Cashiers On Third Day Of Work Are Already Hardened

, , , , , , | Right | December 5, 2018

(I am at a big box store, waiting in line. There is only one line open in the whole store. The poor girl who is checking us out is fairly new. She looks frazzled and is trying to hurry along. When it gets to my purchase, there is a problem ringing something up, and she has to call for the manager. There are well over seven people in line behind me; several let out moans and sighs of aggravation. One particularly obnoxious guy behind me in line has been making plenty of negative comments laced with profanity. He is getting on everyone’s nerves, and of course he just HAS to make a comment.)

Customer: “Well, if they would hire enough f****** people, we wouldn’t have to wait on this stupid b**** to ring everything up wrong.”

(The poor cashier, who I later find out is only on her third day of work, looks like she is about to cry. Fed up, I turn to him.)

Me: “Excuse me. They do hire enough people. I happen to know the manager here, and people come in all the time begging for jobs, get hired, and then don’t show up for work. This poor girl is working as hard and fast as she can, and doesn’t need your snotty attitude.”

(Shocked, he did shut up, but started mumbling under his breath. I gave him a dirty look and he finally marched out of line, cussing along the way. The poor cashier thanked me. She told me she had been yelled at all morning. The people in line behind me smiled at her, one said don’t worry about that jerk, another said they weren’t in a hurry anyway, etc. She told me I made her day.)

Five Pennies Away From Bankruptcy

, , , , | Right | December 4, 2018

(The UK has passed a law requiring customers to pay for plastic bags. They don’t have to pay for paper bags. Our store changed from paper to plastic about two months prior to this story.)

Me: “Would you like a bag for 5p?”

Customer: “I’ll take a paper one.”

Me: “I’m sorry, we actually only have plastic ones in now.”

(The customer looks suddenly furious.)

Customer: “I got one yesterday. I want a paper bag.”

(I know this is a lie because I worked all day yesterday, and I’ve not seen a paper bag since we changed to plastic.)

Me: “Unfortunately, we switched to plastic a few months ago. Would you like one for 5p?”

Customer: “This is ridiculous! I got one yesterday! I’m telling you I got one yesterday!”

Me: “Okay, I’m sorry, but—”

Customer: “I’m going to go on your website. I’m going to see why you don’t do paper anymore since I got one yesterday. I’m going to go on your website!”

(The customer continues on like this long enough for a queue to build up behind her. It’s been a long day and I’m tired, so I interrupt her repetitive rant.)

Me: “I’m sorry. I don’t have paper bags right now. You’re welcome to look behind the cash desk but I assure you, you won’t find any because we switched to plastic two months ago!”

Customer: “What’s your name?!”

Me: “My name is on your receipt and customer service’s number is below that. Have a nice day!”

(The customer storms off. We aren’t actually required to give our names to customers but I figured there was no harm in it. She’s going to ring customer services on an individual because my company doesn’t sell paper bags anymore, I doubt I’ll lose my job over this. She must be really short on cash if she can’t afford 5p.)

They Always Find The Time To Be Angry

, , , , , , | Right | December 3, 2018

(I’m a cashier at a huge grocery store that sells everything. When we ring in a customer, right below their total on the receipt it shows the current time. One day as I’m ringing up a seemingly nice older lady, I accidentally read the time out loud rather than her total. Quickly realizing my mistake I correct myself.)

Me: “Oh, haha, I’m so sorry, ma’am, I accidentally looked at the clock. Your total is 105.27, not 12:43.”

Customer: “ARE YOU F****** KIDDING ME?! You should be paying more attention! I want to speak with your manager immediately!”

(Mind you, she had not paid me or taken out her money. I literally corrected myself within ten seconds. I call my manager over anyway.)

Manager: “What’s the problem, ma’am?”


Manager: “Leave.”

(The customer proceeds to try walking out with groceries she had not paid for.)

Manager: “No, ma’am, those can stay here.”

Customer: “Well, my f****** bad. I figured with that service I shouldn’t have to pay for this s***. What’s your corporate number?!”

Manager: “It’s on our website. Have a nice day.”

(The customer left, complaining to every single person she saw on her way out.)

The Police Like To Check In Regularly

, , , , , , , | Legal | December 3, 2018

(I am a cashier on a busy Saturday. A woman approaches my till and begins placing numerous items on the belt. I scan them, and the total is well over $200.)

Customer: “I would like to pay with a check.”

Me: “No problem. Can I please see you ID?”

Customer: “Oh, it is stuck in my wallet and really hard to get out.”

Me: “I understand.” *though I think it’s strange* “Can you write your ID number on the top of the check?”

(The woman begins to fill out her check and write the ID number for me as I scan the last of her items. Suddenly, I feel someone staring at me intently. I look up slowly, and standing directly behind the woman is a police officer. He holds his finger to his lips to keep me silent and motions for me to continue with the transaction.)

Me: “Okay.” *trying to act normal* “Your total is [over $200].”

(As the woman hands me the check, [Police Officer #1] grabs her and immediately handcuffs her. I stand absolutely still, having no idea what on earth is happening. Then I hear yelling from the left and see [Police Officer #2] coming up with a gun drawn!)

Police Officer #2: *to a man a few customers down in my line* “Down on the ground! Now!”

Police Officer #1: *to me* “Ma’am, please finish ringing up these items, close your line, and give me the receipt.”

(I immediately did so, turned off my light, and motioned for the manager to come over. I explained the situation as best I could and everyone dissipated from my line. The police officer returned to get my information and a brief statement. He then shared with me that this woman and her boyfriend had just used a fraudulent check at the department store next door and were planning on doing the same here. She and her accomplice were arrested, and for the next hour or so, every customer stood in my line to hear all about the scary arrest. Bonus points to me: despite the activity, my till was perfect. I got a cookie!)

Respect Is A Mirror

, , , , , | Right | December 3, 2018

(It is a busy night, and I have a long line of customers. A man wants to exchange a hat he has bought, for a t-shirt. He does not have his receipt.)

Me: “I will need to see photo ID for the no-receipt exchange.”

Customer: “I don’t have it on me. Why? That’s so ridiculous.”

Me: I’m sorry, but it’s just company policy.”

(The man’s wife, who has said nothing the entire time, produces her driver’s licence for me so that I can process their transaction.)

Customer: “You can go on the cameras and see that I didn’t grab it off the shelf!”

Me: “I believe you, but it’s just part of my job. It’s policy.”

(I have to look up the return price in the computer system for his hat, since there is no receipt for proof of purchase. The return price is the last sale price within the past 60 days.)

Me: “So, because you don’t have a receipt, I have to give you the return price for the hat. It’s the last sale price from the last sixty days. The return price is $22.49, which is only about $8 less than the actual price.”

Customer: “But the tag clearly says it’s $30! Just give me $30 back!”

Me: “I’m sorry, but unfortunately, because you don’t have proof of purchase, I can’t. I don’t know if you bought the hat for $30, or if you bought it on sale, or if it was even more than $30. So I have to use the last sale price.”

Customer: “But I KNOW that I paid $30!”

Me: *trying to be as calm as possible* “I’m sorry, but I can’t just go based on what you think you paid for it. I have to give you the return price. Again, it’s just policy.”

(The man proceeds to throw the hat at me across the cash desk, to which I give him a warning look of disapproval. By now, I am losing my patience, but I am trying to stay calm in the hopes that it will diffuse the situation.)

Customer: “This is f****** bull-s***!”

Me: “Excuse me?!”

(I call for my manager because, at this point, I have had enough. The other customers are in disbelief at the man’s language. I suspend his transaction and wait for my manager to come to help.)

Customer: “Why are you not ringing me through? I just want an exchange!”

Me: “I will not ring you through. My manager will be happy to help you, but I am not.”

Customer: “Why the h*** not?”

Me: “Because I do NOT appreciate you swearing at me and disrespecting me when I am trying to help you. So now you can either wait for my manager to help you, or you can leave.”

Customer: “This is bull! I’m going back to [Other Store Location] because they never mentioned this. They will help me, unlike you, you worthless, good-for-nothing!”

(The man decides to leave, and as he does so, he decides to continue to swear at me about how I didn’t want to help him. The other customers told me that it was good to see me stand up for myself and that it was unfair that I was treated like that. My manager, who was with a customer, finally comes up, and my customers and I fill him in about the situation.)

Manager: “That just goes to show you: if you disrespect those who are trying to help you, they won’t!”

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