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Can’t Help Those Who Won’t Help Themselves

, , , , | Right | January 29, 2018

(I work in an arcade.)

Coworker: “Uh, [My Name], we need you for customer service.”

Me: *walks up to customer* “Hi! How can I help you, ma’am?”

Customer: “I just want to say that I am very upset right now. I had to stand in line for 15 minutes to get my tickets. I counted, and you had seven other employees behind the counter doing nothing.”

Me: “Well, ma’am, we only have our one register, and one person working at a time. Also, I don’t have seven employees working. We just had this one girl back here, since I had the other two employees with me.”

Customer: “You should not try to argue with a customer! There were seven people with green shirts back there doing nothing. I wasn’t this mad until I spoke with you!”

Me: “Okay, well, if there’s nothing else—”

Customer: “I just wanted to explain that I was angry about the line, and you’re making excuses. If I hit you in the arm, you wouldn’t care about my excuses!”

Me: *refraining from laughter* “Yes, you are correct. I was just trying to explain how the policies work with who takes tickets.”

Customer: “YOU ARE NOT HELPING ME!”

Me: “My name is [My Name], and here is my general manager’s card. I’m sorry I cannot help you, or help that we have a line.”

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A Very Childish Policy

, , , | Right | January 10, 2018

(I work at an arcade that also happens to have a bar. Because of this, lots of people think it’s an adults-only place, when children are allowed.)

Me: *answering phone* “Thank you for calling [Arcade]. This is [My Name]. How can I help you?”

Customer: “I was wondering if I’m allowed to bring my kid there for Father’s Day?”

Me: “Yep! We actually allow children all the time.”

Customer: “Oh, I was hoping you’d say no. I don’t want to bring my kid there.”

Me: *laughing* “Well, I’m sorry for the inconvenience, sir.”

Customer: “I’m just kidding.”

Me: “I figured. Have a nice day!”

Customer: “Thanks. You, too!”

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Arcade Dire

, , , , , , | Friendly | November 8, 2017

(I spend quite a bit of time at the video game arcade playing one of those two-person fighting games. There, I meet another player that frequents the place as much as I do. We often choose random characters when playing against each other, just for fun. One day, as we are playing, a young man comes in and puts his token on the machine to indicate he wants to be the next person to play. My arcade friend beats me and I let the new guy take my place as the next challenger. He goes on to beat my friend with some nice moves.)

Friend: “That was pretty good.”

Stranger: “Yeah, well, I come from [Major City] and there, if you aren’t good, they throw you out of the arcade.”

(Next it is my turn. I beat him, after he only gets in one hit.)

Friend: *in a deadpan voice* “Well, that’s how we play around here.”

(The young man did not stick around for a repeat performance.)

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Their Understanding Fell Short

, , , , | Working | October 4, 2017

(My boss treats our office to some fun at a nearby arcade as a holiday treat. I manage to do really well, and the cashier at the prize desk scans my card to show I have quite a lot of tickets. I find a large stuffed dog that I want, well under the total tickets I have, but as I am 5’2”, it’s just out of my reach. I go back to the prize desk.)

Me: “Excuse me. I’ve decided on that dog over there—” *points at stuffed dog on high shelf* “—but I’m too short.”

Cashier: “Well, you can combine your ticket card with another, and maybe that will be enough.”

Me: “Huh?”

Cashier: “If you’re short, you can combine two cards and get more towards prizes.”

Me: “How will that get me the dog? I thought I had enough tickets.”

(Luckily, my boss overhears and realizes what I meant.)

Boss: “Here, [My Name]; I’ll get it for you.”

(He reaches up and grabs the stuffed dog off the shelf, bringing it over to me.)

Cashier: “Oh! You meant you couldn’t reach! Sorry about that.”

Me: “Eh, I’m used to it. Next time I’ll try to win a ladder.”

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Wrist Banned

, , , | Right | September 13, 2017

(I work at an arcade with batting cages, but we also have a play park. It is $2.75 for kids to go in and it is posted multiple places, including the door to the play park. People often go in without paying for a wristband, so we send staff in to check to see if anyone doesn’t have one. We happen to have an all-white staff this day, and the lady in the story is black.)

Boss: “Hey, [Coworker] can you go check wristbands?”

Coworker: “Yeah, sure.”

(About five minutes later, a lady comes up to my boss who is out fixing a game.)

Lady: “I want to know why your worker came up to MY kids first instead of everyone else’s?”

Boss: “Well, your kids were the ones in the play park without wristbands.”

Lady: “Well, I have come here thousands of times, and I have never paid before!”

Boss: “Oh, well then, I guess you owe me $2750. You can come see me at the register when you want to square up.”

(She cashed her tickets in and left. I haven’t seen her since.)

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