Paying It Forward To Make The Line Go Forward

, , , , , | Right | February 28, 2018

(I am working the customer service desk. My manager has just arrived and is standing near me. I am currently helping a customer when another customer lines up behind and this happens.)

Customer #1: *in line, pointing to a small container of hummus* “Could you help me unwrap this?”

Manager: *opens package slightly for him* “[My Name] will help you check out.”

Me: *finishing with first customer* “Hello, sir. How are you today?”

Customer #1: “Fine.” *rips rest of package off before paying*

(Upon scanning the barcode of the package, I notice he has put some change beside it, but the item is slightly more expensive.)

Me: “Your total today is [price].”

(The customer throws down his unwrapped hummus container angrily.)

Customer #1: “NO. THIS IS SUPPOSED TO BE TWO FOR [PRICE]! THAT’S [SLIGHTLY CHEAPER PRICE] EACH!”

Me: “Unfortunately, you have to buy two items to get that price.”

Customer #1: “NO! IT’S BUY ONE FOR [SLIGHTLY CHEAPER PRICE] AND THAT’S ALWAYS HOW IT’S BEEN AT [THIS STORE] AND [COMPETITOR]!” *throws some random coins down, but it’s still not enough* “THERE! THAT’S ALL THE MONEY I HAVE!”

Me: *not sure what to do* “Uh, I… I’m sorry, sir.”

Manager: “I will go check the sign.”

(Another customer has just lined up behind the irate customer and has obviously heard him yelling.)

Customer #2: “Here.” *holding out enough money to pay for [Customer #1]*

Me: “Oh, are you sure? Thank you so much!”

Customer #1: *still yelling and flailing about*

Customer #2: “Hey, bud, it’s all right. I paid for it.” *hands him hummus*

Customer #1: “You’re a real gentleman, sir!” *gives me a dirty look and leaves*

(In [Customer #1]’s haste, he does not pick up his change, since [Customer #2] has more than paid his hummus. I deduct that from [Customer #2]’s order and thank him profusely. [Customer #2] is also buying a lottery ticket.)

Me: “Hopefully good karma is on your side and you’ll win big!”

(My manager came back and confirmed that not only was there not a current deal for buying two items, but the correct price was also clearly advertised.)

Timeout Timed Out

, , , , | Learning | February 28, 2018

(My baby sister is taking beginner ballet classes; she is four years old. There is a large age gap between us, so usually I’m the one who drops her off there and picks her up an hour and a half later. The teacher believes that people shouldn’t be watching the class, as it distracts the kids from learning. My sister loves dancing, so she does well until we have to pull her out because of this encounter.)

Teacher: “I had to put [Sister] in timeout today; she was being really bad!”

Me: “Oh, really? What did she do?”

(As I grab my sister’s hand, I notice she looks as if she has been crying for a long time.)

Teacher: “She pushed another girl today.”

Me: “How long did she have to stay?”

Teacher: “The majority of the class. She didn’t seem to learn her lesson.”

Me: “And how long did she cry?”

Teacher: “I couldn’t move her until she learned her lesson!”

Me: “And? Did she apologize, at least? I’m not sure why she would be there for so long.”

Teacher: “I mean, she did say sorry after she pushed her, but she needed to learn!”

Me: “So, leaving her alone, and letting her cry this entire class, was her ‘learning her lesson’?! She’s four years old, she apologized, and she has been crying this entire time, and you left her there all class long?! Not only was this a wasted class for us, you needlessly punished her for so long, even when she apologized!”

Teacher: “She needed to learn her lesson!”

Me: “The only thing I’ve learned today is that you don’t know how to handle a child. We’re not coming back once I tell my parents.”

(We got her out of that class, and have since admitted her into another dance school. I’m not saying that my sister didn’t do anything wrong, but keeping her in timeout while she cried her eyes out, after she had apologized, is ridiculous. We give her timeouts, too, sometimes, but never for so long!)

Getting To The Tooth Of The Matter

, , , , | Friendly | February 19, 2018

(A good friend of mine goes to school to become a dental assistant. After a horrible, traumatizing experience when I had my wisdom teeth removed, my friend has convinced me that the dentist she works for is very gentle, listens well, and will ease my fears. She is right, and I start visiting him regularly. One night out at a club with that same friend, I am taking a drink of beer from a glass bottle, and she knocks into me, causing the bottle to chip my front tooth. I stay at her house that night, and she takes me to her office the next morning.)

Friend: “[My Name] is here to have her front tooth filed, due to an uneven edge.”

(I smirk, because I can tell she doesn’t want to admit to her colleagues that she, a dental professional, caused the “uneven edge.” We are taken back into a room where the dentist comes in and examines me.)

Dentist: “That’s a decent chip. How did you say that happened?”

Me: “[Friend], why don’t you tell him?”

Friend: “Well, um, we were out last night, and I may have… um, bumped her, which pushed her teeth into a bottle and… chipped it.”

(She is blushing profusely. Her boss and I are cracking up.)

Dentist: “Well, I did tell you to bring in new clients.”

Me: “I already come here!”

Dentist: “Job security, then? Let’s smooth that out.”

(It was a relatively painless experience, all in, and a great story we never let my friend live down.)

Not Quite A Glass Act

, , , , , | Right | February 8, 2018

(At the store where I work, when we bag bottles of nail polish, we put them in smaller bags, separate from other items. A customer has purchased some items, and forgoes the bag for her items.)

Me: “Here, please at least let me put the nail polish in a separate bag.”

Customer: “Oh, no, thank you.”

Me: “Are you sure? They are glass.”

Customer: “Don’t worry; I’ve handled a lot of glass items in this bag before.”

(The customer drops the nail polish, and it smashes on the floor. We just stare at it for a second, and then look at each other.)

Customer: “Well… that was good timing.”

Who Needs A Soap With This Kind Of Drama

, , , , , , , | Related | February 4, 2018

(While attending post-secondary school, I share an apartment with two of my cousins, one of whom attends a different school. My program is only two years, while hers is four, so immediately after I complete my program, I have to travel away for a job. As I’m not totally moving, I keep paying my share of the rent, so I can have a room to come home to when I have days off from the job. I am at the apartment for perhaps ten days over a three-month period, May to July. My aunt, my cousins’ mom, has come to visit for a few days, in July. The apartment is a complete and utter disaster; there is a horrific fruit fly infestation and mold on dishes waiting by the sink. It’s disgusting. I am in town, as well.)

Aunt: “[Cousins #1 & #2]! This is a complete pigsty! How did it get like this? Have you guys not been doing your chores at all?”

Cousin #1: “Well, I’ve been too busy with school. I was so behind on so many assignments! My professor gave me a summer extension.”

Cousin #2: “It wasn’t my turn to do the dishes.”

Aunt: “Well, whose turn was it?”

Cousin #2: “It was [My Name]’s!”

Aunt: “But hasn’t [My Name] been away for work since May?”

Cousin #2: “Well, yes, but—”

Aunt: “So, you haven’t done any dishes since she left?”

Cousin #2: “But it was her turn!”

Aunt: “Were the dishes done before she left?”

Cousin #1: “Yes, because it was my turn before her.”

Aunt: “So, what you’re saying is that you used dishes, cooked, and so on, and left the dirty dishes for [My Name] to clean up, even though she wasn’t actually living here, and kept piling them up, waiting for her to come do them, because it was her turn?”

Cousins: “Yes!”

Aunt: “SOAP. GLOVES. NOW.”

(It was a huge relief to have them put in their place. They are wonderful girls, but it was absolutely ridiculous that they somehow expected me to be responsible for cleaning up after them when I wasn’t even living in the apartment. One cousin had to do all dishes, while I helped the other scrub out the cupboard to get rid of the fruit flies. Tip: apple cider vinegar will draw them. I now have a major sensitivity to fruit flies, and deep-clean my own house anytime even one shows up.)

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