Sweet Out Of Luck
(I work at a chocolate shop. Lately, every morning that I open, an older woman has been coming in and demanding free samples. We do have a sample tray so I’ve been obliging, even though she never actually buys anything. When I mention her to my manager she warns me that this woman has been doing this for a while and is suspected to also have stolen a number of items.)
Shoplifter: “Any samples for me this morning?”
Me: *having already hidden the sample tray, not wanted to indulge her anymore* “Sorry, none today.”
Shoplifter: “Aww, I want chocolate!”
Me: “Actually we do have a sale on right now, buy one get one free!”
Shoplifter: “I’m not paying for chocolate! I have no luck.” *she pouts but eventually leaves*
(Next day:)
Shoplifter: “I need a sample!”
Me: *getting incredible irritated but sticking a smile on my face* “Sorry, no samples today.”
Shoplifter: “Why not?”
Me: *making up an answer* “Well, corporate hasn’t told us what product to sample yet and we can’t just pick product at random to sample.”
Shoplifter: *sulking* “Aww, I want chocolate! You could give me one of those.” *points to chocolates in our display case*
Me: “Sure I could, for 1$!”
Shoplifter: “I don’t want to pay.”
Me: “Well, I can’t just give you free chocolates.”
Shoplifter: “Why not?”
Me: *starting to lose patience* “Because we’d go out of business.”
(The shoplifter continued to sulk and moan and started wandering through the store, turning around often to check if I was watching her. I basically followed her around the entire place until finally she left, muttering about how she had no luck!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.