Absolutely Trucking Mad

, , , , | Right | March 4, 2019

(I worked for a while at a storage facility. One afternoon, a man comes storming in and cuts me off before I can greet him.)

Customer: “I can’t believe this place! I was here first thing in the morning with a moving truck and couldn’t even get in the gate! I’m better not be charged again for this truck!”

(I panic a little hearing this. Our facility is secured with an access gate with specific hours of operation. Our angriest customers are the ones who show up out of the blue, with no appointment, at six o’clock in the morning with a moving truck full of crap. All of these customers are greeted by a closed office and a locked gate.)

Me: “I’m so sorry for the confusion. Was your gate code not working here?”

Customer: “I don’t have a gate code! I’m here to drop off this truck!”

Me: “I’m sorry, do you currently rent storage here? Or were you looking to rent this morning?”

Customer: “I’m not renting here! I’m only here to drop off this d*** truck!”

Me: *beginning to think I understand, but still cannot believe what I’m hearing* “Were you…. dropping off items for a renter here? I’m not really following. That truck isn’t ours. That’s a [Competitor] truck.” *I gesture to the giant sign hanging behind me* “We are [Company]. I’m afraid we cannot keep their vehicle on our property. We don’t even offer a moving truck, to be honest.”

Customer: “Well, aren’t you guys all the same? This is the address my GPS led me to; this is where I’m leaving the truck!”

Me: “I’m afraid I cannot let you into the property, sir.”

Customer: “…”

Me: “…”

Customer: *storms out*

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Unfiltered Story #136356

, , , | Unfiltered | January 11, 2019

(I am working concession and the 7pm rush has begun. This couple are the first of a growing line. They are fighting about what they want and they seem to not be remotely close to a decision. I opt to ask the customer behind them what she would like to order. My manager happens to be right next to me helping me manage the line).
Me: What would you like, ma’am?
Customer One: Why are you taking her order? You looked right at us and decided to help her first? We almost knew what we wanted.
Me: Sir- (He cuts me off).
Customer One: We were here first, and that means you serve us first. Do you have a manager we can speak to?
Manager: Right here, sir.
(At this point, the customer has demanded to speak with my manager privately. While I help other customers, I am not able to hear the entire conversation between the couple and my manager. I do know that my manager defended me).

Unfiltered Story #133352

, , , | Unfiltered | December 17, 2018

Mistaken identity story. I am shopping at a local wholesale store. Nothing that I am wearing looks like I work here and I am shopping with a cart.

Customer: “Excuse me, I need some help.”

Me: “Oh, well, uhm, I am sure there is an employee around.”

Customer: “That is why I am asking you! I need you to lift this for me!”

She is pointing at a 50 pound bag a flour. I am barely 100 pounds.

Me: “Lady,  I am too small to lift that. That is half my body weight. I am pretty sure the store would not appreciate one of their customers getting injured. I am sure there is someone around who will help you who actually works here.”

Customer: “YOU work here.”

Me: “Uhm, no, I don’t.”

Customer: “Yes, you do! I have seen you here!”

Me: “Yeah, I shop here every other week. That is it. Twice a month. They do not pay me to be here. I don’t work here.”

Customer: “Yes, you do! Now help me, or I will report you!”

Me: “Even if I did work here, which, once again, I do not, I am sure the manager would understand a tiny girl not wanting to lift that bag. Now, find someone who works here and stop yelling at me, please.”

Customer: “Typical young person! Lazy and unwilling to do their job!” She has her hand on my cart so I cannot pull away.

Me: “Listen, lady, I work elsewhere. For the last time, go get someone who actually works here. They should have vests and radios and they sure as heck are not wearing flip flops and a tank top like I am!”

Customer: “I WILL get you FIRED!”

Me: “You have to actually work someone to get fired from it.”

Store employee who happened to overhear the last part: “Ma’am, can I help you?”

Customer: “YES! Radio your manager! I want this skank fired!”

Employee: “Uhm, she does not work here.”

Customer: “Why are you sticking up for her!? I am the customer!”

Employee: “Well, she is wearing out of regulation shoes, she is holding a purse and has a cart full of product. She also has no name tag. Really, there is no reason to assume at all that she works here with us. Now, I am willing to help you.”

The lady actually starts screaming at both of us, while still not letting go of my cart. She is screaming swear words and demanding I help her, still. The store manager does end up getting radioed.

Manager: “Excuse me, what is going on?”

Crazy customer: “Your lazy b**** of an employee wont help me!”

Manager: “She does not work here. She is obviously shopping. Do you think that we let open shoes and purses on the floor for employees? And no one working here will be in a tank top.”

Customer: “HOW DARE YOU? The customer is always right! I will never shop here again!”

She storms off and I am given a coupon for a free meal at their food stand and also got a discount on my groceries.

Best… Shift… Ever

, , , , , , | Right | December 11, 2018

Arriving for my shift at a convenience store one summer evening, I was surprised to find the power was out. It turned out that about half a mile up the road, a dump truck didn’t put its bed down in time, and it took out the power lines!

My coworker’s shift was over, so she left. My manager had “other things to do.” I was told to put up signs and lock the doors, and I would still get paid since I had to be there. I put up printer paper signs of. “CLOSED, NO POWER.” on both doors, and proceeded to get paid to read magazines, hang out, and do nothing for almost the next six hours.

Some customers were understanding; some were not. I would like to say I was polite… but that would be lying. “What part of ‘closed’ do you not understand?” frequently came out of my mouth. With no power to the cameras, I easily got away with living out the retail dream: telling people to go away!

About 15 minutes before my shift ended, around 10:45 pm, the power came back on, and I spent the last part of my shift making sure all the machines and systems came back online.

To this day, telling people to p*** off and go away, and getting paid for it made for the best shift I’ve ever worked.

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Unfiltered Story #131668

, , , | Unfiltered | December 9, 2018

I’m sitting at my desk at the teller line. My desk is lower than everyone else’s because I also deal with foreign money and account services. The customer walks in and sees I’m the only one on the teller line.

Me: Hello! How can I help you?

Customer: Are you available?

Me: Yes, sir.

Customer: Where are you?

Me:…Right here, sir.