This Transaction Is Heavy With Bad Attitude

, , , , | Right | December 1, 2019

(I work in a supermarket as a cashier, and I’ve only been there for nearly a month as it’s just a summer job. I already saw my fair share of rude customers when I was just a customer, but this is the worst of them that I’ve encountered so far. I start to scan items for an elderly lady.)

Me: “Hi. Do you have our store card?”

Elderly Lady: “No. Double-bag everything. Everything is too heavy.” 

(She has a lot of light stuff, but I just smile and double-bag everything. I should also mention the register I am on is a carousel one, with a spinning wheel with bags on it so I can bag the items myself. If the carousel gets too full, I usually politely ask the customer to put some of their stuff in their cart. The carousel has gotten a bit full, but I manage to squeeze everything on there. The customer is just standing there, staring at me.)

Me: “Is there a problem? I double-bagged everything.”

Elderly Lady: “Put them in my cart now.” 

(As I contemplate where she should actually put her groceries, I put them all into her cart.)

Elderly Lady: *scowls at me and starts to leave*

Me: “Wait, you haven’t paid yet!”

Elderly Lady: “Yeah, I did.” 

Me: “No, you have not; my screen still shows your total and that you haven’t paid yet.”

Elderly Lady: “Your screen is wrong, then.” 

Me: “You haven’t even received your receipt yet, so I know you haven’t paid yet.”

Elderly Lady: *glares at me as she pays* 

Me: *getting her receipt and handing it to her, smiling brightly* “Have a great day!”

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If You Eat Those You’re Swimming With The Fishes

, , , , | Right | November 29, 2019

(A little boy and his mother come up to my register. The boy excitedly puts a bag of fishing lures on my counter, but before I can ring them up the mother asks me what they’re for.)

Me: “They’re fishing lures, ma’am.”

Customer: “So, they’re not edible? See, I told you those weren’t gummies. Put them back!”

Little Boy: “BUT MAMMA, I NEED SUGAR!”

Customer: “Fine, pick something else!”

Little Boy: “I want this!

(He dramatically slams a pack of Twizzlers down on the counter, and by now I’m having a really hard time not laughing.)

Customer: “This is what I have to deal with every day!”

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Wish You Could Cancel The Customer

, , , | Right | November 29, 2019

(I am checking out a customer.)

Me: “And over here on this screen—” *points to the screen* “—it’s going to ask you if you would like to apply for our store credit card in order to save some money on your purchase today.”

Customer: *without pressing a button* “No, thanks.”

Me: “Okay, just press ‘No, thanks’ for me.”

Customer: “Okay.”

(The customer hits the, “Yes, I accept,” button, which pulls up the credit card application. I quickly try to close out the application so I can resume the transaction, but such fast movement on the computer sometimes crashes it.)

Me: “Okay, it looks like we’re gonna have to move to another register, since this one froze.”

Customer: *makes some comment about the computers in a technology store needing to work better than they do* “Why did the computer freeze?”

Me: “Honestly, it’s because I told you to press the ‘No, thanks’ button, and you hit the, ‘Yes, I accept,’ so I had to quickly close out the credit card application, which froze the computer.”

Customer: *a little embarrassed* “Oh.”

Me: “That’s okay; we can try it again over here.”

Customer: “Okay.”

(I re-ring their transaction.)

Me: “Okay, and that credit card question is going to come up again, so just hit, ‘No, thanks.'”

Customer: “Okay.” *hits the “Yes, I Accept” button*

Me: *facepalm*

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This Is Money… Let Me Explain How It Works  

, , , , | Right | November 27, 2019

(I work in my campus bookstore where many of our clothing items are somewhat pricey. This customer comes to my register and hands me a coffee thermos and an expensive sweatshirt.)

Me: “Your total comes to $75.78.”

Customer: *hands me $9.00 — seven $1.00 bills, and one $2.00*

Me: “Sir, I don’t believe we accept $2.00 bills, but I can take the rest. Would you like to put the rest on a credit card?”

Customer: “Isn’t that enough money?”

Me: “No, sir, it’s $75, not $7.”

Customer: “Oh, I thought that would cover it.”

Me: “I’m sorry, but everything in our store is pretty great quality, so our items are more expensive.”

Customer: “That doesn’t make sense.” *pays with a credit card and storms out*

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Does Not Register That This Is Not Your Register

, , , , , | Right | November 27, 2019

(I am a customer next in line at a large sporting goods store. Customers are to wait in line and the next available cashier will call the next one in line. A lady and her teenage son push past me and go to the cashier area to find someone open. I holler after them that I am the next in line. The son turns around and shrugs at me. A cashier also hollers after them that they need to wait their turn. She finishes up with her previous customer and motions me to come to her line. We can hear the other customer arguing with another cashier, and she makes her way back to the front of the line, red-faced.)

Me: *grinning* “I can’t believe the nerve of some people. Sure, you guys have remodeled some, but the way your line works is so obvious.”

Cashier: *trying not to laugh* “Yes, I’m so sorry you got pushed. I appreciate your understanding and patience.”

(The lady was getting more agitated, and I couldn’t help but smile and wave at her as I left with my purchases.)

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