On The House, By And Large

, , , , , | Hopeless | August 18, 2016

(It’s chilly so I’ve decided to get a cup of cocoa on my way home and stop at a VERY well known coffee shop. It’s my first time going to this shop seeing as I don’t drink coffee.)

Barista: “Hi there! What’re you interested in today?”

Me: “Uhm, can I just get a medium hot chocolate with whipped cream?”

Barista: “Are you sure you don’t want a large? They’re free today!”

Me: *looking around for any promotional banners* “Are you sure? Is there some kinda promotion going on?”

Barista: “Nope. Register’s broken so the drinks are on the house today!”

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Named And Shamed

, | Right | July 26, 2016

(A woman comes up to my register who is paying very close attention to her phone.)

Me: “Hi! Did you find everything you were looking for?”

Guest: “Just scan my stuff.”

Me: “All right.” *gets to the end of scanning* “I do have a spare coupon if you would like to save $3.50.”

Guest: “No.”

Me: “Okay. Do you have a club card?”

Guest: *puts down phone* “I said no. Is there a problem with that? I don’t want you taking coupons off my club card account. I want to save it.”

Me: “I haven’t pulled up your account. I was offering you to use mine.”

Guest: “Well, your communication was poor. You need to work on that.”

Me: *just wanting the transaction to be over* “All right, do you have a club card?”

Guest: “What’s your name?”

Me: “It’s [My Name].”

Guest: “Is it [My Name], or is it really [longer version of name]?”

Me: “Just [My Name].”

Guest: “So your parents didn’t love you enough to give you a real name? I bet they didn’t really want you.”

Me: “My full first name is [very long Welsh name]. I just go by [My Name] because it’s easier to pronounce.”

Guest: “So now you’re saying MY parents didn’t love ME? My name is [Guest]!”

Me: *frantically pushing silent call button under counter* “I’m not saying that at all. Do you have your club card on you, or would you like me to look it up?

Guest: “It’s [phone number].”

Me: *finishing transaction and handing her the receipt and bag* “Thank you. Have a great day.”

Guest: “I hope your day only gets worse from here. I hope you quit! I don’t want to see you in here when I come back!”

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Drive It Forward, Part 3

, , , | Working | July 10, 2016

(It’s December 26th and it’s raining pretty hard. I am waiting for the bus without an umbrella, on my way back from shopping for cookie-baking material. A man is waiting besides me, also without an umbrella. A car stops in front of us, a lady at the wheel.)

Driver: “Hop in! I’ll drive you as close to your destination as possible!”

(The man and I briefly hesitate, but it’s Christmas and we’re soaked. The driver makes pleasant chat before dropping him, then me, at our chosen destinations.)

Driver: “Just pay it forward when you can!”

(The next day, I’m waiting in line at a thrift store with my purchases. An older lady in front of me is exchanging items, but she’s missing $10 to complete the transaction.)

Me: *handing a $10 note towards the cashier* “Excuse me?”

Cashier: *thinking I’m impatient to pay for my own purchases* “I’m sorry, ma’am, but you’ll have to wait until I’m done with the lady.”

Me: “Oh, no, I mean to pay for the difference for her.”

Lady: *stunned* “What? Are you sure?”

Me: “It’s frozen all over outside now, so it’ll be safer for you not to make the trip back here. I received a very helpful kindness just yesterday, so this is me paying it forward.”

(She thanked me profusely, and agreed she would pay it forward herself. I do wonder what she did to continue the chain!)

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Goofing Around Is Free

, , , | Right | July 7, 2016

(I am working the register, and a mother with two children comes in. We proceed through the transaction as usual, until the time came for payment. She hands me a $100 bill. I hold it up to the light, as one step of ensuring its authenticity.)

Guest: “When you hold it up the light, he sticks his tongue out.”

(The children giggled, and I smiled.)

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Kindness Always Authorized

, , , , | Hopeless | June 11, 2016

(I’m working as a cashier when a clearly distraught customer comes into the store.)

Me: “Hi! What can I do for you today?”

Customer: “Do you take checks here?”

Me: “I’m sorry; we don’t.”

(She’s quiet for a few moments, working out something in her head. It’s getting awkward.)

Me: “Is there something I can help you with? What’s going on?”

Customer: “Oh… I’m going through a separation and none of my cards are working at the pump. I’m out of gas and my phone is dead.”

Me: “Well, let’s just give them a try in here. Sometimes the pumps can be temperamental.”

(She hands me three debit cards, all of which show me the message “Not authorized.” I explain this to her.)

Customer: “I don’t understand what’s going on! One of these is my business card! That should work, if anything.”

Me: “Here’s what we can do…”

(I grab one of our phone chargers for the display and pay for it. I then use the change to activate the pump and give her some gas.)

Me: “Here. Take this charger and charge your phone in your car. I’m putting the change in gas to get you home.”

Customer: “But… I don’t know when I can repay you!”

Me: “I’ve been where you are. It’s okay. Just get home and figure out what’s going on. I work here all week.”

(She thanked me, and later that night, came back to repay me. Turned out all of her assets were frozen and her soon-to-be-ex-husband locked her out of her home! Hope she ended up okay!)

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