Having A Ball With The Client
The Super Bowl LVIII is being televised, and I am enjoying it on my Sunday with some friends, joking about Taylor Swift, and getting caught up in the tight win. Go Kansas City Chiefs!
During the game, I get a Slack message forwarded to my phone from one of my clients from my graphic design work. The client knows I work a standard Monday-to-Friday, nine-to-five, so I ignore it and enjoy the rest of my Sunday.
On Monday morning, I turn on my computer to find a barrage of emails from the client, getting angrier and angrier. I decide it might be best to resolve this more quickly and just call the client.
Me: “Hello, [Client], this is [My Name]. I wanted to—”
Client: “Finally, he responds! I have an emergency here, and you’ve been AWOL! This is not the level of service I expect and—”
Me: “[Client], it’s 8:09 am on a Monday morning. I have spent the last nine minutes going through your emails, and I’m calling you right back.”
Client: “I emailed you yesterday!”
Me: “Yesterday was Sunday. I do not work on Sundays. I was enjoying the Super Bowl.”
Client: “Excuses! I have an emergency! You need to fix it!”
Me: “You didn’t specify in the emails what the emergency was; you just kept saying it was urgent and then called me names for not responding. What’s the emergency?”
Client: “The logo on my website! It’s the wrong kind of green!”
Me: “It’s been that same tone of green for years, ever since we first designed it for you.”
Client: “Yes, but now I need it to be a different green! It’s giving off the wrong energy according to the color experts on TikTok.”
Me: “I… see? What kind of green did you want to change it to?”
The client emails me a photo of a celebrity wearing a green scarf. It takes me all of a few minutes to source the exact type of green and update the logo. I tell the client to refresh the site.
Me: “Is that better?”
Client: “Yes. I don’t know why you couldn’t have done this yesterday!”
Me: “It was the Super Bowl!”
Client: “And the Super Bowl is more important than my logo?”
Me: “You want me to answer that honestly?”