If At First You Don’t Succeed, Chai Again, Part 8

, , , , | Healthy | October 5, 2020

I work in a specialist nursing home for people with severe and enduring mental health problems. A female resident with South East Asian origins enjoys cooking and offers to make traditional chai tea for staff, under supervision.

Whilst being assisted by a support worker whose English is not great, she adds more than fifty teaspoons of sugar to the pan, as well as spices and other ingredients.

Me: “This tea tastes really good!”

Those of us who don’t mind the sweetness enjoy it.

Then, the support worker tells a colleague about part of the cooking process.

Support Worker: “She just crushed the walnuts by crunching them in her mouth and then spitting them into the pan.”

She hadn’t realised that people would find this revolting!

We agreed that when she made it again, she needed to use appropriate equipment to do that task. Thankfully, the support worker saw the sense of this.

I was not too concerned about this, given how many motorway service stations I ate in during my childhood in the 1970s, where I probably ingested far worse!

Related:
If At First You Don’t Succeed, Chai Again, Part 7
If At First You Don’t Succeed, Chai Again, Part 6
If At First You Don’t Succeed, Chai Again, Part 5
If At First You Don’t Succeed, Chai Again, Part 4
If At First You Don’t Succeed, Chai Again, Part 3

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Having More Than One Name Is Confusing

, , , | Right | September 29, 2020

A woman comes in to visit her mother. She’s been here several times before, each time signing in with no trouble. She’s in her forties and doesn’t have any visible disabilities.

Visitor: “Where’s my badge?”

I tilt the sign-in tablet so I can see it.

Me: “Oh, you just need your mother’s last name here.”

Visitor: “It is there! See?”

She points to it as if I don’t know where to look.

Me: “Yes, but you need just her last name, not her first.”

I fix it for her and hand her badge to her. She just stares at me a second.

Visitor: “Oh… that’s so confusing.”

She wandered off, leaving me thinking, “Why wasn’t it confusing the last dozen or so times you did it?” She must have been having a really off day.

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Does Kevin’s Mom Know Her Son’s A Jerk?

, , , , , | Healthy | September 13, 2020

I work in an assisted living facility. Due to the health crisis, we’ve had to stop visits to the elderly. After some work, we created a space where people could see their families through a glass, similar to those in ticket booths. In order to visit the elderly through there, families need to make an appointment.

Today, I got a call from a man wanting to visit his mum on the weekend. I told him everything was booked. He said, in a very aggravated tone, that he hadn’t seen his mum in two months. I said I understood, and he immediately cut me off, saying I didn’t understand a thing, that it was a simple request, and that I should be able to do something so basic.

After a bit of back and forth, I told him he could either book for the weekend after or see his mum through one of the gates this weekend. He said he was no dog to be left out on the street.

I couldn’t help but think, “If you wanted to see your mum so bad, wouldn’t you take what you could get?”

After being called incompetent for the seventh time, I couldn’t take it anymore and told him, “Well, sir, since you insist on coming this weekend but refuse to see your mother through the gates, unless you drop from a parachute onto the roof in order to see her, I can’t help you.”

He said, in a very high and mighty tone, that he was going to call my boss and tell him my answers. I called my boss to warn him about the headache heading his way and he laughed at the parachute comment.

It turns out that the guy is known for being impossible to talk to.

What do you call a male Karen? A Gareth? A Kevin? Either way, I had one of those. And I’m not looking forward to completing the set.

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A Close Shave To Get Those Teeth Clean

, , , | Healthy | September 10, 2020

It’s my first day working as a care assistant in a home for adults with learning difficulties. Every resident is treated as a member of the family. A more experienced colleague is showing me around.

Colleague: “This is John. He needs a lot of personal care, but he’s a great guy. He’s quite happy and easy to take care of.”

Later, we are putting him to bed and my colleague is demonstrating to me how to clean his teeth. John won’t open his mouth for the toothbrush.

Colleague: “He really doesn’t like the taste of toothpaste. We have to be patient.”

Two minutes later, he still hasn’t opened his mouth.

Colleague: “Would you switch on John’s shaver? It’s on the shelf there.”

Me: “Huh? We haven’t finished cleaning his teeth yet.”

Colleague: “Just switch it on and watch carefully.”

Confused, I switch it on. Then, I look at John to watch the reaction. He grins and opens his mouth wide. My colleague puts the toothbrush in and cleans his teeth without issue.

Colleague: “You see, he hates getting his teeth cleaned, but he loves getting shaved. The sound of the shaver is enough to distract him. Getting shaved is his reward for letting us clean his teeth.”

I was amazed that something so simple would work! Several months later, I enjoy working with him.


This story is part of our Feel Good roundup for September 2020!

Read the next Feel Good roundup story!

Read the Feel Good roundup for September 2020!

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We Don’t Think They’ll Improve After Caffeine

, , , , | Right | September 4, 2020

I work in a retirement center as a server; we work the dining room in sections. My section is particularly busy, and on top of that, I have to spend five minutes I don’t have cleaning up syrup that spilled in the fridge. I’m running around but doing the best I can to get everyone’s order out as fast as possible. I approach a table that’s been waiting for coffee for a little while but also ordered an apple juice, which I have.

Me: “And here’s your apple juice.”

Resident #1: “Thank you, honey.”

Resident #2: “Aren’t you going to get her coffee?”

Me: “I’ll have it out as soon as I can.”

I give them both a smile and run back into the kitchen. I want to note that this isn’t said in a snippy tone, I still have other orders to work on from people that came in first, and I will work on the coffee just as soon as I take out some plates of food. When I do bring the coffee over though, I find she already has coffee; I assume one of my coworkers did it to help me out.

Me: “Oh! You already have coffee.”

I start to walk across the room to put away the coffee pot when the other resident says something I can’t quite hear but I know it’s directed at me.

Me: “What?”

Resident #2: “I said, I got it for her because of your attitude.”

I get really upset. Because I talk loud, I’m often mistaken for being angry, and it’s kind of a sore spot for me. Not to mention I’m tired from working a double the day before and am doing one today, so I end up taking a break, pretty much just so I can cry. I later find out that a lot of the other ladies around her got very upset and told her not to speak to me like that, including the resident who wanted the coffee to begin with. She also calls me over to apologize for the other resident’s behavior herself later on in the meal.

Resident #1: “Dear, I’m so sorry that she did that. That’s why I sit with her. You know, I’m trying to mold her into a proper lady, so she’s not such an a**hole. Don’t let what she said bother you; you’re doing a great job and you work so hard. What you need to do next time she’s giving you a hard time is put on your big girl shoes and tell her, ‘F*** you, old lady.’”

I was stunned, and while I would never say anything like that, it was nice to know that the other residents appreciate the fact I’m there all the time and really try my hardest the whole time.

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