Supply And Demanding
(I have this conversation on an almost daily basis:)
Customer: “Do you have [thing that was produced in very small quantity and became unexpectedly popular, and is therefore sold out everywhere]?”
Me: “No, we sold out almost immediately, and our distributor didn’t have any left by the time we reordered. We’re waiting on it to be reprinted.”
Customer: “Well, can’t you order it?”
Me: “We have. As soon as we drop below our minimum inventory threshold, we order a restock, but since even the manufacturer doesn’t have any we can’t get them.”
Customer: “But why don’t you just order more?”
Me: *inside my mind* “Because we knew infuriating people like you would want them, and we want to be able to tell you, ‘No,’ honestly.” *out loud* “I can take your name and number and wait-list you for when the reprint finally happens, but that will probably be a few months from now.” *our industry is chronically undercapitalized and multi-month stock outages are common* “If you’re in a hurry you can buy it from a price-gouger on Amazon or eBay.”
Customer: “No, that’s okay. I’ll just come back.”
(Repeat entire conversation next weekend because “months” means “days” in customer-land.)
Question of the Week
Have you ever served a bad customer who got what they deserved?