Expecting Special Service

, , , | Right | February 19, 2021

I manage the overnight shift at a fast food place. At some point, we close the computer system and then reopen it. This controls the prices, specials, and menu boards. We do not know until we reopen that prices and specials have changed.

Every once in a while, the price in the register will not match what is on the menu boards.

One morning, a customer requests a recently discontinued promotion.

Me: “That item is no longer available.”

Customer: “It’s on your menu board; all I want is what’s on your board.”

All during the discussion, he cursed at us for how “rude” we were. I fixed the order to reflect the cost of the old special and told him the cost.

I then went to look at the board and found that the old special was no longer on the board. Apparently, he saw me going outside and drove off very quickly. If he had quit talking and paid, he would have gotten his desired special at the old rate.

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My, Aren’t We Feeling Entitled Today?, Part 4

, , , | Right | February 10, 2021

A lady comes into the store.

Customer: “Could you go around the store and help me find the things on my list?”

She seems innocent enough.

Me: “Okay.”

When we get to the checkout line and I bag her groceries, she then asks me:

Customer: “Can you pay for it?”

She wouldn’t take no for an answer, so I had to get one of my supervisors to come to bail me out. The lady got mad and said that I promised to help her. I did say I would help her, but I never said ANYTHING about paying for her groceries.

I should have known something was wrong when she said her car got stolen, asked me for a ride home, and then asked somebody else when I told her I don’t drive.

My, Aren’t We Feeling Entitled Today?, Part 3
My, Aren’t We Feeling Entitled Today?, Part 2
My, Aren’t We Feeling Entitled Today?

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Banana-Drama, Part 12

, , , | Right | February 9, 2021

I am a cashier. A man walks up holding a bundle of bananas. I type in the PLU code and weigh the bananas. 

Me: “Your total is $1.28.”

Customer: *Looking angry* “What?!”

Me: “What’s wrong?”

Customer: “That’s too much! They don’t cost that much!”

Me: “What do you mean, sir? This is the price.”

I show the per-pound price.

Customer: “I weighed it over there and it weighed way less! You’re making it weigh more! You’re cheating me! I want a manager!”

A manager walks over, hears the situation, and weighs the bananas; it comes out to the EXACT same price.

Customer: *Suddenly super happy* “Thank you so much.”

Banana-Drama, Part 11
Banana-Drama, Part 10
Banana-Drama, Part 9
Banana-Drama, Part 8
Banana-Drama, Part 7

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Lacks Vision On Insurance

, , , , | Right | December 31, 2020

I find a note on my desk after lunch that has a patient’s name and contact info on it. It states that she wants to know about vision coverage for her glasses. So, I brace myself, because you just never know how conversations on vision coverage are going to go, and I call her.

Me: “Hello, this is [My Name] from [Optical Store]; I got a note that you have some questions about your vision coverage?”

Customer: “Yes, thank you for calling back. I just want an estimate on how much insurance will pay on my glasses.”

Me: “Okay, what is the name of your vision insurance?”

Customer: “Oh, I don’t have any yet. I’m trying to decide whether it’s worth paying for.”

Me: “Oh… Well, unfortunately, there are quite a few companies offering vision coverage and each company has multiple plans that can vary greatly, so I’m not able to give a ballpark figure on how much they will pay. I can, however, give you a ballpark price on glasses.”

Customer: “But I don’t want to know how much the glasses will cost. I want to know how much the insurance will pay.”

Me: “I’m sorry, but I’m not able to come up with that number because there isn’t a flat rate that all vision plans pay. It varies greatly. Once you have coverage, I’ll be happy to look into those benefits and explain them to you.”

Customer: “That’s ridiculous! How am I supposed to figure out whether it is worth paying for or not if you can’t tell me how much it pays?!”

Me: “I’m sorry, but I won’t be able to help with any coverage amounts until I have more information to work with. Like any other type of insurance, the coverage depends on the company and plan that’s chosen. Again, once you have vision coverage—”

Customer: “Fine, whatever…” *Hangs up*

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She’s A Catho-holic, Part 2

, , , , | Right | December 30, 2020

I work in a Christian bookstore. While we don’t belong to a specific church, we were founded by a Protestant affiliate so we don’t carry Catholic items. Sometimes Catholics will come in looking for rosaries, saint medallions, or the Catholic Bible. We politely tell them we don’t carry those and then inform them of the closest Catholic shop. Most are very nice about that, but this one time is different.

My coworker, a pastor, walks up to the customer and asks if she needs help.

Customer: “Yes, where are your Catholic bibles?”

Coworker: “I’m sorry, ma’am, but we don’t carry any.”

Customer: “What? But why not?”

Coworker: “That would be determined by corporate.”

Customer: “You should carry it! The Catholics made the Bible! No one would have the Bible without the Catholics!”

She goes on for a while about how the Catholics wrote the Bible. Both my coworker and I have to stand there silently as she berates us. Eventually, our manager comes over to talk to her. My coworker disappears to the back of the store.

She leaves, unsatisfied, but there is nothing we can do. Then, my coworker comes up with a mischievous look on his face, hiding something behind his back.

Coworker: “Oh, did she leave?”

Me: “Yes.”

Coworker: “A shame. I thought she might like this.”

He held up a beautiful leather-bound edition of Martin Luther’s writings. I couldn’t help but laugh. Who knew pastors had such a devilish sense of humor?

She’s A Catho-holic

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