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Surveying All The Lies

, , , | Right | August 26, 2019

(Working in fast food, sometimes there are rushes where lots of people come to the drive-thru at once. This can make everyone in the line have to wait longer, especially when several people in a row have large orders. We put together most of the food on the spot so it’s not ready immediately and can take a couple of minutes. One woman comes through during one of these rushes. I have her food already at the window.)

Me: “Your total comes to [total]. Would you like any sauce with that?”

Customer: “No.” *hands me the money*

(I put it in the till and hand her the food and change.)

Me: “Your change is [amount]. Here’s your food. On the back of your receipt is a link to a survey—”

Customer: “Oh, so I can call to complain about being in line for twenty minutes?!”

(I glance at the computer which says ten minutes. Admittedly, this is longer than average.)

Me: “I… guess so.”

(She drove off in a huff. A few days later, I saw her again at the drive-thru. About the same thing happened as before. A few days after that, one of my coworkers was unfortunate enough to meet her. My coworker handed her the food at seven minutes from the start of her order. She again complained about being in line for twenty minutes before driving off in a huff.)

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