How To Survive A Testing Restaurant

, , | Working | September 26, 2017

(I live in a very small, rather remote town; as such, we only have one fast food joint that’s open late. The service is terrible; the wait times are long, they get something wrong at least every second order, and their staff is rude. But because they lack competition, they get away with it. It’s 11:30 pm, and a friend and I are grabbing something to eat before going out. I already dread the expectation of having to deal with that restaurant, but my friend tells me to watch and learn. He goes up to the counter and orders a complicated and unusual order. All of a sudden, the employee acts really friendly, he receives his order before me and most of the other people waiting, and he even gets a couple of extra sauces for free. We sit down. Contrary to my meal, his is even correct.)

Me: “Wow, that’s new! How did you do that?”

Friend: “Before moving here, I worked at another restaurant of the same franchise. That’s the order they had us memorize, even before hygiene rules. It’s the order test customers use.”

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