This Is Why We’re In A Recession, Part 72

, , , , , , | Right | January 9, 2018

(I work as a cashier for a company that requires me to ask a set list of things during the transaction. This particular day, I am working express.)

Me: “Hi there! Did you have a loyalty card?”

Customer: “No.”

Me: “And did you need any bags?”

Customer: “One.”

(I finish scanning in his items.)

Me: “And that’s everything? Your total comes to $60.14, please.”

(The customer pulls out his debit card, flashes it at me, and sticks it in the machine. He pauses, and looks back up to the display screen with a confused look on his face.)

Customer: “The ’60’ on the screen. What’s that?”

Me: “That’s your total, sir.”

Customer: “My total? WHAT’S THAT?!”

(I then had to explain what a “total” was. He paid and left after that.)


This Is Why We’re In A Recession, Part 71
This Is Why We’re In A Recession, Part 70
This Is Why We’re In A Recession, Part 69

Wants A Wait Rebate

, , , , , , , | Right | January 9, 2018

(As part of our checkout process, we’re required to ask if the customer is a member of our loyalty program. This particular customer says she is, but hasn’t shopped with us in years; I try to look up her old account but can’t find it, so she decides to just get a new account. I take all the necessary information and create the new account for her, then mention that I can give her a 10% discount for signing up with us.)

Customer: “Oh, well, in that case, there was one other item I was considering buying. Can I go grab it really quick?”

Me: “Sure, no problem!”

(She steps away from the registers, and because we’ve been quite busy all day and there’s a long line of customers behind her, I put a suspend on her transaction, set her items aside, and help the next person in line. By the time I finish that transaction, the original customer has returned, and is called up by my manager, who is on the register next to mine.)

Customer: *pointing to me* “She was helping me; I don’t know what happened….”

Me: *gathering her items from where I’d set them aside* “I just put a suspend on the order, but I can finish it up for you now!”

(Up until this point the customer has been perfectly civil, but now all of a sudden she explodes.)

Customer: “I stepped away for TWO SECONDS!”

Manager: *clearly as shocked by the sudden outburst as I am* “I… I’m sorry ma’am, but there’s a line—”

Customer: *still very belligerent* “No, it’s fine; I don’t need an explanation.”

(Meanwhile I’ve resumed the transaction, but I am distracted enough by the customer’s outburst that I miss one item, and only notice that I didn’t scan it after she’s paid for the rest of her items. So, bracing for another outburst, I apologize and start a new transaction for the last item, and do an override to give her the 10% discount, even though this is technically no longer her first transaction after opening a loyalty account. Because it was my mistake — and because I know she’ll blow up at me if I don’t — I give her the discount. She glares at me through this whole second transaction, but I get through it and hand her her bag and receipt.)

Me: “Okay, you’re all set. Have a nice day!”

(At this point she just takes her bag and stays standing at the register, still glaring at me.)

Me: “Um… Is there something else I can help you with?”

Customer: *in the most snarky tone imaginable* “Well, I thought you might say, ‘Thank you,’ since I did spend my money here, and you did make me wait.”

(And then, while I struggled to come up with a response that wouldn’t get me fired on the spot, she turned and walked away. I had to step into the back for a minute until I could stop shaking with rage.)

Rich People: What’s Their Deal?

, , , | Right | January 5, 2018

(I work in a convenience store. An older, well-dressed woman comes up with a carton of eggs:)

Me: “Okay, that will be $2.79.”

Customer: “No, that’s wrong, it should be $2.00! Your sign says two cartons for $4.00, therefore one carton should be $2.00!”

Me: “Oh, I am sorry for the confusion, ma’am, but that is a special. If you buy two cartons you get both for less. It says on the sign, two for $4.00 or one at regular price.”

Customer: *getting angry* “That is ridiculous! The grocery store doesn’t do it like that!”

Me: “Actually, I’m fairly certain they do? How else would it be a deal if you pay actual price for two?”

Customer: “Well, I am NOT paying $2.79 for a carton of eggs!”

Me: “Soooo, should I put these back for you?”

Customer: “NO! I WANT TO PAY $2.00 FOR THEM!”

Me: “Ma’am, with all due respect, 79 cents is not worth losing my job over.”

Customer: “You are an IDIOT! I demand to see your manager!”

Me: *relieved* “Fine by me.”

(My manager is an older gentleman who was in the Navy, so screaming, irrational customers do not phase him in the slightest, and he always takes the employees’ side when we’ve done nothing wrong. The lady starts screaming at him about how the I should sell her the eggs for two lousy bucks and he just gives her a flat “no” and she storms out of the store. As he’s complaining to me about entitled people we see her peel out of the parking lot in a brand new Mercedes.)

Manager: “She drives that and she couldn’t spare an extra 79 cents?”

Me: “I guess rich people don’t leave change under their seats like the rest of us?”

Staying Loyal To The Conspiracy

, , , | Right | January 5, 2018

(I work at a big name pet store. Recently, we stopped accepting the old loyalty cards and, instead, have our customers enter their phone number to get the discounts.)

Customer: “What do you need my phone number for?”

Me: “For the loyalty program.”

Customer: “Well, I don’t want to give you that.”

Me: “Okay. That will be $26.99.”

Customer: “What?! That’s outrageous!”

Me: “Well, the food was on sale, but without entering your phone number, you don’t get the sale price.”

Customer: “No! You just want my phone number so that you can sell it to telemarketers!”

(The customer stormed off, muttering about how messed up society is, and how everything has a price.)

Getting Some Cash Back Flack

, , , , | Right | January 4, 2018

Customer: “Can I get cash out here?”

Me: “Yes, up to $50.”

Customer: “$50?”

Me: “Yes.”

Customer: “Is that all?”

Me: “Yes.”

Customer: “So I can’t get $125?”

Me: *internally screaming* “No.”

(I have some form of this conversation at least three times a day.)

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