A woman comes in complaining about how a business card she herself designed (NOT us) online has text that’s too small to read, and she immediately blames us even though all we do is click and print things.
I take a look at the original file she had and notice that her screen is very zoomed in on the design, so obviously, the text size she’s seeing isn’t going to match the final product.
Me: “You see, your screen is zoomed in right now on your phone. Compare that to the card that’s in my hand right now; you can see the confusion as to why the text seems so small.”
Customer: “Well, this isn’t my fault! Clearly, you guys did something wrong when you printed it out. I want to get a refund on this order!”
Me: “Ma’am, all we are given is the file to print out and then cut. We do not have the capability to make edits or do anything weird like that. I’m sorry, but because the issue is on your end, you are not eligible to get a refund on this order.”
Customer: “Well, how was I supposed to know the font size wouldn’t match what’s on the card?!”
Me: “Let me ask you this. You designed this yourself, right?”
Customer: “Yes.”
Me: “And you added the text yourself and paid attention to the point size, correct?”
Customer: “Yes. I even laid out the text inside a text box. I also saw that it was poking outside the work area, so I took the corner and dragged it inward so it would fit within the box!”
She shrunk the text down even smaller to make it fit, basically.
Me: “So, let me get this straight. You put in the text yourself, typed everything out, and then willingly shrunk it down below the minimum size recommendation to make it fit, and you’re saying it’s our fault.”
Customer: “…I want to speak to your manager!”
I let the manager handle it, and they gave her the same information I had just finished explaining while I went to eat a sandwich on break. She never got a refund, and she threatened to call corporate just like 90% of other entitled customers in the country.
