When The Prompt Isn’t

, , , , , , | Working | April 21, 2020

(I’m buying a gift card for a popular online retailer at a local grocery store along with some basic foodstuffs. The cashier does the brief “These cards are used for scams, etc.” explainer, and then this occurs when I try to pay.)

Cashier: “And how are you paying?”

Me: “Debit, please.”

Cashier: “Okay, go ahead, but you can’t tap your card, because of the gift card.”

Me: “Okay, fine.”

(I wait for the machine to prompt for my card.)

Cashier: “You can’t tap, because of the gift card. You have to insert your card.”

Me: “Yeah, I got it.”

(I continue to wait for the machine prompt.)

Cashier: “Sir, you can’t tap; you have to insert the card, because you’re—”

Me: *cracking* “Lady, do you see the name and logo on my coat? [Company] Payment Systems. The company who builds and programs the card readers here. I know the process; I’m waiting for you to finally push the option for debit so I can put my card in like the machine will prompt me to!”

(The cashier finally selected debit. I get that customers don’t always listen to directions, but don’t sit there doing nothing because you don’t think they heard or understood you.)

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Definitely The Wrong Call

, , , , | Healthy | April 19, 2020

I see a missed call on my phone and recognize the number from a store where I used to work over ten years ago. I check my voicemail and it’s from the pharmacy.

Pharmacy: “Hi, [My Name], it’s [Store Pharmacy]. We aren’t able to get your prescription in; can you call us back?”

I moved my prescriptions since I quit and haven’t been to the doctor recently, so I call back, confused.

Pharmacy: “Hello, [Story Pharmacy], how can I help you?”

Me: “My name is [My Name] and I just had a missed call about a prescription?”

Pharmacy: “Yes, we aren’t able to order the cream in but we called [Doctor] to ask about an alternative.”

Me: “That’s not my prescription; I haven’t had anything filled there in years. It must be for someone else?”

Pharmacy: “Is your name [Full Name]?”

Me: “Yes.”

Pharmacy: “Is your phone number [number I called from]?”

Me: “Yes.”

Pharmacy: “Is your birthdate June 2—”

I cut them off.

Me: “That is not my birthdate; I’m not allowed to hear that information. This is someone else’s prescription.”

Pharmacist: “Oh, sorry about that, then!”

Am I glad I switched pharmacies…

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Wait, What Was The Question?

, , , | Working | April 14, 2020

(I took over the marketing for a small nonprofit a few months ago. My predecessor was with the organization for a few years but left on good terms. One afternoon, the phone rings.)

Me: “Good afternoon, [Nonprofit].”

Caller: “[Predecessor]?”

Me: “[Predecessor] is no longer with [Nonprofit]. Can I help you?”

Caller: “Can I speak to whoever’s in charge?”

Me: “In charge of what?”

Caller: “[Predecessor] used to do the marketing. Who does that now?”

Me: “That would be me; I am the marketing contact now.”

Caller: “I am calling from [Website]. Did you have a minute to talk about advertising?”

Me: “I don’t at this point, but if you’d like to send me an email I can see what you’re offering.”

Caller: “We have hundreds of options; I can’t send an email but I can call you next week.”

Me: “We don’t need any extra advertising at this point anyway, so there’s no need to call again.”

Caller: “That answers my question, then!”

(Why didn’t you actually ask it?)

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Unfiltered Story #191921

, , | Unfiltered | April 13, 2020

(Not sure if this one belongs here or over at notalwaysworking.com, as both the clerk and the customer were pretty rude in this one, and I got caught in the middle. I go to a sandwich shop for lunch and place my order. The clerk gets to work making the sandwich, when another customer comes in.)

Customer: What are you soups today?

Clerk: Read the sign.

Customer: I can’t see the sign from here.

Clerk: Then move closer to it.

Customer: Well, f**k, you, too, if you’re not gonna help me.

Clerk: HEY! I can’t read the f**king sign when I’m busy making this guy’s sandwich!

(The clerk points to me. The other customer begins glaring at me. I realize they’re both waiting for me to say something. So, I say the only thing I’m thinking.”

Me: Please leave me out of this.

(The other customer leaves in a huff, and the clerk goes back to making my sandwich.)

Taxing Faxing, Part 27

, , , | Right | April 6, 2020

Me: “Hi! Thanks for calling [Company]. This is [My Name]; how can I help you?”

Customer: “Who can I talk to to get a withdrawal form faxed to me? I can’t print it from your website.”

Me: “That would be us, sir. I can help you with that. What fax number would you like it sent to?”

Customer: *pause* “Gee, I don’t know. I’ll have to get a fax number and call you back.”

Me: “Okay, sir, not a problem. Call us back when you have a fax number.” *facepalm*

Related:
Taxing Faxing, Part 26
Taxing Faxing, Part 25
Taxing Faxing, Part 24

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