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A Syrupy Sweet Exchange

, , , , , , , | Right | January 18, 2018

(I work at a fast food restaurant that’s famous for its customizable frozen custard treats.)

Me: “Hi! What can I get for you tonight?”

Customer: “I’ll have a mini [custard] with hot fudge, hot caramel, and light cookie dough. ‘Light’ means not a lot.”

Me: *fighting back the sass-filled comment that I thought about* “All right, that’ll be [total]. And you can have a seat; I’ll bring it out to you.”

(The customer goes and sits in the dining room. In the process of making the [custard], it melts a good amount due to the hot ingredients. Normally I’d remake it, but since I can’t do anything about the fact that hot things melt cold things, I deliver it and go back behind the counter. I start doing some miscellaneous cleaning while I don’t have anything else to do.)

Customer: *comes back up to counter with [custard]* “You f***** up my order. This is unacceptable, and I can’t believe you gave this to a paying customer.”

Me: *very politely* “I’m sorry. What seems to be wrong with it?”

Customer: “It’s all melted. I can’t eat this s***.”

Me: “Would you like me to remake it?”

Customer: “Sure, just don’t f*** it up this time.”

Me: *not wanting to make it the same way so we’re back where we started* “Would you like to try it with chocolate syrup and caramel syrup instead? They aren’t hot like the others, but taste the same.”

Customer: “Sure, all I give a f*** about is you not f****** up my order again.”

Me: *remakes it and delivers to her table* “Again, I’m sorry about that.”

Customer: “Whatever.”

(I go back around the counter and I see my manager looking confused.)

Manager: “What was that?”

Me: “She ordered a [custard] with hot fudge and caramel and cussed me out when it melted.”

Manager: “Some people expect us to defy physics. Get used to it.”

Question of the Week

Has a customer ever tried to cross you and lived to regret it? What happened?

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