It’s The Half-Price Thought That Counts

, , , , , , | Working | June 6, 2018

(I’m at one of my local supermarkets, and I’m trying to use a self-serve checkout to scan a tray of tiramisu that’s been marked down to 50% for quick sale. There are about three orange stickers with the marked-down price and barcode, but they all refuse to scan through. I look around for assistance, but I notice that the helper has left with a customer into the main product area. However, the loss prevention security guard notices me and walks over to see if he can help me.)

Security Guard: “You okay, brother?”

Me: “Yeah, I’m just trying to scan this through, but the barcodes don’t seem to be working.”

Security Guard: “Let me have a go. I know they can be tricky, but I always find a way.”

(He twists and turns the tiramisu and tries every possible angle to get the half-price barcodes to scan.)

Security Guard: “Ah, this one’s a bit tricky. The helper should be back soon. She’ll be able to type in the—”

(He notices the regular barcode and scans it through, so it now shows as full-price in my checkout.)

Me: “Um…”

Security Guard: “There we go.” *laughs* “Told you I could do it! Stay safe, brother!” *leaves*

(The helper returns a couple seconds later, and I point out the full-price sale to her and tell her what just happened.)

Helper: “Yeah, he kind of does stuff like that. But he’s a good security guard, though.”

(She voided the full-price sale and manually typed in the special half-price barcode.)

Social Insecurity Number

, , , , , | | Legal | June 5, 2018

(I am a new hire at a popular clothing retailer, but I pick everything up rather quickly. The process for looking up a customer’s [Store] credit card is much like every other store that has a credit card — I require the driver’s license, and the customer inputs their own Social Security number. The following occurs when I am looking up a customer’s account because she forgot her card.)

Customer: “You know, someday they’ll find out this is illegal.”

(I stare at her blankly a moment, not knowing who “they” are or, to be honest, what “this” is. I worry she’s about to accuse me of being a criminal.)

Me: “I’m sorry?”

Customer: “Someday they’ll find out it’s illegal for you to ask all this information.”

Me: “Well… I never see your SSN, ma’am, nor do I input any of your info. I just—”

Customer: “Well, someday! It’s totally illegal, asking for such personal info. Someone will end up causing you legal trouble, and it’ll all blow up in your face.”

Me: “Well… this is how every credit card account is looked up, you know. Even [Popular Nationwide Grocer/Retailer] does this, not just us—”

Customer: “Oh, I know! But there’ll be a class-action lawsuit someday! You’ll see!”

(The thing that baffles me the most is that to sign up for the card alone, she would need to give me the ID, the SSN, and additionally her phone number, street address, full name, and yearly income. How she didn’t see the irony is beyond me.)

“Can” You Not?

, , , , | Right | June 4, 2018

(I work in a pet store. We are extremely busy and understaffed. I am the only cashier working, though others who are not cashiers have stepped up to help get people out quicker. A customer comes up with a basket FULL of cheap cat food cans. She just dumps them onto the belt and stands there. Policy says that I have to scan each can individually, unless the customer knows how many of each kind they have. This customer does not.)

Customer: “Why is this taking so long?”

Me: “I’m sorry. I have to scan each can individually, as per policy.”

Customer: *huff* “Fine. Just hurry up.”

(Twenty-some cans later, I am finished.)

Me: “Okay, ma’am. Your total is [total].”

Customer: “What?! How much did the cans ring up for?!”

Me: “[Price] cents each.”

Customer: “That’s wrong; fix it.”

(Now I have to call up a manager to do a price check and manually change the price. Note, since we are so busy, the manager is acting as a cashier.)

Customer: “Where is your manager?!”

Me: “I’m sorry, ma’am. It is very busy here, so she is cashing out other customers.”

Customer: “Well, I come first. I demand to see the manager!”

(The manager, who is in the lane next to me, hears this and comes over. The person she was serving is nice and understanding. The manager finds out the price difference and changes it. Each can must be changed individually. The customer pays and leaves. The next customer comes forward.)

Next Customer: “Did she seriously just hold up this line for one cent per can?”

A Battery Of Jokes

, , , , , , | | Right | May 30, 2018

(I work at a small chain electronics retailer. We have to ask each customer for their phone number, name, and address. I usually don’t if I think it will cost me a sale, but sometimes I just have to. The customer has a right to refuse, and I usually let them know that if I sense any hesitation. Today, I try my luck with a customer buying a specialty battery.)

Customer #1: “Here! This battery! That’s all!”

Me: “Hi! May I have your phone number for the receipt?”

([Customer #1] throws up his hands and storms out before I can even tell him he can refuse. I begin voiding the order when I notice he left his book. I take it aside so nobody steals it. The customer storms back in for his book.)

Me: *while handing him back his book* “Okay, that will be $16.04.”

Customer #1: *perplexed that I would even dare try to ring the sale* “I DON’T WANT IT!”

Me: “Okay, hope your day gets better.”

([Customer #1] stares at me, then storms off. [Customer #2] reaches the counter.)

Me: “Hi! Can I have your phone number for the receipt?”

Customer #2: *jokingly* “Do I need to throw a temper tantrum, too, or can I just tell you no?”

Me: *serious but friendly* “I don’t need it unless you’re buying a cell phone, but in that case, the system would have your info, anyway.” *now jokingly* “I would also accept a picture of you in a zebra costume.”

([Customer #2] is caught off guard and is laughing throughout the purchase. My manager comes up to me after and makes a comment.)

Manager: “Well, you made one battery customer storm off angrily and another giggle on his way out.”

Me: “I guess you can say they were… POLAR OPPOSITES.”

(At this point, every customer and employee who knows anything about electromagnetism starts laughing.)

Me: “Goodnight, ladies and gentlemen. I’ll be here all week.”

Some Odd Baggage

, , , , , | | Right | May 28, 2018

Me: “Okay, that’s £24.97. Would you like a bag?”

Customer: “A bag?” *looks wary* “What for?”

Me: “Um… For your shopping?”

Customer: “Oh. Oh, no, I wouldn’t.”

Me: “Right.”

Page 2/5512345...Last
« Previous
Next »