Surcharged With Anger

I work in an office taking orders for medical equipment. Our brochures advertise free shipping with a note that a fuel surcharge may apply.

Me: “Okay, sir, we will be covering the shipping. However, [Courier Service] has a fuel surcharge in place, so there is a one-time fee of $8.”

Caller: “But it says free shipping; this is fraud!”

Me: “It is an additional charge the courier has put in place.”

Caller: “I am a lawyer! And this is fraud! You will waive this fee immediately! If you don’t, I will sue! You’ll have a huge lawsuit and I will bankrupt you!”

Me: “Sir, only the owner has the authorization to waive the fee and he is not in the office at the moment. I only enforce the policies he puts in place and he has said to charge the courier’s fuel surcharge.”

Caller: “Well, you have been misled, missy! I deal with [Courier Service] every day for my job and they have never charged for fuel!”

Me: “Sir, may I ask, what kind of lawyer has to ship through [Courier Service] every day?”

Caller: “Uh… never mind. I’ll pay the d*** $8.” *Hangs up*