Super Bowl Scam Day

| Right | October 25, 2016

(I am working as the shift supervisor during the late afternoon on a Super Bowl Sunday. It is typically one of our slowest days of the year, so it’s just myself and two other employees working. A guest pulls to the speaker and orders. Because we have no other orders my cook makes his order right away, and since it takes the guest a little over a minute to pull around, I have his order bagged and ready before he gets to my window.)

Me: “Good afternoon, sir. Your total today is [total].”

(The guest hands over his payment, and I make the change quickly.)

Me: “All right, sir, here’s your receipt, and your change. Just one moment, and I will have your drinks for you.”

(I turn around and grab the tray with his drinks and see that he is already pulling out of the drive-thru. I lean out the window and shout for him.)

Me: “Sir! Sir! Your drinks!”

(The guest backs up to the window and I hand out his drinks.)

Me: “Here you go. Wouldn’t want you to leave without these.”

Guest: “What are you going to give me?”

Me: “I’m sorry?”

Guest: “Normally when you people mess up, you give me something, like free cookies or something. What are you going to give me?”

Me: “I’m sorry, sir, I didn’t mess up. I told you I had your drinks and when I tried to hand them to you, you were driving away.”

Guest: “This is stupid! You owe me something. I’m missing the Super Bowl for this!”

Me: “I’m sorry, sir. I understand how frustrating that is. I’m missing a Super Bowl party myself.”

Guest: “You’re really not going to give me anything?”

Me: “No, sir, I am not.”

Guest: “Fine! I’ll just call tomorrow. They’ll give me something!”

Me: “Best of luck to you with that, sir. Enjoy your food, and have a wonderful rest of the evening!”

(The guest glared at me for a few seconds, before driving off. I left a note for the managers for the following day. The guest did try to call, but my general manager told him that we would not be giving him something free because he chose to drive away without his drinks while I was trying to hand them to him.)

1 Thumbs
955