holding Pattern Of Perpetual Resigned Despair

, , , | Right | November 30, 2018

(I work for a very popular bookstore, and our checkout lines get REALLY long during the holidays. People that don’t want to stand in line at our main register will come to our smaller register next to the mall entrance, though that eventually develops a line, too. However, the mall entrance registers don’t have everything the main registers do:)

Woman: “I have a book on hold I need to pick up.”

Me: “I’m sorry, holds are kept at the main register near the—”

(The woman visibly deflates.)

Woman: *whining in resigned despair* “Oh, don’t tell me that…”

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