Supervisor Is Super Wiser
Me: “Thank you for calling [Company]. How can I assist you today?”
Customer: “I want a supervisor.”
Me: “Is there any reason that you need the supervisor?”
Customer: “Just give me a supervisor!”
(I do the standard procedures to transfer to a supervisor. Three minutes later, the same caller:)
Customer: “What did the supervisor write in my account?”
(I saw the comments on the account. The supervisor wrote: “No more supervisor calls for this customer.”)
Question of the Week
Have you ever served a bad customer who got what they deserved?
