Unfiltered Story #150968

, , , | | Unfiltered | May 15, 2019

(I work at a clothing store where, at the end of our transactions before printing the receipt, we’re prompted to ask the customer for both their email and their zip code. The email is of course for promotional purposes, while the zip code is for demographics, so corporate can see what areas people come from to shop at our store. I’ve just finished ringing up a woman in her late twenties or so when I get to this point in the transaction.)

Me: Alright, and could I just grab your email?

Customer: Oh, no thank you.

(About half of customers ask to skip the email part, so this is nothing new.)

Me: Okay, and what’s your zip code?

Customer: Do you really need that?

Me: Uh… it’s just what I have to ask you.

Customer: Yeah, but I don’t want them sending me stuff.

Me: Oh, I don’t think that’s how it works. They just ask for the zip code for—

Customer: No! They can find my address using the zip code, and I don’t want them sending me anything.

Me: Okay, but—

Customer: My dad works in retail, I know how this works.

(Apparently retail companies have access to all of their customers’ personal addresses through just the use of a zip code, when thousands of other people have the same zip codes… who knew!)

Bad Parenting, No Bones About It

, , , , , | Right | April 2, 2018

(A mother comes up to my register with her young daughter, who looks no more than two years old. Everything is going normally until the customer’s daughter starts to wander toward a candy display a few feet away.)

Customer: “Hey! Do I hear a skeleton?”

(The little girl freezes and turns to her mother with a look of terror.)

Customer: “Do you see any skeletons? You’d better stay by Mommy!”

(At this, the little girl runs back to her mother and clings to her leg, on the verge of tears as her eyes keep darting around the store looking for “skeletons.”)

Customer: *laughs and turns back to me* “She got really scared by a Halloween decoration a few weeks ago. It’s the best for keeping her from misbehaving!”

(I looked back at the shaking toddler and had nothing to say… That poor, traumatized little girl!)

Charity Never Starts At Home For Some People

, , , , | Right | March 20, 2018

(My store is hosting a Safety Week, and throughout the store parents can pick up free flyers, stickers, magnets, and mini coloring books with child safety tips on them. Overall, it’s to raise awareness for a fundraiser we’re doing for the National Center for Missing and Exploited Children, where we ask for a $1 donation at the registers. A mother and her young daughter come up to my register, and I see the daughter has collected all of our free items and looks very excited.)

Me: “I like your stickers! Did you get some magnets, too?”

(I point to the pile of magnets we have at the register, and the daughter proudly holds up her own magnets. At that moment, her mother grabs another sheet of magnets and puts them in her purse.)

Customer: “For my son at home.”

Me: “Great! I’m glad you guys like those; they’re for a great cause. All right, your total is [total]. Would you like to donate a dollar to the National Center for Missing and Exploited Children?

Customer: “Nope, I’m fine.”

(I looked incredulously at the excessive amount of free safety trinkets they’d collected, before continuing with the transaction as politely as I could. It was pretty baffling, though!)

No Need To Be Anal About It

, , , , , , | Right | January 17, 2018

(I work at a clothing store that markets itself as a family-friendly store with clothes for the whole family. We have a t-shirt in the boy’s department that says “ANIMAL” on it three times, with different letters a lighter color than the rest on each line so that it spells out “I’M AN ANIMAL” within the words. We’ve had the shirt for some time, and it’s one of our popular ones. A man and his son, maybe nine years old, come to my register with this shirt. The man seems a bit agitated.)

Customer: “Hi, I need to return this shirt. I don’t know what kind of business you guys are running, but it has a swear word on it.”

Me: “You mean… ‘animal?’”

Customer: “No, just look at it. My poor son wore this to a party.”

(I stare at the shirt for a good thirty seconds and can’t see anything other than the word “animal.” The customer then points to the top line, where the “IM” in the middle of the word is a different color. I still don’t see anything. The customer then points to the “AN” and “AL” on either side.)

Me: Oh… ‘Anal.’ I never even noticed that was there; I think it’s honestly just supposed to say, ‘animal.’ I don’t think they meant to do that on purpose.”

Customer: “Of course they did. They do it so unsuspecting people will wear the shirt and the smarter people will see it and be subjected to that kind of language.”

Me: “Okay, then. Let’s just get that returned for you.”

(The boy seemed unphased by the whole event, as if his father’s rationale was totally normal and he fully believed it. Of course, this customer also didn’t have his receipt, and expected me to give him cash back for the full price of the shirt when it had gone on clearance, and our policy is store credit without a receipt. Overall, he was a fun customer to deal with.)

Reasons Why Customer Service Should Be Mandatory: #2

, , , , , | Right | January 1, 2018

(This comment is left on a satisfaction survey a customer filled out online, which gets posted in the break room.)

Customer Comment: “I came in the other day during your summer sale and you guys were super busy. There were employees on the sales floor, but they were too preoccupied helping other customers, so I was never able to get any help. When I was ready to check out, all of the registers were open and the cashiers seemed to be going fast, but the line was way too long, so I just put all my things on hold and left. I don’t think I’ll come back for them, though. I think you guys are doing something wrong. Maybe hire some more people and have your employees stay later after closing, so the store isn’t such a mess when you’re busy like that and customers are leaving their crap everywhere.”

(The survey also stated that this customer came in five hours after we opened for the day, on one of our busiest days of the summer. I don’t think they’ve ever worked a day of retail in their life!)

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