The Height Of Politeness

| NY, USA | Awesome Workers, Popular

(I was working at a local amusement park on the bumper cars. We have a measuring stick to make sure that the kids are tall enough to ride. Sometimes to brighten my day I would see a kid that I knew was tall enough for the ride and make it seem that they were too short by putting the stick on my foot. It usually got a few chuckles from customers. One day I had a very tall guy come up so I raised the stick in the air.)

Me: *serious voice* “I’m sorry, sir, you are too tall for this ride.”

Customer: “Okay.” *turns and starts walking away*

Me: *stunned at first then calls out to him* “Sir, I was just kidding! You can ride.”

Customer: *smiles and comes back* “Thank you.”

(The man made my day!)


Dealing With An Emotional Rollercoaster

| Keansburg, NJ, USA | Bad Behavior, Crazy Requests, Popular

(I’m the ticket booth operator. We offer Unlimited Ride wristbands that can be used for the full day. The park opens at 10 AM, with larger rides starting at 12. The park suffered from a power outage about a half hour before, so about four rides are not working at the moment.)

Me: “Hi! How can I help you?”

Customer: “I would like a full refund for these wristbands. Your website said that all of the rides were open and none of them are! There is no one running these rides!”

Me: “Ma’am, we just opened, and I would have to call a manager to make a refund. The ride operators are not going to run empty rides. If you wait at the entrance of the ride you want, someone will be with you momentarily.”

Customer: “But the website said all of the rides would be running!”

Me: “Yes, all working rides will be running at 12 today. It says that on the website and brochure.”

Customer: “This is an outrage! I am going to expose this scandal!” *takes out phone and start filming all of the empty rides, while getting the ride operator’s faces in the shot*” This is going to go viral on Facebook and YouTube! No one will ever come here again!”

(At this point my manager walks up to her.)

Manager: “Is there a problem here?”

Customer: “Yes! I purchased these wristbands to use for all of the rides, just like your website said, and nothing is open here!”

Manager: “I’m sorry to hear that. Have you waited at the entrance of the ride you wanted so that the operator knows that you want to go on that ride?”

(The three ride operators are now standing around the ticket booth to see what is going to happen with this unruly customer.)

Customer: “No, they should just know to run the ride for us! I just want a refund for these wristbands!”

Manager: “Okay, let me handle that for you.”

(She gives the refund to the customer, and cuts off the wristbands from her and her daughter’s wrists, who is crying her eyes out, begging to stay while telling her mom that she is okay with not going on some of the rides. The mother just drags her out of the park.)

Manager: *telling the woman as she leaves* “Just so you know, my [Family Member] is a lawyer, and it’s illegal for you to post those videos with our employee’s faces in them.” *turning to me* “You handled that very well. Good job.”

(A few weeks later we had the busiest day of the summer. So much for no one showing up ever again…)


Bemusement Park

| Anaheim, CA, USA | Health & Body, Tourists/Travel

(I am on a ride. We are approaching the end. There is a woman who appears to not be enjoying the ride at all. If anything, she looks like she is going to have a panic attack.)

Character On Ride: “Would you like to ride with us again?”

Panicking Customer: “F***, NO!”

Getting More Than Just Brownie Points

| Williamsburg, VA, USA | Holidays, Theme Of The Month

(It is the Christmas celebration at this particular park, and the park has reached capacity so almost every food outlet in the place is PACKED, and workers are very stressed. My fiancé and I are paying for our food.)

Cashier: *very hassled* “I’ll be open in a second – be right with you!”

Fiancé: “Take your time!” *smiles*

Cashier: *finishes setting out items and begins to ring us up* “Is that an original cup or a refill?”

(She points at my souvenir mug. Refills are cheaper than the first drink you buy in them.)

Me: “Oh, it’s a new drink.” *she enters it as a new drink which rings up $2.99, and I realize the mistake* “Ma’am, it’s actually a mug of soup, not a hot drink, so it’s $6.99.”

Cashier: “Oh! Oh, my goodness. Thank you for telling me!”

Me: “I get brownie points for being honest, right?”

(We all laugh.)

Cashier: “Are you all season pass holders?”

(We nod and hand her one of our passes. When she hands back the receipt, I notice that she has not given us the 10% pass holder discount, she has discounted us $14 off the $60 check!)

Fiancé: “Ma’am, is there a mistake? We’ve got a way bigger discount than we’re supposed to have.”

Cashier: “Nope, not at all! You two are such a lovely couple and you were so nice to be honest with me!”

(My fiancé signs the receipt and we wish each other merry Christmas before leaving with our food. Yay for Christmas spirit even when things are hectic!)

Prize Example Of Demanding Customers

| Mason, OH, USA | Family & Kids, Money

(I work at an amusement park in Ohio running games in the park. Today I am overseeing a racing game with prizes.)

Me: “Hi, how may players?”

Customer: “Just me and my son.”

Me: “All right, that will be six dollars.”

(The customer hands me her credit card and I swipe it. After handing it back another family shows up and pays to play. I run the race and the other family wins.)

Me: “Would you like to try again?”

Customer: “Yes.”

(She hands me her card. I turn on the water guns and she is not sitting down to play.)

Me: “Ma’am, I need two people to play. You were going to play with your son, right?”

Customer: “No! I just want him to play!”

Me: “Uhm, I can try and find someone to play against him but you already paid saying that it was you and your son.”

Customer: “I did not! I just wanted to buy the prize.”

Me: “Ma’am, I can’t actually sell you the prize.”

Customer: “Then why did I pay? I want to speak to your supervisor!”

Me: “Ma’am, my supervisor isn’t in currently. What can I do to make things right?”

Customer: “You can refund me and give me the prize I paid for.”

Me: “I can refund you but I cannot give you a prize.”

Customer: “I already paid once; I should get my prize!”

Me: “Ma’am, another family raced against you and your son and they won, therefore they got the prize.”

Customer: “Why am I even listening to you?!” *storms off*

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