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Switching Off All Sense Of Reason

, , , , , | Right | August 1, 2022

This story takes place a few months after the Nintendo Switch was released. A lady came in with a Switch which was, frankly, melted. It turns out that her son had apparently decided that trying to microwave his brand-new Switch was a brilliant idea.

It was not.

Customer: “I deserve a free replacement! Something should have been done to prevent Switches from being microwaved. Since nothing prevented my son from microwaving the device, it is your fault that this happened!”

Naturally, she could not clarify what precisely should have happened to stop her son from wrecking the device, just that “something” should have stopped him.

I am incredibly thankful that I have a manager who actually has a spine, so when he got called over to deal with her ever-increasing volume as she shouted about how “something” should have been done, he sent her away empty-handed.

Question of the Week

What is the most stupid reason a customer has asked to see your manager?

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