Switcheroo Boo Boo

, , , , , , | | Healthy | July 5, 2019

(A client walks in with her dog. Since I recognize the client, I print out a confirmation sheet, just asking to check the accuracy of all of her information, such as the spelling of her name, address, phone number, and email address.)

Client: *with a BIG smile on her face* “I pulled a switcheroo on you guys!” *gestures to her dog* “This is Linus, not Ella; Linus is having ear troubles. Also, I will only be boarding Buttons with you, not Ella or Linus, so we don’t need to have Ella in for her exam and vaccines.”

Me: *strained smile* “All righty, then. You said that Linus is having trouble with his ears, so let’s get you into a room.”

(Seriously, if you have two children and you set up an appointment for an annual well-check with the pediatrician for one child, would you not only switch the child that you are bringing in, but change the reason for the visit, and not bother telling the doctor’s office what you are doing? If not, why do you think it is okay to do that to a vet?)

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