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With That Attitude, It’s Not Just Your Card Being Declined

, , , | Right | September 9, 2021

We have recently hired someone new, and our manager is helping them out. We have a drive-thru, and while I am restocking the supplies, my manager and the new employee are dealing with the drive-thru.

A customer comes through with what he claims is a debit card with a lot of money on it, but when we charge him, the card declines.

New Hire: “I’m sorry, sir, but it looks like your card declined.”

Customer: “What? Try again.”

New Hire: “Okay.”

The new hire tries again, but the card still declines.

New Hire: “I’m sorry, sir, the card still declined.”

Customer: “That is impossible! I just used it at the store over there!”

There are a lot of other fast food places in our area.

Manager: “We’ll try again on our other machine.”

The two try again, and it fails… again.

Manager: “I’m sorry, but the card keeps declining.”

As the manager hands the card back to the customer, he starts cursing them out.

Customer: “HOW THE F*** IS IT DECLINING?! YOU’RE F****** WITH ME! THIS CARD HAS $10,000 ON IT!”

The manager decides she has had enough, and eventually, she gives him a look.

Manager: “It’s your own d*** card. You deal with it.”

Then, she shut the drive-thru window.

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A Store Is A Store Is A Store

, , , | Right | September 8, 2021

I work in the electric department, so I pretty much sell everything from PVC glands to solar systems. We have another major retailer in my country that sells food items in bulk that we aren’t associated with in any way; the only thing we do have in common is the fact that we both offer membership cards.

A young client comes in trying to purchase solar panels.

Me: “Do you have an account with us?”

Customer: “Yes, it’s [account number].”

I can’t find the account with the number he has provided. He then presents me with identification documents.

Customer: “This is my mother; I’m shopping for her on her account.”

Me: “I’m afraid you don’t have the right documentation to purchase on her behalf.”

He gets slightly annoyed with the fact that I refuse to even look for the account until he returns with his mother or the documents. A while later, both return, clearly irritated with the inconvenience. I inquire about the details of her account when she presents me with the above-mentioned retailer’s store card.

Me: *Calmly* “Sorry, ma’am, but I won’t be able to assist you as we don’t associate with [Other Retailer].”

Customer’s Mother: “WHY NOT?!”

At first, I think she’s joking, but then she explains:

Customer’s Mother: “I’ll just pay them and you’ll receive your payment from them!”

I tried my absolute best not to cry out of frustration after four separate attempts trying to explain that that’s just not how stores work.

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Sale Fail, Part 8

, , , | Right | September 8, 2021

I’m serving customers on the till.

Me: “This product is buy one, get one free if you want to grab another.”

The customer gets another and I scan it.

Me: “That’ll be £3.50, please.”

Customer: “Oh, I don’t want that extra one, then, take it off.”

Me: “But your total will still be the same.”

Customer: “…”

I remove the free item.

Me: “That’s £3.50, cash or card?”

The customer paid and left, and I was left wondering what had just happened!

Related:
Sale Fail, Part 7
Sale Fail, Part 6
Sale Fail, Part 5
Sale Fail, Part 4
Sale Fail, Part 3

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Let Me Tell You Where You Can Shove It

, , , | Right | September 7, 2021

I work as a cashier at a food shop where you order and pay at the counter and then wait outside for your food. We have the customers insert their own cards in the card reader, but they don’t always see the correct slot, meaning they usually try putting the chip in where you’re supposed to swipe instead of the actual chip reader. Most of the time, this doesn’t cause any issues when I point it out; the customer will just laugh and put their card in the right slot.

Me: “Oh! It’s actually gonna be this slot.”

I point at the slot with my finger right above it.

Customer: “What?!”

He sets the card on top of the reader. I keep trying to show him where to actually put his card and his daughter even tries helping out. He cannot figure it out. He even turns his card to the side as if to swipe but instead of swiping, he tries inserting it just like that.

Eventually, I just ask for his card, insert it myself, and then hand it back.

Customer: “That’s where I had it the first time.”

Because I’ve worked in customer service for six years, I just smiled and finished the transaction without saying anything, but oh, my god, our readers scan the cards so fast, I know you didn’t have your card there to begin with.

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Great Babbling Babblu!

, , , , | Right | CREDIT: Cintanyervadasz | September 7, 2021

I was a university student working in a liquor store. We had many tourists come to buy Scotch of all types and prices.

One evening, an entourage of older tourists dropped in. One of them started yelling at us.

Customer: “Babblu! I need Babblu!”

There is no whisky named Babblu; however, we’re used to this, so my colleague and I showed the gentleman our selection of Balblair and asked which he’d like, explaining to him the different varieties and how they’re going to be the last generation of “year” statements, and so on.

My colleague and I are both young and female, which didn’t appeal to this guy. He stuck his nose up, alluding that we didn’t know as much as he did — false; combined, we know a lot — and even called himself a “whisky connoisseur.” He chose based on the price — the lowest — and wanted three. It came to about £112 which, in the grand scheme of things, wasn’t that much.

I asked whether he wanted a bag. He gruffed and refused, so I rung him up for the three whiskies, gave him the receipt, signed some tax forms, and thanked him.

He didn’t leave.

Customer: “Give me a bag.”

Me: “Oh, sorry, sir. You said you didn’t need one! It’s an extra 5p, but you can just put it in our charity box.”

Customer: “5p? You mean I’ve just come all the way from [Town] and bought hundreds of pounds of whisky, and you want me to pay 5p for a plastic bag?”

Me: “Yes, it’s the law here. If we don’t abide by the law, then our license could get revoked. It all goes to charity; we’ve chosen WaterAid so that people from the most deprived countries can get access to water.”

Customer: “But that’s disgraceful. I can’t believe you’re going to charge me 5p. I won’t stand for it! This is awful!”

Colleague: “It’s the law. Think about the future; plastic bag waste has gone down 80% since the price was introduced and the money all goes to charity.”

The old man LOST HIS MIND and screamed at us.

Customer: “Charity?! I’m a charity!”

He and his entourage stormed out, carrying the heavy weight of three Babblu whiskies between the three of them. I have since referred to Balblair as Babblu in his honour.

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