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That’s A Latte Entitlement

, , , , , | Right | February 8, 2022

It is five am in an airport, so that is what I attribute most of this story to. I have ordered a hot sandwich because this is the only place open — no coffee because I don’t drink it. A group arrives just after me and places orders for drinks, and then we all mill around the collection area.

A member of staff puts my sandwich down in the collection area and calls my name. As I step forward, one of the men from the group behind me steps up to the counter and blocks me.

Customer: “This isn’t a latte.”

Me: “No, it’s my sandwich.”

Employee: “No, that’s her sandwich.”

He picks up my sandwich and looks at it.

Customer: “I ordered a latte. This isn’t a latte.”

I am reaching round him now, but he is tall and I am very short.

Me: “Excuse me. That’s my sandwich.”

He looks at me, confused.

Other Customer In The Group: “That’s her sandwich, [Customer]; your coffee is next.”

Employee: “Can you give her the sandwich?”

The man looks from me to the member of staff again.

Customer: “This isn’t my latte.”

Me: “No, it’s my sandwich.”

I reach for it. He is still staring vaguely at me but lets me tug my sandwich out of his hand and step away. As I am walking away, I hear:

Customer: “Did she take my latte?”

Do You Know The Way To Monterrey?

, , , , , , | Working | January 19, 2022

I am Mexican, from Monterrey, and was studying in London. I had to fly back to Monterrey to my brother’s wedding, but I couldn’t change my ticket online, so I tried ringing the airline’s phone number. After being on hold for ages, I decided to go to the helpdesk in the Heathrow airport, instead.

Once there, I explained that I needed to change the date of my ticket. The guy checked my ticket and proceeded with the change. When he printed the new ticket, I noticed that the destination was Monterey, California, not Monterrey, Mexico.

Me: “Sorry, this ticket says Monterey, California, and I’m going to Monterrey, Mexico!”

Employee: *Very condescending* “My apologies. I must have gotten confused by your accent!”

Me: “Regardless of my accent, I gave you a printed ticket that says Monterrey, Mexico. You must have gotten confused because you can’t read well!”

The guy just corrected the error without saying a word.

We’re Downgrading Ourselves To Former Customers

, , , , | Working | January 6, 2022

I’m on business and arrive at the airport, quickly finding the car rental booth.

Sales Guy: “Good news! We have upgraded your car.”

Me: “No, thanks.”

Sales Guy: “Sorry? It’s a free upgrade.”

Me: “No, I understand, but I would prefer the car I booked.”

Sales Guy: “Oh, I’m not sure how to un-upgrade you. Are you sure you won’t take the better car?”

Me: “Really sure. Last time, you upgraded me to some oversized four-by-four — completely inappropriate for the roads I will be driving.”

The sales guy starts acting like it’s my fault.

Sales Guy: “Well, I will need to call my manager.”

Me: “Okay.”

I can see him on the phone, making big arm gestures, clearly not happy. But I don’t care; I booked a specific car for a specific reason. Driving a massive car around rural single-lane roads and tight bends won’t work without losing paint. He eventually comes back.

Sales Guy: “I’m sorry, but we don’t have any of the cars you booked — hence the upgrade.”

Me: “Okay, well, I’ll talk to my company, but I think you will need to refund me.”

Sales Guy: “No refunds unless there’s three days’ notice.”

Me: “You failed to provide me the item I ordered; you are breaching your own conditions by not providing a suitable alternative vehicle. Like I say, I will talk to my company, but their external legal team will certainly be in touch if your company wants to be difficult.”

I get on the phone with my company. It’s not the first time they have had this complaint. The rental company offers cheap cars that they don’t have, so they can advertise cheap prices and hope most people go for a bigger vehicle. My company gives me the go-ahead to find any other similar car from any other rental company. By the time I get off the phone, the sales guy is coming back to the desk.

Sales Guy: *Smugly* “I spoke to my manager and they said they can offer an extra free day hire if you take the upgrade.”

Me: “Yeah, that’s no benefit to me whatsoever. I’ll take the refund now, please.”

Sales Guy: “I can’t override the deductions.”

Me: “That’s fine. My company is a legal firm; you can bet they will get it back.”

I managed to find a car that was actually more suitable and still struggled on some of the roads. I’m told that we got a full refund, an apology, and a new hire company.

This was at a time when we had twenty-plus guys going out every week and using hire cars. Then, when the lease contracts were renewed, they lost those, too.

Sometimes treating the little customers well pays back in dividends.

Going, Going, Go Home!

, , , , , | Working | December 30, 2021

I booked a two-day stay in California, but I booked the return flight for 5:00 in the morning instead of the evening. I go to the airport at about 3:00 pm to get my flight out. I go through security and go down to the gate and there is no activity at the gate. I check the schedule board and realize the mistake I made.

I go back to the airline desk and tell the agent what happened.

Me: “I don’t care if you send me all over the place if I can just get back to my home tomorrow.”

Agent: *Looking up flights* “I have something for about $800.”

Me: “That is fine. I’ll take it.”

Agent: *Continues looking* “There is another flight that goes through [Airport] for about $300.”

Me: “That’s great. I’ll take it. You’ve already saved me $500!”

The agent continues typing on the computer and hands me a ticket at no charge.

Me: *Almost speechless* “Thank you so much! I can’t believe it.”

I wrote a letter to the airline thanking them for being so nice when I was the one who couldn’t manage to book my own flight correctly.

You Can’t Check In When Mentally Checked Out

, , , , , , | Romantic | December 9, 2021

My boyfriend and I are flying out to a wedding. Due to circumstances, we are on separate bookings though we are on the same flight. We have booked through a popular travel site for a flight on [Airline #1] that is a codeshare with [Airline #2].

This causes some trouble when it comes time to check in the day before. The code that the travel site has given is not working on [Airline #1]’s site, which says to check in on [Airline #2], which is also not accepting it. A call to [Airline #2] says they are quite busy and offers to do a virtual hold with a call back in three hours.

I decide to try calling [Airline #1] and get through within ten minutes. They immediately understand the code problem, give me an appropriate code for [Airline #2], and stay with me to make sure I can use it on [Airline #2]’s website, which I can.

I then text the boyfriend to remind him to check in.

Me: “Did you get [Airline #2]’s confirmation number? And when checking in on [Airline #2]’s website, you may want to put in [FirstName MiddleName] for the first name.”

Boyfriend: “I’m having issues checking in. I called [Airline #2]. They’ll call me back in three hours.”

Me: “It’s probably that the confirmation number you have is a [Travel Site] number, not [Airline #2]. Call [Airline #1]. They are faster and can give you the [Airline #2] number.”

Boyfriend: “I tried to check in with [Airline #1]. It says please verify your itinerary and check in with [Airline #2]. WTF?!”

I call him directly.

Me: “Is there a reason why you aren’t listening? Call [Airline #1].”

Boyfriend: “But [Airline #1] is telling me to check in with [Airline #2].”

Me: “Yes, I know. It’s a codeshare. Call [Airline #1].”

Boyfriend: “But [Airline #2] is going to call me back in three hours.”

Me: “I know. It was the same with me. Call [Airline #1].”

Boyfriend: “But—”

Me: “CALL [AIRLINE #1]. We bought tickets with one company for an airline that is codesharing with another airline. They should be talking to each other, but for whatever reason, they aren’t. CALL [AIRLINE #1]. You’ll get through in a few minutes, they’ll give you [Airline 2]’s confirmation code, and they’ll even stay on the line with you to make sure it’s working. You may want to use [FirstName MiddleName] for the first name when entering your information.”

He finally managed to get checked in.