Sweet Suite Karma

| IL, USA | Right | January 10, 2017

(I work at a small call center for a catalog company. A well known hotel chain’s toll free phone number is one digit different than ours. They printed out an advertisement and accidently put our phone number on it instead of theirs, so we’d get a couple of calls a day where we had to explain to a customer the mistake and give them the correct number. Most people were understanding, but then I took a call from this particular person:)

Me: “Thank you for calling; how can I help you?”

Customer: “Yeah, I want to book a room at your Orlando location.”

Me: “Oh, I’m sorry, there was a misprint in a recent advertisement of [Hotels]. You dialed the wrong number. You want [correct number].”

Customer: Excuse me?

Me: “There was a misprint in a recent advertisement of theirs. You dialed the wrong number. You want [correct number].”

Customer: “No, I know I dialed correctly. Now, I need to book a room. ”

(The conversation catches the ear of the president of the company who is walking by. He stops at my desk. I shrug my shoulders at him and show him the hotel ad. He nods, understanding what’s happening.)

Me: “I’m sorry, sir. This is [Company], not [Hotels]. The correct number is—”

Customer: “Now, you listen here. I’m not an idiot! I dialed the correct phone number. Now, are you going to take my reservation or not?!”

(The president gets my attention again.)

President: *quietly* “Put him on hold; I’ll talk to him.”

Me: “Sir, would you like to talk to my boss?”

Customer: “YES, I would!”

(I put the customer on hold and poke my head in the president’s office. I tell him what line he is on. The president motions for me to stay.)

President: “Hello, I understand you are trying to book a room? Uh-huh. Okay. What weekend are you and your family coming down? Uh-huh. OK, because of your inconvenience, we will upgrade you to the president’s suite at no extra charge. Here is your confirmation number—” *rattles off a meaningless number* “Thank you, and we’ll see you on the 30th. Goodbye.”

(I am wide-eyed in shock and holding back my laughter.)

President: “That’ll teach him to open his ears…”

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