A Runway Runaway

| Louisburg, NC, USA | Bad Behavior, Crazy Requests, Tourists/Travel

(I work at a small airport in Louisburg. We don’t have many commercial planes fly in but when we do they are normal small bush planes with only a few people on board. We have had a runway problem and can’t let any planes take off today, as the runway is having work done.)

Pilot: “Excuse me, but why has my flight been canceled?”

Me: “We are having a problem with our runway and can’t take any flights today.”

Pilot: “Well, that’s bull-s***. I was just out there and it was fine.”

Me: “I’m sorry but as you can see…” *points out to runway with workers* “There are people working on it today.”

Pilot: “NO! I SEE NOTHING. NOW LET ME THROUGH TO GET TO MY PLANE!”

Me: “Sir, I’m very sorry but I cannot let you through. Can you please calm down; I will be able to get you in the air first thing tomorrow.”

Pilot: “No, I’ve had enough of you. Out of my WAY!”

(He then pushed me out of the way and onto the floor and started to walk over to the hanger. I scrambled to my feet and called the workers and my supervisor to tell them what was coming, and called the police. The other worker and I sprinted over to the hanger and managed to get the hanger door closed before he could start the plane. After a while the police came and took him away, as he was going to try and take off with people working on the runway!)

Their Travel Ability Is As Solid As Oak-land

| CA, USA | Extra Stupid, Transportation

(I am waiting to board my flight when over the intercom come a couple of announcements, calling a passenger who has gotten off their plane at the wrong airport. The last page comes as:)

Page: “[Name], please report back to gate [#]. You have gotten off at Oakland, not Orange County. It doesn’t look anything like Orange County.”

Shuttling Away The Bad Customers

| WA, USA | Crazy Requests, Transportation

(When my brother comes to visit, the airline company loses his bag temporarily, and promises to call us when it comes in. A day later it arrives, so my brother and I drive down to the airport to pick it up. I wait in my idling van while my brother runs in to grab his bag. After a few minutes, I hear someone open the trunk and glance in the rearview mirror, only to see a woman I don’t recognize loading her bags into my trunk. I turn off the car and get out.)

Me: “Um, ma’am, I think you have the wrong…”

Woman: “I need to get to the [Hotel] and fast. I have a business lunch to attend, and need to sign in and freshen up.”

Me: “Well, I’m not a driver, and I’m just waiting for my brother. Maybe you should—”

Woman: “WELL, he is just going to just have to wait, isn’t he? I am a paying customer, and I expect you to do your job and take me where I need to go.”

(At this point I realize that she thinks I am a shuttle driver, which is ridiculous as all of the hotel shuttles have the hotel logo plastered on the side of their shuttles. As it is obvious that she isn’t going to listen, I decide to take a different approach.)

Me: “Well, okay, but given that you didn’t schedule ahead, I have my rush-service fee, plus a roaming service fee as the [Hotel] is outside of my usual area, plus gas and lost business fees, so that will be $300 dollars up front.”

Woman: “What? No, you have to take me for free!”

Me: “No, that is the hotel shuttle, which would have to word [Hotel] on the side. I am a for-profit shuttle only, and if you want me to take you now, it will cost $300.”

Woman: “Well, I’m going to report you!”

(She then proceeds to pull her bag out of my trunk and storm off. My brother, who arrived towards the end of the debate, grins before stepping forward and putting his own bag in the trunk.)

Brother: “I don’t have $300, but do you accept IOUs?”

Me: “I’ll give you the family discount. You have to cook tonight.”

Brother: “Deal!”

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Putting Up A Language Barrier

| Houston, TX, USA | Bizarre, Language & Words, Tourists/Travel

(I’m working at an information booth at an international airport. I notice a woman in line scolding her children in Spanish. I myself am Latina. When she comes up to the counter:)

Me: “¿En qué puedo servirle?” *How can I help you?*

Customer: “This is America. Speak English.”

Travel Plans Are Bus(t)

| UK | Bad Behavior, Tourists/Travel

(I’ve booked a seat on a coach to take me into town from the airport. It turns out to be a 12-seater minibus and it’s fully booked. I notice a woman pushing angrily to the front of the queue despite not having a ticket.)

Angry Woman: “The desk is closed! Why is the ticket desk closed?”

Bus Driver: “It’s a public holiday, ma’am, so you need to buy your ticket from the drivers. Unfortunately, most people have booked ahead and this bus was full a week ago. You’ll need to wait for the next one.”

Angry Woman: “What?! That’s absolutely ridiculous! How is it my fault if all these people are pushy and greedy? Let me on immediately!”

Bus Driver: “I’m sorry, ma’am. As I explained these people have already paid and you will need to wait for the next bus.”

Angry Woman: “I won’t have this! What if the next bus does this, too? How do you expect me to get to London? Walk?”

Bus Driver: “Sorry, ma’am. If the next bus is full I suggest you try [Major Coach Operator] two bays down. They run 53-seater coaches so they should be able to fit you in.”

Angry Woman: “This is the worst customer service I have ever seen! I am going to put in a big complaint and you will lose everything!”

Other Passenger: “Look, how is it the driver’s fault if you didn’t have the sense to buy a ticket like everyone else?”

Angry Woman: “I SHOULDN’T HAVE TO!” *storms off*

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