Shopping For A Clue

, , , , | Right | June 15, 2017

(While at work on my register, an old man comes through my line.)

Me: “Do you have your [Store] card?”

Man: “A [Store] card? I don’t have anything. My wife died.”

Not Registering The Situation

, , , , , | Working | June 15, 2017

(My boss hired a new cashier who is absolutely horrible at his job. He ignores the requests of the female supervisors, shirks his duties, and spends most of his time in the electronics section playing games on the display tablets and laptops. As one of the store’s female supervisors, my attempts at getting this guy to actually do the job he is being paid for are more like pulling teeth. One day, I find the guy trying to assemble an office chair directly behind one of the only two registers we have in our little store.)

Me: “Hey, [Employee]? We need to use that register to ring people up, but we can’t get to it with all this stuff. [Other Employee] almost tripped over this box you left here, and I don’t want anyone getting hurt. Can you move to the end of the counter where there’s room for all this?”

Employee: “No, I’m building it here.”

Me: “There is a line forming. We need this second register, and we can’t use it with you here. You need to move. Right now.”

Employee: “No! I’m fine where I am!”

(Fed up, I poke my head into the store manager’s office where he’s taking a conference call.)

Me: “I hate to bother you, but [Employee] is ignoring me and he’s got a line backed up at the registers, and customers are starting to get angry!”

Manager: “What?!”

(He marches out, sees the giant mess of chair parts, packaging, and tools behind our register, the blocked walkway with this employee sitting on the floor right in the middle of it all, and the line of people. He wades through the mess and takes the partially built chair right from the employee’s hands.)

Manager: “[Employee], we don’t build chairs behind the register. Move your stuff over here or clock out and go home. I don’t have time to deal with this!”

(The employee griped and complained the entire time he had to do his work 10 feet away at the end of the counter, and I hopped onto the register and cleared up the line in no time. I’m still shocked at the lengths to which that guy — a grown, 30-something year old man — would go to try and assert his superiority over us female managers!)

Bad Jokes Have A Cost

, , , , | Right | June 15, 2017

(I’m in line behind a customer who’s purchasing around $50 worth of stuff. He hands over a $50 bill to the cashier.)

Customer: “It’s all right; I just printed it this morning.”

(The cashier pauses as the customer smirks. She then picks up her counterfeit pen, and the smirk vanishes from the customer’s face as she draws a line across the bill which promptly turns black. There is a moment of silence as both of them stare at it.)

Cashier: “Yes, sir, it appears you did. Or someone did, at least. Do you possibly have another form of payment?”

(The customer started stammering excuses that he got the bill from another store, he had no idea it was fake, this was an outrage, etc. as he hands over his card and completes the transaction. Afterwards the cashier sends the now red-faced customer to the service desk to see if they can help him out in some manner. Probably not the most exciting story, but it’s the first time I’ve seen that old joke end with a new twist.)

Can’t Refund The Police’s Time

, , , , | Right | June 14, 2017

(A customer is making a scene at the customer service counter. He wants a refund on a phone we don’t stock and has a receipt from another store with a name that sounds similar to ours but isn’t quite the same. I’ve had to call my manager over to explain we can’t refund products that weren’t purchased from us but this guy refuses to budge.)

Customer: “Listen, buddy, you are going to give me back the money I paid for this piece of s**** or I am going to dial the police right now and see how you like having to deal with them!”

Manager: “If you do that they’ll tell you they can’t do much. I’ve already explained, and my employee has already explained, that you didn’t purchase this from us so we can’t refund you for it.”

(The customer proceeds to pull out his phone and makes a show of dialing the police.)

Customer: “Yeah this is [Customer] at [Store] at [Address]… I need some boys in blue to come down and settle a dispute the s*** these employees are giving me! No… no, they aren’t armed… No, I’m not in any danger… Look, just send the d*** police, okay?! Thank you!”

(He turns and smiles smugly at us.)

Customer: “You two are in trouble now!”

Manager: “In that case, sir, please can you step aside so we can assist the customers behind you while we wait?”

(The customer does so but keeps smirking at us. Several minutes pass and he starts looking more unsure.)

Customer: “Well?”

Manager: “Well what?”

Customer: “Aren’t you going to try to get me to call off the cops?”

Manager: “Sir, I already told you they aren’t going to be able to do anything. Upholding our return policy is not a crime so all that’s going to happen is they’re going to come here, possibly take a statement, and tell you there’s nothing more to be done.”

(The customer’s smile slowly melts away.)

Customer: “You’re serious? You’re not going to do anything to stop the cops from getting involved?”

Manager: “I don’t know how else to say this, sir. You want to return something you didn’t buy here; we can’t do that because, as stated, you didn’t buy it here. If the only way you will believe me is if the police tell it to you then so be it.”

(The customer is now looking pale.)

Customer: “You… you a**-hole! I have unpaid tickets! I can’t talk to the police!”

(The customer bolted out of the store and quickly drove like a madman out of our parking lot. Several minutes later the police actually did turn up and confirmed the guy’s description and car matched that of a driver they’ve had to pull over multiple times for dangerous driving and who owed a fair amount.)

Short Changing Their Tune

, , , , , | Right | June 13, 2017

(I’m about 17 at the time and cashiering on a particularly busy Saturday morning. A customer walks up to my register and tosses a pack of gum on the belt.)

Customer: “Just this, please.”

Me: “Sure! Your total will be $1.”

(He hands me a $5, I hand him his change and gum. He just stands there, staring at me…)

Me: “Is there something else I can help you with today?”

Customer: “I gave you a $50.”

Me: “Actually, you gave me a $5. Minus the $1 for gum, your change is $4.”

Customer: “No, I gave you a $50! You short-changed me! Open up your register right now and give me the rest of my change!”

Me: “Let me grab a manager. They’re the only ones who can open my register in between transactions.”

(This is not exactly true, but I suspect something fishy and I want a manager to take a look. I flag down my direct supervisor, who does not like me all that much.)

Manager: “What seems to be the problem?”

Customer: “I gave her a $50 for this gum and she only gave me $4 in change! I demand you open the register and give me the rest of my money!”

Me: *quietly, to the manager* “He gave me a five.”

Manager: *nods* “I’m really sorry about this, sir. What I’m going to do is take her drawer to the back and count it. That way, we can give you the right amount of change back. It should just be a few minutes while we take care of this.”

Customer: *nervously* “WHAT?! No, no. You really don’t have to do that. I’m fine without my change, honest. I don’t need it that badly.”

Manager: “Sir, I heard you shouting from across the store. Obviously this is important to you and we want to make sure our customers get the correct amount of money back. Right, [My Name]?”

Me: *not entirely sure what she is getting at* “Of course…?”

(The manager pops my drawer out of the register and carries it to the back. The customer starts pacing back and forth, muttering under his breath about how unnecessary it all is, etc. while fumbling through his wallet. Ten minutes later, my supervisor walks back out and puts my drawer in the register.)

Manager: “I had two people count her drawer and it balanced both times. As a result—”

Customer: “No, it’s ok. I actually found the $50 in my wallet. I did give you a $5. Isn’t that funny?” *laughs nervously and runs out of the store*

Manager: “Well, that was obviously a short change artist. Good job, [My Name].” *walks away*

(I was stunned, not by the customer, but by the fact that this particular manager acknowledged that I’d done a good job!)

Page 3/1512345...Last