Sunset Should Be Childs-Play
(Every week during the summer, we have an evening where we open late with all sorts of activities, ending with a huge firework display. On these days the phone rings off the hook.)
Me: “Good afternoon, [park name].”
Customer: “Hello, I just wanted to check; is it today you have the fireworks?”
Me: “Yep, that’s today! There are loads going on around the park all afternoon and evening.”
Customer: “That’s great! What time are the fireworks?”
Me: “We’re aiming to set them off around nine o’clock.”
Customer: “That’s ridiculous! Why does everyone have fireworks so late?! I have young children! They’ll be in bed by then! You’re a children’s park; you should have them at about five so my children can see them!”
Me: “I’m sorry, but it’s not dark until about nine.”
Customer: “So?!”
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Question of the Week
Have you ever served a bad customer who got what they deserved?
