Love And War

| USA | Awesome Customers, Military, Top, Tourists/Travel

(My husband and I wed three weeks before he leaves for Afghanistan, so we decide to postpone our honeymoon until after he comes home. A year later, we finally find time for our honeymoon and decide to go to Vegas. As we’re boarding the plane, we’ve decided to wear what we had worn for the wedding so we can arrive in style: he’s in his formal Army dress uniform, while I’m in my cocktail-length wedding dress.)

Flight Attendant: “We would now like to invite our first class passengers and any members of the military in uniform and their guests to board.”

(As we get up to board, a male passenger scoffs loudly.)

Passenger: “That’s bulls***! Why should that f** get to board first?!”

(There are gasps from the other passengers.)

Passenger: “F***ing murderer! You should be ashamed of yourself.”

(At this point, my husband and I are beet red with anger and embarrassment, but we choose to ignore this man and board the plane. After the rest of the plane has boarded, a member of the flight crew approaches us in coach.)

Flight Attendant: “Sir, ma’am: two of our passengers would like to offer you their seats in first class.”

Me: *shocked* “You’re kidding!”

Flight Attendant: “Not at all, ma’am. They’ve cleared it with us, and would like to switch seats with you before we take off, in recognition of your service.”

(As we stand up, the other passengers take interest. An older gentleman and his wife began to make their way back from first class, obviously the couple who had offered their seats to us.)

Gentleman Passenger: “Are you folks on your honeymoon?”

Husband: “Yes, sir.”

Gentleman Passenger: “Wonderful.” *in full voice, so the whole plane can hear* “My wife and I would take it as a personal favor to us if you would sit in our seats up in first class. I served in the military, as did my father, as well as two of our sons, one of whom is no longer with us. And I wanted to let you both know how proud we are to be flying with you today and for everything you’ve done for us and our country. I’m dreadfully sorry for the way you were treated when you were boarding, and we hope you enjoy the seats and have a lovely honeymoon and a wonderful life together.”

(By now, I am in tears, and the man shakes my husband’s hand while his wife gave me a big hug. We went up to first class and the gentleman and his wife took our seats in couch to applause from the whole plane and flight crew. Furthermore, the crew treated us like royalty for the whole flight. We were told upon disembarking that the people who were seated next to the passenger who had slurred us in the first place had asked to be moved away from him, and that he was given enough dirty looks and reproachful comments that he pouted for the entire flight.)

John Smith Calling On Line One

| Helsinki, Finland | Tourists/Travel

(I work at the frequent flyer service for an airline. A customer calls in to check his mileage balance but there are no flights registered.)

Me: “I’m sorry sir, but are no flights registered on your account. I’ll need to check what’s gone wrong and we’ll get the flights registered to your account.”

Customer: “I knew this! I knew this wouldn’t work. You want everyone to be you frequent flyers so you can spam us with your ads but you won’t give anything back! Not even what you promised!”

Me: “I’m very sorry, sir. I can assure you that’s not how we do business. If you’ll give me just a minute, I’ll figure out what has happened and we’ll get your flights registered.”

(I scan through our booking system for flights and manage to find three bookings that clearly are his. The bookings are lacking his frequent flyer number and that’s why they haven’t been registered.)

Me: “I think I found the reason why the flights haven’t been registered, sir. I found these three bookings but your frequent flyer number isn’t registered in the bookings. That’s why the flights weren’t registered. Did you give your frequent flyer number when booking the flights?”

Customer: “No, I didn’t.”

Me: “Well, then that’s the reason why the flights weren’t registered. You should always give your frequent flyer number when making a booking. But don’t worry, sir; I can register the flights right here, right now to your account.”

Customer: “Oh boy, you’re arrogant!”

Me: “Excuse me, sir?”

Customer: “I don’t need to give my frequent flyer number!”

Me: “Well, without the number we cannot register the mileage.”

Customer: “That’s bull-s***, of course you can! When I call you, you know I call you. When I make a booking, you know I make a booking. When I pay my flights, you know I pay my flights. When I check in, you know I check in. When I board the plane, you know I board the plane. You know people, you track us down, I don’t need to give you any d*** numbers to get anything registered!”

(As he’s ranting, I’ve searched our frequent flyer records with his first and last name.)

Me: “I’m very sorry that we haven’t been able to meet your expectations, but we sincerely do need the frequent flyer number to register your flights. We cannot use just passenger names for two reasons: firstly it’s against the privacy laws and secondly we have almost 30 frequent flyers that have exactly the same name as you do sir.”

Customer: “30?”

Me: “Yes sir, almost 30. And that’s just the ones that have registered as our frequent flyers, there’s even more who haven’t registered.”

(He agreed to use his frequent flyer number after that.)

Rolling High Doesn’t Sound Quite Right

, | Ontario, Canada | Geography

(I work in an airline call center where we make reservations and make changes to existing reservations such as seat/meal requests.)

Customer: “I’d like a window seat for my return trip”

Me: “Okay, no problem. Let me check availability for you.”

(I book the seat for her.)

Me: “Okay, I was able to book you in 31K, which is a window seat on your return flight from Frankfurt to Seattle.”

Customer: “What?! I’m on a PLANE? I thought I was taking a bus?!”

Me: “Yes, I assure you it is a plane, as it is difficult to cross the Atlantic on a bus.”

Customer: “Thanks so much. I am so excited about going on a plane!”

It’s Been Ages Since We’ve Seen Those Words

| USA | Tourists/Travel

(A woman approaches my counter after spending an unusually long time reading the “Arrivals” and “Departures” board.)

Passenger: “What does ‘On Time’ mean?”

The ETA Is Up In The Air

| USA | Tourists/Travel

Me: “Thank you for calling [airline]. How may I help you?”

Caller: “What time will flight [number] to [city] arrive?”

(I look up the flight in the system, which shows that it’s expected to arrive right about now.)

Me: “That flight is expected to arrive at [time].”

Caller: “Well, I’m calling from the plane, and we’re not landing yet.”

Me: “If you’re on the plane, you probably have more up-to-date information than I do. One of the flight attendants should be able to tell you when you’ll arrive.”

Caller: “I have to go. The flight attendants are yelling at me for talking on my cell phone!”

(The call abruptly ends.)