Failed Across The Board-ing

, | MI, USA | Food & Drink, Liars & Scammers, Top

(I recently started working at a restaurant in my local airport. We serve passengers waiting to board their flights. As a rule, we tell all of our customers how long their food will take so that they don’t risk missing their flight or not receiving their food in time to board. I am visibly pregnant.)

Me: “Hi, what can I get for you today?”

Customer: “Can I get a cheeseburger combo from the grill?”

Me: “Sure! Just so you know, they usually take about 10-15 minutes to make. Is that alright?”

Customer: “Yeah, that’s fine…”

(I give the woman her total, cash out the transaction, and she goes to her boarding area. After about five minutes, she returns.)

Customer: “Where the f*** is my burger?!”

Me: “Ma’am, as I said before, they take anywhere from 10-15 minutes to make. I can go check and see how much longer it will be for you.”

Customer: “Bulls***! You didn’t tell me that! My plane is boarding! I’m going to miss my flight!”

Me: “Hold on one second, ma’am and I’ll go check.”

Customer: “No, f*** that! I want a manager and a refund!”

(I fetch my manager.)

Customer: “I want this pregnant s*** fired! She didn’t tell me that the food would take this long! How could you even hire someone like that? I don’t want some knocked up s*** taking my order!”

Manager: “Ma’am, you are entitled to a refund. However, you are not entitled to insult my cashier and disturb the other customers. Also, I don’t doubt that my cashier told you how long the food would take. I’m betting you didn’t notice her saying it. Just like you didn’t notice that she is wearing a wedding band excluding her from your s*** comment, didn’t notice that your food has been sitting on the hot tray for a full two minutes while you berated my employee, and didn’t notice that your flight is not boarding. The flight boarding is for uniformed military only.”

Customer:*stammers, takes her burger, and goes back to her boarding area in silence*

Hello, Abbie Simpson

| Jacksonville, FL, USA | Military, Top, Tourists/Travel

(A passenger comes through my security checkpoint at the airport. She is the most scatterbrained individual I have ever seen, and has had to go through the metal detector three times: once for her belt, another time for her hairclips, and finally, for her dog tags.)

Passenger: “Geez, I’m sorry, you know? I don’t mean to be so brain dead.”

Me: “It’s fine, ma’am.”

(I hand the passenger her dogtags and sees she’s in the Navy.)

Me: “Oh, my brother is in the Navy. What do you do?”

Passenger: *laughs sheepishly* “You’ll love this. I work on a nuclear reactor.”

Weekly Roundup: Lost & Confused

, , , , | Not Always Right | Geography, Roundups

Lost & Confused: This week, we feature five stories of customers who are “geographically disadvantaged!”

  1. For The Love Of God, Get GPS:
    An employee serves as a human GPS for one completely lost customer!
  2. More Cars Than Common Sense:
    A couple thinks they lost their car, when they’ve really lost their minds.
  3. For The Love Of God, Get GPS, Part 2:
    This confused hotel guest puts the “duh” in Cana-duh!
  4. At The Corner Of Me & Myself:
    We need more than your living room to locate you, sir.
  5. The Great State Of Confusion, Part 4:
    An airline passenger ends up in New Orleans, LA–Los Angeles, that is!

PS #1: check out our new Extras section, with pictures, videos, and news galore!

PS #2: Read more roundups here!

Young (At Heart), Wild, And Free

| Seattle, WA, USA | Rude & Risque

(I am doing a pat down on an older woman in a wheelchair. As I clear each area, I’m letting the woman know that I am moving to a new area. Fairly quickly, it becomes obvious that the woman is intoxicated.)

Me: “Okay, ma’am, I’m going to clear your back now.”

Woman: *throws her arms out and says quite loudly* “Honey, I’m loaded! You can do whatever you want to me!”

The Great State Of Confusion, Part 4

| Los Angeles, CA, USA | Geography, Top, Tourists/Travel

(Note: my job at the airport is to give information to tourists as a courtesy.)

Me: “Hi, how may I help you?”

Customer: “How do I get to New Orleans from here?”

Me: “You’ll need to take a flight. It’s on the other side of the country.”

Customer: “No, it’s not.”

Me: “Yes, it’s in Louisiana.”

Customer: *getting mad* “Well, I’m from Houston and I’d be pretty pissed off if I went all this way for nothing!”

Me: “Wait…if you wanted to go to New Orleans, why did you take a plane to Los Angeles?”

Customer: “Because I’ve been wanting to visit my old pen pal for awhile to surprise him. Every time I send him a letter, I write ‘New Orleans, LA’ on the envelope. That’s L.A.! That’s where I am, and I know you’re lying!”

Related:
The Great State Of Confusion, Part 3
Make Benefit Glorious Guestlogisticstan
The Great State Of Confusion, Part 2
The Great State Of Confusion
The Great State Of Ignorance