I am American. My wife is English, and while she is in the visa process, we take turns visiting one another as often as we can. I have a genetic disorder that prevents me from metabolizing fats and an allergy to beta-carotene, which makes for a very restricted diet. As a result, I have come to accept that there is no way for an airline to reasonably accommodate my needs, so instead of assuming they will be able to provide me with a gourmet in-flight meal, I bring snacks I know I can eat.
In the middle of my trans-Atlantic voyage back to the United States, lunch is announced. We passengers are informed that all special meals will be passed out first, and then the cart will go down the aisle for everyone else.
I have never ordered a special airplane meal in my life, so I am a bit surprised when one of the flight attendants stops by my seat with a blue tray.
Flight Attendant #1: “Here’s your vegetarian meal!”
Me: *Confused* “I’m sorry, I don’t think this is for me.”
Flight Attendant #1: *Checks her list* “Yes, this is for your seat.”
Me: “I didn’t order a special meal, sorry. I’m pretty sure there’s been a mix-up.”
Flight Attendant #1: *Slowly* “Yes, you did.”
Me: “I… promise you I didn’t. I think it’s meant for someone else.”
Flight Attendant #1: “If you didn’t select it, you wouldn’t be on the list, so here you are!”
She tries to hand it to me, and I gently press it back.
Me: “No, sorry, I can’t eat it and don’t want it.”
Flight Attendant #1: *Now visibly irritated* “We have specially allocated the number of traditional meals with our special meals—”
Me: “Full disclosure, I probably won’t get that, either. I have weird dietary needs. Which brings us full circle; I can’t eat a vegetarian meal, soooo…”
Flight Attendant #1: “Well, I’ll just put it here in case you change your mind!”
She places it on my tray.
Me: “Oh. No. No, thank you.”
I place it on the floor. She quickly picks it up.
Flight Attendant #1: “You can’t put anything on the floor of the aisle, ma’am—”
Me: “Look, I can’t roll down the window to toss it outside, so this seemed like a fair compromise. Please just take the meal to its rightful owner, or the compactor, or wherever it should go. But away from me is the highlight of this presentation.”
Unbeknownst to me, but as I learned immediately after, my seatmate had pressed the “call attendant” button at some point. A second flight attendant arrives. She looks at me, at her coworker, and back at me.
Flight Attendant #2: “May I help you?”
Me: “I think there’s been some confusion about a vegetarian meal? I promise, I didn’t select this. It doesn’t belong to me. Its princess is in another castle. Can it just… go away? Please?”
Flight Attendant #1: “I was just explaining—”
Flight Attendant #2: “Yes, of course! The regular meals will be through in a few minutes. I apologize for the confusion!”
[Flight Attendant # 2] gently pulled [Flight Attendant #1] away. I didn’t see her again until disembarking. I waved. She didn’t wave back.
Related:
Sometimes, The Customer Is Right. Really.