The Way They Give Change Is Changing

, , , , , , , | Working | February 2, 2018

(I’m the dum-dum here. A customer comes up with a $15 purchase and pays with a $20 bill. I grab the anti-counterfeit pen and a $5 bill, check the $5, and hand back the $20.)

Customer: “So, it’s free?”

(I then realised what I had done, apologized, and gave the customer her correct change. At least the customer got a laugh out of it.)

The Plastic Forests Thank You

, , , , , | Right | February 1, 2018

(At the store where I cashier, we put the items that people purchase in plastic bags, which are visible behind the counter. This conversation happens everyday.)

Me: *ringing up a small item for a customer* “Will you need a bag for that?”

Customer: “No, that’s okay. Save some trees, right?”

Oh, My Gourd: Seriously?, Part 2

, , , , | Right | February 1, 2018

It is a busy day working on the self-scan machines. A customer asks me to help her, as she can’t find the produce item she needs.

Most of our produce isn’t barcoded, so you need to select the item from a list on the screen. Everything is listed alphabetically and categorized by letter.

The item she couldn’t find? Cucumbers, as they weren’t listed under “Q.”

Related:
Oh My Gourd: Seriously?

The Gift Bag That Keeps On Giving

, , , , , , , , | Working | January 30, 2018

(I am picking up a gift on my way to a baby shower. Most of the items I’m purchasing are not “typical” shower gifts, but they are very obviously baby items, plus a card, a baby shower gift bag, and tissue paper.)

Me: “You can just put all the items in the gift bag.”

(The cashier puts the gift bag in a plastic bag and continues scanning my items.)

Me: *speaking up* “Sorry, I said you can put all my items in the gift bag.”

(The cashier now starts putting my other items into a second plastic bag.)

Cashier: “I didn’t want to mess up the gift bag!”

Me: “Well, everything is going into the gift bag, anyway, so…”

(At this point, I’ve just given up, as the cashier continues putting everything in plastic bags. When she’s finished ringing me up, she takes the first plastic bag, opens the gift bag — but leaves it inside the plastic bag — and then takes the second plastic bag and tries to put it, still bagged, into the gift bag.)

Me: “Just… Never mind. Don’t worry about it.”

Cashier: “You said you wanted it in the gift bag!”

Me: “I wanted it in the gift bag so I wouldn’t need all these plastic bags!”

Cashier: “Oh…”

(The cashier then took everything out of the plastic bags and re-bagged it in the gift bag like I asked, but she wasted five minutes of her time, my time, and the time of the other customers behind me by doing it the wrong way first.)

Your Card Has Been Frozen

, , , , | Right | January 27, 2018

(I’m at the register for a textile discounter that also sells toys, candy, and small domestic items like soap dispensers. It’s the evening shift, shortly before closing time, when a lady and her little daughter come to the register. Note that we accept cards, but only if the sum is 5€ or higher; it’s company policy.)

Me: “Good evening. Did you find everything?”

Customer: “Oh, yes, thank you.”

Girl: “Mummy, want this!”

(We both look at her, and she’s pointing at a PEZ-dispenser with the face of Anna from “Frozen.”)

Customer: “Oh, no, darling. You have already five of these.”

Girl: “Want Anna!”

Customer: “[Daughter], I already said no.”

(The girl doesn’t let go, though. She sits on the floor and has a full-blown temper tantrum, while the mother remains relatively calm and tries to persuade her child to stop screaming. Finally, the girl puts the toy back and starts sulking, silently.)

Customer: “I’m sorry. This doesn’t usually happen, and I know you’re about to close.”

Me: “Oh, don’t worry;this wasn’t even the worst today. Happens sometimes, even with the best-behaved kids. So, I scanned your items. That will be 3,46€, please.”

Customer: “Of course. Here you go.” *hands me her debit card*

Me: “Sorry, but you need to buy 5€ or more to pay with card. This is the company policy.” *points at the sign that explains this*

Customer: “Oh, this can’t possibly be real.” *before I can react in any way she turns to the girl* “[Daughter], give me that thing there that you want!”

(The smirk on the girl’s face was priceless.)

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