If You Have Time To Spat You Have Time For Your Cat
I run a small rescue in a town of about 3,000 people. A woman reaches out over Facebook.
Woman: “Hi, I have this cat who needs a surgery, and the vet said it’s [amount], but I can’t pay that.”
Me: “I’m so sorry! That must be difficult. Are you looking to surrender the cat?”
Woman: “No! I want you to pay for it.”
Me: “Sorry… what?”
Woman: “I want your rescue to pay for the surgery. I don’t have that kind of money, and I don’t want to put her down!”
Me: “I’m sorry, but that is not a service we provide. What I can do is make a courtesy post about your cat and ask for donations to go to you or the vet office directly, but I can’t use money that has been donated to these animals for someone’s owned pet.”
Woman: “Why not?”
Me: “Because that’s no different than me using the donations to buy dog food for my personal dog. The donations are for the animals awaiting adoption while in our care.”
Woman: “Well, what f****** good are you if you’re not willing to help people?!”
Me: “Have a nice day, ma’am. Good luck with your cat.”
She gave us a one-star review, saying we weren’t willing to help her when she came to us with an injured cat and made several posts where she blasted us for being uncaring and unprofessional. In turn, I replied to every post she made with screenshots of the conversation. She deleted all of my comments, so I just made my own post.
She quickly blocked my page, so I’m sure she’s still talking trash about us behind our backs.