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Too Taxing For Them To Understand, Part 3

| UT, USA | Bizarre, Crazy Requests, Money

(I call a customer to collect payment for finished tax return.)

Me: “Hi, [Customer], I’m just calling to let you know your tax return is complete and you have a balance of [balance]. Once we collect this amount we will send you your return.”

Customer: “Uh, so I have to pay before you will send me my return?”

Me: “Yes, it is required that we collect payment before sending you the return.”

Customer: “Why? That seems weird. Why can’t you send me my tax return then let me pay you?”

Me: “Uh, because we would risk the chance of customers getting their tax returns and never paying us and the firm would go under…”

Customer: “Okay, I’ll pay… That is just so weird.”

Related:

Too Taxing For Them To Understand, Part 2

Too Taxing For Them To Understand

A Number Of Problems With That Question

| MD, USA | Extra Stupid

(I work as a receptionist for a financial management firm, where I am in charge of answering phones and transferring the callers to the right person.)

Me: “Good morning, you’re through to [firm name]; how may I help you?”

Caller: “Is this 1-800-Flowers?”

Me: “I’m afraid you have the wrong number.”

Caller: “Are you sure?”

Me: “I’m sorry; this number isn’t even 1-800.”

Caller: “Oh, Do you have the number for 1-800-Flowers?”