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Supervisor Is Super Wiser

, , , | Right | February 28, 2010

Me: “Thank you for calling [Company]. How can I assist you today?”

Customer: “I want a supervisor.”

Me: “Is there any reason that you need the supervisor?”

Customer: “Just give me a supervisor!”

(I do the standard procedures to transfer to a supervisor. Three minutes later, the same caller:)

Customer: “What did the supervisor write in my account?”

(I saw the comments on the account. The supervisor wrote: “No more supervisor calls for this customer.”)

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